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friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft.

There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon.

They cancelled my flight. Though I did get placed on the next available one.

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

worst food

Good seats with lots of room. Smooth enough flight.

Hate at Rome 20 min walk and mini rail ride but not informed before hand so rush at the end. Impossible to amend seats to get kids and adults together. In flight crew sorted in the end. Boarding staff bit rude - inflight staff were ok though.

1. Cheaper fare compare to other flights

1. Food is tasteless 2. Headphone plug- in not working. Requires maintenance and happened during flight going to Paris as well. 3. The middle upper baggage area rattles during touch down. Requires maintenance

Even though it is a short a fligh, the snacks provided is good.

no comment

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

food is good, and boarding might also be ok. that is it :/

services in board the plane was very bad. This includes: (seats, bad smell and not function bathroom, crew service is bad when flight is off the ground, broken sealing). in general the airplane is very old as usual.

- USB charger - new movies - hot food

- the usb charger is broken - the announce that stop the movie

The staff was friendly, the entertainment system was good, didn't feel bored during the journey. The food served was hot and tasty.

The seats weren't very comfortable for a 7 hour flight.

The staff was friendly, the entertainment system was good, didn't feel bored during the journey. The food served was hot and tasty.

The seats weren't very comfortable for a 7 hour flight.

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

The boarding was fast and wifi access on board is amazing. The internet just worked, it was fast and really affordable. AirSerbia also offers roaming on board via Aeromobile but did not try that one.

The food was warm, good and tasty. We had an option between beef and chicken, went with the latter and it was good but I had even better options with Air Serbia.

The flight was on time, extremely polite cabin crew, choice of two hot meals (meatballs and chicken in a mushroom sauce), a nice selection of drinks.

No in flight entertainment apart from a onboard wifi service that is charged, but if you want to send out emails, chat or post an Instagram photo, than it is okay.

Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay.

A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible.

staff, airport

delayed boarding

Nothing

We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90.

The food is first class

Somehow the seats (business) are not quite horizontal and they remain very lumpy.

Flight was on time, WIFI on board, decent cooked meal, stainless steal cutlery (this, in economy class) cabin crew was great. All in all - it was a pleasant experience.

WIFI is reasonably priced, but data allowance is tiny (13.90 EUR for the duration of the flight, but capped at 90Mb). It's good only for messaging or emergency.

Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft.

There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon.

worst food

Good seats with lots of room. Smooth enough flight.

Hate at Rome 20 min walk and mini rail ride but not informed before hand so rush at the end. Impossible to amend seats to get kids and adults together. In flight crew sorted in the end. Boarding staff bit rude - inflight staff were ok though.

Friendly crew in business class

Bed was angle lie flat. Meal service dragged on for too long.

Was good except for the food.

The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad

Better food than long haul business on most airlines Nice big seats, not just an extra empty seat, loads of legroom

Flight cancelled, clearly to consolidate two less than 50% full flights Changing at Istanbul is clearly a big risk, I was bumped off my connecting flight on the way out and spent 25 hours there

The landing was very bad

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.