I paid for the seat with more leg room but on the day of my departure my seat was changed. I brought it to the airline costumer service and he was able to change it back. The person sitting next to me had the same exact issue.
OK experience except for the fact that I had to pay $100 for one checked in bag in Amsterdam, while it was supposed to be free like it was on the flight from LAX to AMS. I want SAS to reimburse me for this!
SAS is very good at service, the lounge was great, and flights were on time. Boarding is fast and efficient!
Great experience. Typically do klm to Amsterdam but may start taking this flight in future - greatxexperience.
Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.
You changed our seats without letting us know. We booked two seats on the side of the plane including an aisle, but you ended up putting us in between two other people in the middle of the plane. My husband is 6' 6" and I'm 5' 11", so we need an aisle seat. We were able to move thankfully because the flight wasn't full, but I had to ask the stewardess. You also didn't give us a meal for several hours on the return flight, and it wasn't great (toast with olive/cheese). Finally, you lost our checked bags in Copenhagen so we had to wait an hour after we arrived before we realized they weren't coming. We put in a claim so hopefully we'll still get them.
Crew was unresponsive to request for a soda. Food was horrible and I’d venture to guess many others thought so as well by the amount that they trashed. Made me sick to my stomach and ended up in bed the remainder of the day once we arrived. Screaming child for 3/4 of the almost 8 hour flight. Crew had no headphones whatsoever for free or purchase. Seating way too tight and we upgraded our seats. I do not see us ever flying this airline again.
Standard short hop flight. No food, no entertainment. Just get in, get something to drink, and try to be as comfortable as you can for an hour.
Name change on tickets for a misspelled name was very hard to change
Very helpful in getting us off the plane first to make a tight connection.
