Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.
The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour
Good value for the money. Good leg room. Take off and landing very good.
expedite passengers through passport control when the airport authorities are processing inefficiently.
Be on time and staff on airport could be a bit more nicest
Toulouse Alicante, excellent. But the 2 next fligth by Air Europa canceled. Bad bad
Flight attendants need to come by a little more often to pick up trash.
My experience with British Airways was fine and dandy. Nothing truly negative to report. However, I was. asked to check my carryon bag all the way through to my desitination which prompted some huge problems. Thank goodness I kept a foldable-personal-item-bag in my carryon. I was asked to remove my valuable electronic belongings from my personal item bag, which was a camera bag full of expensive lenses and camera equipment, into another bag for the flight because it was "too big". Farbeit from me for asking further questions, but the bag was let through when I departed to Paris from America with no problems at all as I was able to explain that it was slightly oversized due to being a camera bag with a layer of protective foam which made it slightly larger. Still, this bag could and did fit perfectly under my airplain seat during my departure from America. On the flight back though, this was not the case and I was asked to remove highly valuable personal items, stow my camera bag in my checked bag, and then had to pay and overweight fee. Kinda bogus, but I was tired and wanted to get home so I complied. Regardless, it would have been nice to have had my bag retrieved during the London to Pittsburgh flight so I could put on new clothes and freshen up before take off.
Continue to be disappointed that the “food” for “ordinary” fare paying passengers is poor - on this flight it consisted of a packet of two biscuits and a small bottle of water … not even offered a “free” cup of tea or coffee. Suggest a review of the “menu” and offer a hot drink to ordinary (economy class) passengers. On this route there are many far cheaper flights available - paying almost £200 for a flight that could have been bought for less than half this price should have some “perks” - offering hot drinks to all passengers would, in my opinion, be a cost effective measure which would improve the image of British Airways.
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!
It was pretty bad. We weren't able to check our bags online, had to do it at the airport and it litteraly took the people there over an hour to get it figured out. The lady said in 24 years of working there she had never seen such a complicated case. And we weren't able to check in online either.
British Airways is consistently fine, in terms of the on-flight service. Heathrow Terminal 5 can be difficult, though that is probably not BA's fault. On the other hand, British Airways' service has routinely been difficult for me the past few years. Indeed, it is a reason why I am considering changing carriers.
Plane trays needed a clean. Still had drink stains on them. Crew great.
Two flights canceled in a row. British Airlines does not seem to care. Very disappointed
Too many people at the boarding gate... not enough sitting at the gate for all passengers. The next gate was boarding around the same time for Pheonix, and waiting passengers were bleeding into both gates. It was confusing and chaotic. The flight and service onboard was good. No complaints there.
