My first time flying Hainan Airlines. Boarding process was easy and quick. Staff was friendly and helpful. Food was a simple, hot meal which we don’t see much any more on short flights in the US. Only water, coffee or tea to drink but it was only a two hour flight. Overall pleasing experience.
The absolute worst experience I’ve ever had flying. I am a regular flyer and was transferring from Seoul to Beijing to the USA. I was told the companies were partnered so no need to pick up my baggage, I got through eventually after a terribly confusing airport and unhelpful staff, had issues with the check in counter where they didn’t understand my baggage tag from the previous airline and that my bag needed transferring (which as a company partnership they should have communication like this) and then I got through extremely stressful security with multiple stops and the plane was poor quality (same exact quality as my 1.5 hour flight there) for a 16 hour flight with poor food quality, slow trash service, and less than 15 movies total for flight options I was absolutely over it. My only good thing was I was lucky enough to be sitting by myself in a row
Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.
Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.
Two hours delayed departure ! Lost one of our luggage! Two days later found the luggage, again waiting for more than two hours to get the lost luggage because locked at other airline office.
Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.
Such amazing service! Wonderful flight attendants who actually care about the passengers and go out of their way to make our journey easier!!
They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Very poor No information given to why we turned around.. No one at airport to help
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
It was very good. It was a long flight and being a tight with little leg room.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
All great, because I was given a seat with extra legroom on this part of my trip.
Very efficient and professional staff. Food was good and so was entertainment selection.
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.
I liked the crew, the food and the foot space. I did not like the comfort of the seats.
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
Dirty and smelly lavatory and toilets in Wamos Air operated flights
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
Nice crew , clean cabin , food was delayed due to problem with the quantity .
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
More entertainment channels and better food, whatever food requirement you select.
As I mentioned flight from NY to Bangalore was excellent but the return flight from Bahrain to NYC was mediocre, Looks like a old aircraft also not much choice in entertainment.
The flight from NY to Bangalore was very good but the return flight from Bahrain to NY was mediocre
Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.
Staff is rude and condescending. Airline is badly managed. They take away their flimsy earphones and blankets one hour before the lading. I’ve never experienced this with any other airline. It’s a very portly managed and run airline that should be avoided.
The Senior Flight attendant was just amazing on our Flight GF 284 on 30/11/25. She was so attentive, helpful and caring not just to us but to all in our cabin.
Loading was on time and quick Not very many people
Amazing business class in a single aisle plane. Fully flat seats, pyjamas, amenity kits, all in all a really complete product. Service was good - not amazing - but they did a good job. Got a few hours sleep. Will fly with them again if I can.
They flight was without ait conetion weather was very hot
Did not have to leave plane. However found the wait tiring with nearly a full plane boarding at Male and being unable to get out of seat due to cleaners security and a full plane boarding with hand luggage. Staff were excellent despite a long and tiring flight due to stopover.
Screens should work, Seating need to be comfortable, Luggage management was worse. Took 2 hours to get my luggage
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
Electronic check in is must these days. Food could be better.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very nice and pleasant. Boarding was quick and the crew were responsive
