Very good airline. There is still some room for improvement but overall I’m happy
Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.
Cons: "Boarding down the rain and cold morning was not oaky"
Pros: "Flight was on time and well managed. Nicer than Ryanair but limited facilities as this is a charter airline. No video or seat bag nets for example."
Cons: "Limited features on board."
Pros: "Easy check in and great in-flight service. Nice to have a full meal and bar service."
Cons: "Slightly delayed, but nothing much."
Cons: "Still sitting in the San Francisco airport With some luck l will be in Minneapolis by midnight"
Pros: "Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches."
Cons: "Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive."
Pros: "It took me to Zante"
Cons: "We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me."
Pros: "1)I like the leg room in economy. 2) the bathrooms allow for a lot of headroom when compared to some airlines. 3)the affordability of the flights when compared to other long haul airlines"
Cons: "1) Boarding was late (seems to be a regular occurrence) and as a result the flight was delayed. 2)They have a habit of over booking seats. 3)There's no onboard wifi. For such a new jet in these modern times, I'd expect that such amenities would be a standard. 4) The online checkin is a bit dodgy; i had to keep refreshing the page- not very comforting. 5) Somehow having a one way ticket back to my HOME country (barbados) was deemed as an anomaly at the checkin desk at Gatwick. Ended up waiting for about 30 minutes at the checkin desk waiting for my boarding pass to be approved- absolute madness"
Pretty darn good. Food was typical airline food. Not anyone’s favorite.
Pros: "Friendly flight crew. Food was good as well with options!"
Cons: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Pros: "seats were uncomfortable and why dont the armrests go fully up? it made sleeping difficult"
Pros: "I liked service given for special needs older senior"
Cons: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"
Pros: "The Dublin Airport was beyond expectations"
Cons: "Had to take abus to the gate which was a staircase"
Cons: "Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats."
Pros: "Nothing really. The price was good, but only a little cheaper than others. I will pay more next time for sure."
Cons: "Hot plane (no air vents). Rude attendants. VERY small, narrow seats. They removed a few bathrooms for more seats (rows without windows now). There was nothing to like. Nothing. I was on the IAD to Dublin flight (and back). Delayed flights both ways."
Pros: "This was a round trip. From Hartford to Dublin went without a hitch. From Dublin to Hartford was a nightmare - we arrived ninety minutes before scheduled take-off, having checked in and gotten seat assignments the night before. The flight was closing to boarding as we arrived at the airport,so we could not use the self-service kiosks for baggage tags and we got NO direction on how to short-circuit the hours'-long line, even though there is a procedure for doing so. Result - we had to rebook at our cost for the following day and pay for another night in a hotel."
Pros: "sound quality was very poor, I could barely understand what was said in movies."
Pros: "The ticket qgent was pleasant but Ibwas surprised to learn that my request to pay for 1 bag did. It go through."
Older plane, first choice of meal ran out, otherwise ok
Bag was missing when we landed at Cincinnati which caused lot of trouble.
Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"
Cons: "At boarding a member of the check in ground staff was extremely rude to my travel companion."
Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"
Pros: "Great crew"
Cons: "Boarding and ticketing bin Berlin took over an hour and a half."
Pros: "It was a peaceful flight"
Cons: "BA just don't get holiday travel. They are hopeless at boarding a plane efficiently, the crew appear uncomfortable with charging for food and drinks, etc. BA compares v badly to Easyjet, Ryanair and Norwegian for efficiency and focus when dealing with holiday makers"
Pros: "Boarding was easy, the crew was very nice and attentive and came through with tea and snacks regularly, besides the complimentary meals and drinks. Entertainment options were great."
Cons: "Seats, always the seats. The human body is not meant to sit in a tiny cramped, poorly shaped seat for 11 hours."
Pros: "We landed at Heathrow. It too 30 minutes to get off the plane. We parked on the tarmac and had to ride a shuttle to the terminal. There was no time to get through security and make our flight. WE have sat through on stand by for 2 flights. It is not promising that we will get to Paris as scheduled."
Cons: "No too happy right now."
Pros: "Nothing in particular."
Cons: "Can BA not serve a proper lunch and more than one round of drinks??? It totally ruins an otherwise OK flight experience."
Very much dislike: Airline requires check-in at the Airport Airline does not work with TSA PreCheck
Overall a great experience. Only complaint was the movie selection was pretty limited, but that's pretty minor in the grand scheme of things and easy to overcome.
The crew was unfriendly front check-in. The filth in the plane was so disappointing. I could smell dirt and looked up and there was literally dirt that was blowing in through the air. Old food on the seat back tray in front of me so I didn’t use it. No toilet paper in the bathroom and scum/old dirt next to the seats.
No blanket pillow headphones, not even a water or snack makes for a very uncomfortable flight. There are too many extra fees that should be basic and standard included.
There was no communication about the check-in process, even the fact that Norse doesn’t do online check-in! And once we were at the Los Angeles airport (LAX), there was no signage or assistance about where to check in. I kept Googling for 3rd party information until I finally found on the airport website that we had to check in at Terminal 1 and be bussed back to Terminal B, the international terminal. How were we supposed to know that?! Otherwise, the flight itself was comfortable and the attendants were helpful and friendly. I just feel like we were lucky to have managed the check-in and boarding process on our own - why keep it a secret??
The flight was comfortable, smooth, hardly any bumps even though we encountered some jetstream. The onboard entertainment could be jazzed up a little, the TV shows were old ans not much variety. The movies we ok. The staff was pleasant. The Orlando ground crew was excellent, they were pleasantand friendly. My kids and I were seated separately but the Orlando crew was able to reassign us together. The ground crew at Gatwick, UK need some work on attitude, they were not so sociable. All in all wonderful flight to and from England. I will be definitely traveling with Norse again. Ps...Norse need to work on an app for both Android and iOS.
Crew at airport who completed boarding were incredibly and blatantly rude and unhelpful. 0/10 customer service. I was going to upgrade my seat to first class and upon asking, I was met with an awful attitude so I changed my mind.
Boarding was a disaster. 2 hours in line to get boarding passes and we had no luggage to check in. Coffee was $4 so is water. 11 and a half hour’s flight and food was not included. You could purchase the food but it was complete garbage, This is worse than spirit airline. Never again
No food included on a long haul flight, staff blamed Kayak. They were rude, when asking for attention they never came. Don’t think I will use the airline again, also Kayak as there were a couple of screw ups on the multi city journey.
I had no idea that I had to pay for a coffee and water