Pros: "Seats were very comfortabe"
Cons: "Food was not great. It took over an hour for the bags to come through at JFK."
Pros: "Seats were very comfortable and so were the entertainment options"
Cons: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Cons: "They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time."
Pros: "Easy and quick boarding"
Cons: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
Pros: "Nice plane. Crew was great. Seat not bad for economy."
Cons: "Only complaint was the 5 or 6 hour delay because of the weather."
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Cons: "Flight was suspended I was not notified before I went to the airport"
Pros: "Seats were spacious enough"
Cons: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Pros: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Cons: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Cons: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"
One of the best crews I had experienced in past 24 years.
Pros: "The seat was awful. Narrow with little leg room , hard on the backside, minimal recline."
Cons: "See above"
Cons: "I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually."
Cons: "Missing one suitcase and it will be delivered a day late supposedly"
Pros: "On time, good service."
Cons: "Ran out of vegetarian options. Staff slightly inattentive and rushed when dealing with clients."
Cons: "For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad."
Pros: "Great personal service from the stewardesses. Excellent food. Plenty of drinks! Even good olive oil."
Cons: "Our baggage was delayed coming off the plane in Seattle and getting to the carousel. When we were finally able to claim our baggage in customs, the gate said it was too late to re-check them through to Seattle, so they had to re-book us for a later flight. So after 13 hours of travel (with a toddler, which makes everything harder), we had to wait an unexpected 3 hours at Seatac to board a plane home. It was terrible. The BA representative at the baggage claim was incredibly dismissive and rude to everyone. It really was miserable."
Cons: "Flight was canceled forcing us to spend an extra night in Paris. British Airways was extremely unorganized in dealing with an 11 hour delay. I will not fly BA ever again."
Pros: "Crew tried to be polite but some were really not"
Pros: "Crew excellent, really looked after a single mum who's very young son kicked off on take off. Very helpful, always friendly. Pilots kept us updated at regular intervals."
Cons: "Disembarkation at Bristol Airport could have been a lot better. Had to wait on board for ground crew to arrive."
Pros: "The flight was short"
Cons: "My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it."
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Pros: "Very clean and comfortable cabin."
Cons: "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Pros: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Pros: "the flight was ok"
Cons: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Pros: "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Cons: "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."
Cons: "We were waiting in the bus for a very long time"
Cons: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Pros: "easy, no fuss boarding and flight"
Cons: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Pros: "The crew was kind."
Cons: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Pros: "Cheap flight"
Cons: "Less time in the boarding line and less interruptions to sell things."
Pros: "Flight on time."
Cons: "Better way of boarding as priority boarding still involved a long wait and it was far from clear which line to stand in."
Cons: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Pros: "I appreciate that the flight time was short and we landed safely. It was convenient to be able to check in online and the app is straightforward to use. Outbound flight was pleasant and seamless."
Cons: "Return flight - No announcement, departure board update, explanation or apology for the delay in flight departure. Passengers were called to board and left waiting in line for over an hour with zero communication as to why we were unable to board our plane. This was my first time flying with Ryan Air and I was greatly disappointed. Budget airlines should not equate to budget customer service."
Pros: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Cons: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Pros: "The flight itself was quick and crew members were professional."
Cons: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Pros: "On time and that’s about it"
Cons: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Pros: "The few were incredibly amazing they were very friendly and educated, always there to help."
Cons: "Flight supposed to start at 18.55 but we didn’t take off until 9.45pm. I ended up paying extra money for a hotel because we arrived at 12.36 and the car rental were closed. A waste of money, no food, not water. Hope to claim back compensation for my hotel stay."
Cons: "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"