Flight was canceled after 5 hours of delays sitting at the airport
I’m still in Boston and I was supposed to be home yesterday at 2:30pm
Fort Lauderdale doesn't have Priority Security line so why was such option available for purchase? I need a refund back
1/2 full flight, nice and comfy flight. On time, good service
Both ways the people in the rear section of the plane were forced to check their carry on bags. I would understand this if the size and number of bags were not limited, but I do not understand why there is not room for one small overhead bag per person, even if the flight is full. I could watch the baggage handlers loading the extra luggage from my window and I’m pretty sure mine wouldn’t have survived undamaged, even though it is new and sturdy.
You sent me a confirmation yesterday for a flight reservation today that I never made. What is going on?????
Entertainment, clean plane and funny pilot over the intercom was excellent… however, gate agent was rude and was probably a Spirit employee before they went bankrupt… there were 3 flight attendants - 2 of them didn’t want to be there the other one was kind and nice… I want you to recognize how you have to compete with Delta or South West airlines or even American Airlines which would choose over you at any given day from here on out. Please treat people respectfully. If you hate working in this industry - go and work somewhere else. The flight was very empty and it shouldn’t be hard to crack a smile once in a while. Very disappointing… I remember flying Jet Blue back in the day from Dulles IAD to LAX and you guys were super cool and fancy and made flying fun again - truly elevated the experience. Don’t become the next most hated airline… you can do better . I want you to succeed…
Late boarding, had to check the bag even though there was space on the flight and I was I row 7
The food took two hours to be delivered to my seat, when I'm on an overnight flight I want to sleep asap after take off
Flight was fine, price was good but food onboard was abysmal. I was on there for breakfast and lunch and dinner 845am EST to 845pm GMT and all I got was a yoghurt parfait, fruit and a piece of cake. Later snacks included an ice-cream brownie and a pizza twist. I was hungry by the time I landed and the airport amenities were closed. Not happy.
Overall, it was a good experience, although the boarding process was somewhat disorganized, with no clear signage or designated areas indicating where passengers in different boarding groups should line up. Additionally, the seats felt quite outdated and could benefit from modernization. While the cabin crew provided good service, the experience lacked the personalized attention I would have expected.
My overall experience with British Airways was good. The cabin crew were friendly and helpful, and the flight was comfortable. The food was average and could be improved, but overall, I had a pleasant experience.
The worst seat in any business class. Food are worst then economy class.
We did not fly on American Airlines from Chicago to London. We were rebooked on British Airways (by American Airlines) and our luggage was left behind. A full day delay and lost luggage.
I had to buy another ticket and you haven't reimburse me for it.
Flight delayed 6 hours. Would mean I would miss My connections to Glasgow and my reason for going back. AA staff were completely useless in figuring out how to re ok me. My wife 200 miles away was on kayak offering suggestions. Also NO alerts from AA by phone or text about this delay. Just a $12 voucher for compensation. I ended up on BA
Staff in first class seemed to struggle to provide service to both sections. I didn’t get breakfast though I requested it. I only got coffee after asking the opposite side flight attendant and then could never see them to request a bottle of water.
Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight
In premium economy I was expecting a bit cleaner area. Tables were not very clean. Only one of us received a blanket and pillow. The food was okay. Probably a smidgen better than coach. The crew were very nice but should have done more walk through to at least pick up trash.
My flight was a little marred by poorly fuctioning / loose headphone sockets meaning I had to move twice. The meals were good and the staff are always amazing, attentive and friendly. My bag was lost on my previos trip with BA for 15 days of my 18 day trip, however I experienced no such issues this time despite my fears. Overall ok but aircraft need better looking after.
I arrived to Delhi one day late without my checked in baggage. I don't have a good way to follow up on the lost baggage via the online website. Here is why: Details: BA 277 from LHR to Delhi India was canceled and I lost my baggage. British Airways via Kayak rescheduled me and the rescheduled flight was with Hyderabad as the new port of entry into India. The connecting flight from Hyderabad to my final destination New Delhi was operated by IndieGo. I made a lost baggage report in Hyderabad as my bag did not arrive at the port of entry. I would have to re-check it in from there to go to Delhi. I did not get a reference number from them. They just told me it would start with "HYDBA". They took my email and phone but have not contacted me yet after 18 hours. The lost baggage online portal in www.ba.com does not let me create a new report because the last leg of my journey was operated by IndieGo and according to the website I am supposed to contact IndieGo. But I did not receive the bag at the port of entry so IndieGo would not have it anyway. This is a circular problem and I don't know how I will get my bag back within the next 72 hours. Thanks for your attention in this matter.
Compared to other leading airlines their business class felt like I was in an economy class that you could lay flat in. It was extremely mid. I think there needs to be a complete revamp of all British airways planes and they should also train their staff to be more attentive to customers not that they were bad it just felt disjointed.
My baggage (1) didn’t arrive with me. I am waiting for it.
This is just for first leg, second leg from London Heathrow to Delhi was the worst.
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.
Seat pitch is not enough to eat comfortably. When seat in front is reclined, your screen comes closer to your face. Ryanair seats are actually more comfortable.
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Pilots seemed fine but one stewardess seemed crabby, but it was tolerable just didn't seem to be projecting a service attitude. I understand we all have those days. Return flight on 8/8/24 noticeable better / normal.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
