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The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

Not much...

Cabin temperature They did not allow me to move to an empty sest that would have been more comfortable for me (same ticket class) No tv on the seats

There was no noisy advertisements. Because I am very tall I got an end-row seat without additional costs.

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

Very efficient at boarding when it happened.

Plane always left late by at least an hour.

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

The hard product itself, the Dreamliner and 777-300ER were brand new with fully flat beds in business class.

EVERYTHING ELSE. They ran out of food 1 hour into a 16.5 hour flight, despite the business cabin being 3/4th empty. No menu either. The food they did have was completely inedible. I ordered the fish and was served a giant rock hard hunk of pork which the knife could not penetrate. Totally disgusting. Because of this I brought my own food for the return journey. But perhaps because of the language barrier they just threw it away instead of putting it in the fridge! No one spoke a word of English. Woke up after sleeping and the entire business cabin was full of sleeping economy passengers whom had obviously bribed the crew. The one business class toilet was occupied the entire flight by crew taking stinky dumps, filthiest airplane bathroom I have ever seen. I complained to China Southern and all they offered me was 500 miles (!!) and a plastic model of a plane, but I could only get the plane if I lived in mainland China, which I obviously don't. Other airlines (British Airways, American Airlines) have offered 25,000 miles just for the IFE screen not working, much less starving your passengers! Transferring in Guangzhou was a nightmare and the lounge was appalling. DO NOT BE FOOLED BY CHINA SOUTHERN'S LOW LOW PRICES, it's just not worth it.

Excellent Service

As Platinum Member of QR Privilege Club I booked on the Qatar Airways website a Qatar Airways flight and got confirmed a Qatar Airways flight number. What else than as cheating the customer, the refusing of an upgrade with the excuse that this flight is an Cathay Pacific flight, can be understood. Very much disappointing.

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

There were only 2 check-in desks, despite checking in online, I still queued for an hour.

Hardly anything

No personal entertainment screens in economy, bad legroom, couldn't check in online, bad food, crew was rude and unattentive

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

We got denied access to the plane because the gate agent did not know how to process our US visa. She lost 30 minutes, and they then closed the flight. We were stuck with our 3-month old baby. To deny their responsibility, they claimed we had arrived late at check in. After intense negotiations, it took them 5 hours to rebook us on a different flight. A SHAME!!!

To hot

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Flat bed Good blanket & pillow Most of the food was tasty Attentive staff

The excessive number of announcements Lack of priority boarding/deplaning Inflight bar was not stocked up Lack of coordination between food and drink service

Food was terrible

Staff was accommodating and friendly.

Aircraft condition, smelly.

Delay weather, not their fault

Nothing

We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90.

The food is first class

Somehow the seats (business) are not quite horizontal and they remain very lumpy.

Space amazingly good

plane too old!

The service of the people

They didnt gave a menu to choose the food

Nothing

When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment.

Friendly staff

The plane was old and the standard was not business class. They ran out of many of the dishes and the food was very poor. The plane was understaffed resulting in poor service. I declined to join the air miles scheme as I shall not be travelling with them again.

Better food than long haul business on most airlines Nice big seats, not just an extra empty seat, loads of legroom

Flight cancelled, clearly to consolidate two less than 50% full flights Changing at Istanbul is clearly a big risk, I was bumped off my connecting flight on the way out and spent 25 hours there

The landing was very bad

The food were very nice. The flight attendance were very friendly and helpful. I enjoyed the whole flight.

The restroom was dirty and smelly.

In fact I shall use the same route this coming August 28-Sep 2, 2016.

Food is terrible

the flight was delayed for more than an hour