Late, dirty cabin, charging ports broken, uncomfortable, no tomato juice, barely edible food
Flight delayed over an hour. They said they would hold our connection but then did not.
Arriving at Heathrow was a complete disaster because air bridge broke down and it took ages to find spare stairs! Something that I'd kick Heathrow in the shins for, not Finnair - who were great.
The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
The crew was very good, excellent, they help me with my needs.! Food was not that good.
In-flight entertainment was. It working for the entire 12 hour flight! Unbelievable! At least provide free wi-fi so people could use their phones.
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
We were not happy bc we paid for our seats differently from the actual seats we got ( last row near restroom )
Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
The seat was paid for but given for some different person .
Stuck on a plane for 6 hours due to a technical or mechanical issue.
The seats are very narrow. Communication regarding bids for better seating could be better
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Boarding could've been improved a bit, the rest is excellent.
Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent
Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
The flight was very cold, and the seats were rather uncomfortable. The food has been better on our other SAS experiences. Most significantly, the luggage with most of my wife's personal items and clothes didn't make the flight. Hoping for a quick resolution, but no real opportunity to speak with a Human has us concerned.
I paid for the seat with more leg room but on the day of my departure my seat was changed. I brought it to the airline costumer service and he was able to change it back. The person sitting next to me had the same exact issue.
Travelling coach, comfort is all in one's perspective. Movie choices were great. Food was OK. Flight crew were pleasant. Tip: If they come through asking if you want tea or coffee, do not ask for water. They get miffed. So use the call button after they pass through.
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
Seat was lumpier than I’ve ever remembered it to be although comfortable when tilted back. I don’t recall being that hungry after being served food from SAS before. Flight attendant on the second flight to Aalborg seemed to be having a bad day.
Got delayed, we missed our connection because of this and were stranded for hours in Los Angeles with no way to go home. Don't fly Scandinavian Airlines!!
Business class seats narrower and the most uncomfortable Business class I've ever experienced. Clothes on the seats was itchy, head of the bed was elevated causing us to slude down even though they were "lie flat seats". Plane was way too hot. My partner and I were both sweating just sitting in our seats. Staff appeared sad or depressed
Everything went very smoothly. My only complaint is how cramped the seats are for an international flight.
Other than a delay that had nothing to do with the staff, it was a very pleasant experience.
I canceled the flight but not wizz nor kayak replied to my messages. Worst experience from both
Low-cost airline. Airbus A-320 and 321 series are not comfortable on flights taking more than 3 hours. Seats are uncomfortable. Very limited foot space, especially when having a bag under the seat in front of you.
Flight was delayed by two hours and we then sat on the runway for another 40 minutes and circled Gatwick twice making it 3 hours later landing this is very poor compared to all the other operators I’ve flown with the outbound flight was an hour late
Two of our boarding details were missing and they wanted to charge us 84 pounds for that, although it was totally their fault
They boarded us despite knowing we wouldn’t be taking off for another hour and boarded us into a plane who’s air conditioning was not working properly. So we were sat in a hot plane for an hour with no access to the bathroom getting hotter and hotter. A little bit of communication between the teams would have avoided this.
Brand new aircraft Airbus 321neo, good seats although no recline (so no arguments with other passengers). Orderly boarding using front and rear aircraft doors for efficiency. Departed on time and artived 25min early. During check in, ground staff are very strict about permitted baggage and carry-on weight and size - you're only allowed what you paid for. Onboard food and beverage prices are a bit high but similar to airport coffee shops.
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
After the flight. Waiting to long to get off the plane
Very very very…… uncomfortable seats /does nor reclain/ and so little space /this was 5:30 hours flight- and quite expensive no longer low cost airline/ 5:30 hours flight and no water or snacks was offered anly very expensive sales.
Was denied to enter the previous plane so couldnt make it to this one
Far easier than I expected it to be. Checked in online & had our boarding passes emailed through. Straight through security & boarded on time. No issues.
Both of my flights had issues with their time slot with air traffic control, so they left over an hour late and the flight back to London was delayed by over an hour. Please provide more clarity about baggage requirements on booking sites, your website and within the app. I had to pay for extra bags at the airport when departing London, because they didn’t specify that your carry on bag can only be a backpack and not a trolley, my trolley bag fit the size requirements of the backpack but still I was made to pay
The crew at Check-in was very helpful. It’s was appreciate.
It’s a budget airline. You get what you pay for. They insisted on getting us out of the gate and into our slot on time. They got us to the destination safely. Aircraft was clean and well maintained. What more could we want
Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found
The flight was delayed 5 hours and I'm and invalid,I wan a refund for this
The cabin crew on that flight were super fantastic and super helpful. They were so polite and considerate that i felt i travelled with a 5star airline.
Delayed delayed delayed - always with Wizzair. Staff were friendly and well mannered but clearly the company is unorganized and the aircrafts are outdated.
It's a budget airline. Great for short flight. Smooth landing.
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.