|Flights arrive in||London|
|Flights depart from||United Arab Emirates|
|Airlines||Wizz Air, Oman Air, Ukraine Intl Air, Pegasus Airlines, RwandAir, Aeroflot, Turkish Airlines, MEA, British Airways, KLM, Gulf Air, Emirates, Royal Jordanian|
Pros: Easy to book. Comfortable flight.
Cons: Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it.
Pros: The crew was really nice
Cons: 1h30 delay for no specific reason is unacceptable
Cons: I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!
Pros: The price
Cons: The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why.
Cons: 2 hrs late and we missed all our following connections as a result.
Cons: Poor service Not adhering to time Very bad air conditioning
Pros: On time, Comfortable seats Good food
Cons: Rather cold in the cabin
Cons: In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about.
Pros: Got 3 seats so I could sleep
Cons: everything ok
Pros: 1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old.
Cons: Get a newer plane, make sure luggage arrives on time.
Cons: Everything was on time
Pros: We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever.
Cons: Please see what was written above. There was nothing good about this flight.
Pros: What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg
Cons: The flight was cancelled without firther notifications. I called UIF office 7 times and finally one of the reps was able to give me full information and reschedule my flight with other airlanes. In the airport I saw a bunch of people who came for their flight... which was cancelled. I received email about cancellation after I spoke with UIF reps. Never will reccomend or use this airline again
Pros: Easy check-in with great allowances for hand baggage and checked baggage.
Cons: Flight was delayed slightly but probably not the fault of the airline.
Pros: The seats and the food we prepaid were quite good. The staff at the airport were very kind.
Cons: The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode.
Pros: I arrived alive!
Cons: Service was poor, plane was hot, not my best flight experience by far
Pros: They delivered me my order sanwhich and flight was on time
Cons: The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight
Pros: Food and in-flight services
Cons: Entertainment package
Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.
Pros: The staff at the airports were friendly.
Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.
Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.
Pros: Nice and friendly crew, good food. Perfect!
Pros: Very poor airline.......never again
Cons: Flight was delayed and the airline lost my bag
Pros: Flight is over. Dreading return
Cons: Vulgar rude cabin attendants. Careless ground crew baggage arrived broken dirty and scratched Bus to plane stuck behind a plane in the snow. Not safe and led to over an hour delay. Cheap airline.
Pros: Fast flight and smooth, little turbulence.
Cons: 2hr delay at JFK resulted in missing my connecting flight to Dubai. The drink and meal service was awful. I tried calling for an attendant using the help button and they didn’t respond at all.
Cons: No delays would be good
Pros: The food was amazing and the crew was great from Chicago to Instanbul.
Cons: Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English.
Pros: Flight arrived on time.
Cons: Boarding was unnecessarily chaotic.
Pros: The only good thing was the food.
Cons: The flight from Karachi to Turkey was two hours late and the flight from Turkey to Houston was again two hours late. The seat was super uncomfortable. The plane was very crowded. Turkish airways need to reduce their ticket prices because they provide poor services to their passengers.
Pros: The flight was good as well as the service
Cons: No complaints
Pros: Stewardesses are arrogant No entertainment And food is merely acceptable
Cons: Stewardesses are arrogant No entertainment And food is merely acceptable
Cons: Compared to most other airlines, generally poor
Cons: leg room.
Pros: Crew on floor and boardind
Cons: Very hot in the plane
Pros: Food & service
Cons: Legs room Delay in departure without apology or explanation Duty free cabin crew didn’t come back to take my order
Cons: Generally, it was just good.
Pros: Crew was good, seats were good.
Cons: Barely made connection because we were late landing.
Pros: crew friendliness
Cons: no charging ports
Pros: Ground staff were excellent, the comfort was acceptable.
Cons: Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent
Pros: Selection of films was good
Cons: BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing.
Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Cons: Not having to walk outside in Edinbur4gh to board the flight.
Pros: great crew and comfortable flight.
Cons: sceens in the plane to show map and direction of travel
Pros: My seat at the window was great and the staff really friendly and courteous!
Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Pros: prices, efficiency, helpful crew
Cons: they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time.
Cons: Good but delayed
Pros: The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus.
Cons: The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat.
Pros: Excellent new Dreamliner. Seat very comfortable
Cons: Extremely poor movie/TV choices Crew didn't smile much!
Pros: New plane. Quiet flight. Good service.
Cons: Boarding was too long and a bit chaotic
Pros: average, plan is pretty old
Cons: TV is terrible. Not a touch screen .
Cons: crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)
Pros: Flight was quicker than expected
Cons: Food and the attendants
Cons: Good flight.
Cons: They only offer one main mean they used to offer to 2 main meals plus breakfast.
Pros: Friendly staff Entertainment Aircraft
Cons: No complaints
Pros: flight attendants were VERY professional and attentive.
Cons: the bathrooms were awful (likely due to disgusting passengers - but possibly a tidy up by staff could improve the situation). Of course there was a child that screamed for 9 of the12 hour flight - possibly staff could cajole the child/help the parent (?). The movie selection was a little outdated
Pros: Great crew
Cons: Entertainment is outdated and very limited
Cons: Entertainment (i couldn't watch anything because my screen wasn't working
Pros: Decent entertainment system and choices.
Cons: Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Never thought I would be as happy to get back to Manila!
Pros: It was a smooth journey
Cons: It was overall a good experience. Nothing negative to say.
Cons: Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation.
Pros: Roomy business class
Pros: New Muscat terminal is lovely. service very attentive and food v. Nice.
Cons: 1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable .
Pros: Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)
Cons: To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats...
Pros: Service, smiling and attention to details.
Cons: No kosher food.
Pros: Exelent landing!
Cons: Lack of legspace
Cons: I missed this flight, because my previous flight was delayed
Pros: The price what good, and 2 free checked bags.
Cons: They checked every piece of hand luggage and declined ppl even when there luggage was small enough just because they had no room on the plane, and charged then $80. No leg room, One flight no outlet
Pros: On time
Pros: Crew nice,seats ok
Cons: Expensive hold luggage,rip off
Pros: The price
Cons: The check in was not opened on time The bordibg was not possible on time
Pros: On time departure
Cons: We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic.
Pros: Everything was ok
Pros: Cheap airfares, direct flights
Cons: Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though.
Pros: The company of the 7 year old girl in the seat in front.
Cons: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.
Pros: Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up.
Cons: The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates.
Cons: First time in my life that the airplane food was cold. There also was no in flight entertainment.
Cons: Immigration at MCT - too many flights at the same time.
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