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  • There is no major airport in Lucerne. It is instead served by Zurich Airport.
  • Looking for cheap airfare to Lucerne? 25% of our users found tickets to Lucerne for the following prices or less: Cheap flights to Lucerne from Santiago de Compostela £132 one-way - £114 round-trip, from Exeter £86 one-way - £151 round-trip, from Ottawa £823 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly to Lucerne is January.
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Top 5 airlines flying to Lucerne

Scores according to KAYAK customer reviews

8.0
SWISS
Overall score based on 8,990 reviews
8.2
Boarding
7.8
Comfort
8.6
Crew
7.7
Entertainment
7.9
Food
Airline reviews

Cons: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"

Pros: "Overall good"
Cons: "Delay"

Pros: "Smooth, on time flight"

Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"

Cons: "1h45 departure delayed with no compensation."

Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Nothing"

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Pros: "It was comfortable."
Cons: "No entertainment."

Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."

Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Pros: "Crew handled it well"

Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Cons: "smooth & efficient friendly crew"

Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"

Pros: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Cons: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."

Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."

Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Cons: "We didn't had entertainment"

Pros: "Good staff, food, service"
Cons: "No leg room for us tall people!"

Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."

Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"

Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."

Pros: "Flight wasn't full, so we were spread out and had more room"
Cons: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"

Pros: "Staff were nice"
Cons: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."

Pros: "Just safety."
Cons: "- the crew was unpleasant and rude, which came as a surprise because usually Swiss crew is nice - the seat was unrandomly small, awfully for someone who is 5'11 - the food was so average"

Pros: "The extra level of Swiss security at the gate. The highly professional cabin crew. The inflight food service was well above the norm. The demeanor of the flight deck crew was exceptional. I'm going to try and fly Swiss whenever possible now."

Pros: "Everything was perfect. Excellent food."

Pros: "Great service smooth flight"
Cons: "Wasn't a big fan of the stop over in Daresalaam where we sat in the plane and watched the cleaning crew do theirs work around us"

Pros: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Cons: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"

Pros: "Was fed dinner and breakfast on an overnight flight, all was very good. Pillows and a blanket made it a very comfortable flight"

Pros: "Service, slot"
Cons: "Distance to gate"

Pros: "- direct flight"
Cons: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"

Cons: "meal choice run out very soon and I could not get what I wanted to get"

Pros: "the cabin crew were efficient and very pleasant."
Cons: "Seats not particularly comfortable, video system glitchy, film selection ok, not great. Food was airline food, not much you can say there. The connection gate staff were rude and forced me to check my hand luggage (even though I am disabed and first to board), which had all my medicines in and my computer. The flight wast full and didnt see any other bags gate checked, and there was a bunch of room in the overheads, they werent full. Then to add salt to the wound when we arrived our luggage was dripping water (and it wasnt running at our destination it was at the connection) several clothes were ruined or needed cleaning. As I was on the way to my fathers funeral this was an added pressure that I didnt need."

Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Cons: "They didn't let me on the flight because I'm disabled pure discrimination"

Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."

Pros: "Stewards were great. The food was good and generous."
Cons: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."

Pros: "Easy to navigate website. Nice crew. Ample entertainment choices"
Cons: "The food"

Cons: "My name wasn't on the flight. I lost my seat."

Pros: "very nice flight, good attendants, plentiful with food and drink although dinner was dry (pasta) but tasted fine. Planes (I had to transfer) were on time and efficient. My carry on luggage was weighed which was unusual to me. It was overweight but the kind clerk checked my bag through with no charge as a favor. A pleasant surprise!"
Cons: "Had to make a lot of calls to clarify things. Website not always clear. An example is that I paid extra to reserve seats early and when I went online to do other things, although it showed that I had a seat reserved, it also said no reservations were being taken for the flight in a highlighted notice. Turns out it was just a general blanket message but to me it looked like my seat may have been cancelled. All phone representatives were courteous and helpful although sometimes their accents were strong and challenging to understand but they didn't mind repeating themselves until I understood."

Pros: "Crew service"
Cons: "Few seats in boarding area"

Pros: "Everything think was good! The pilot too strong"

Cons: "The food was all meat and I am a vegetarian"

Pros: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Cons: "The food was as expected. The seats were very good and comfortable."

Cons: "Disembarkation via buses. Not great."

Pros: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Cons: "Food was good. Chairs were clean and relatevly good. Thank you"

Pros: "Crew was kind and professional Flight was overall comforable"
Cons: "On my return flight to Athens from London, I was told that my hand luggage was too large and needed to be checked. I had to pay an extra 55 pounds (75 USD) to check the bag. On my Aegean flight to London a few days before, I was able to check the bag for free. I do not understand why I was charged for the bag on the way back but not on the way over. $75 is half what I paid for the flight itself - seems way too much just to check a small bag. I will keep this in mind when considering flying with Aegean in the future."

Pros: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Cons: "Had to put my carry on luggage far from my seat since there were too many people with carry on"

Pros: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."

Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."

Cons: "Our bag was delayed, and we had to fill a claim"

Pros: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."

Pros: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Cons: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"

Pros: "Thanks for everything"
Cons: "Thanks for everything"

Pros: "Polite"

Cons: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"

Pros: "It got me to Larnacasafely."
Cons: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."

Pros: "short flight but managed to get some coffee/food, very helpful and polite crew as always"

Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."

Pros: "Legroom Polite and attentive crew"
Cons: "Flight times No onboard entertainment"

Pros: "Clean aircraft Legroom Polite service"
Cons: "Delayed No onboard entertainment"

Pros: "Very bad"
Cons: "All the team"

Pros: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Cons: "Food served was not that good."

Pros: "The crew was good"
Cons: "Having to drive to the plane in a bus"

Cons: "parked nesr chute but used buses to take us to the terminal"

Pros: "Gate staff are able to deal with things"
Cons: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"

Pros: "Friendly staff, good service"
Cons: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."

Pros: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Cons: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."

Cons: "boarding took for ever. service from the cabin crew was not good. no entertainment."

Pros: "good service prompt take off quick disembarkation"
Cons: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"

Pros: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Cons: "nothing it was perfect"

Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Pros: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."

Cons: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Pros: "great service. Nice people"

Cons: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Pros: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Cons: "passengers have no clue how to queue."

Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"

Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."

Cons: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."

Pros: "The service was excellent."
Cons: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."

Pros: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."

Pros: "The meal was very good and service"
Cons: "They made us pay 90€ even though I presented an email that said our bags were included"

Pros: "LHR-ATH was all excellent. Good boarding, seats and service."

Pros: "Everything was very good"
Cons: "No entertainment"

Pros: "Leaving and arriving on time, snacks not bad."
Cons: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."

Pros: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Cons: "Waiting more than 3 hours in Athens"

Pros: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"

Pros: "Was ok."
Cons: "Delays due to ground traffic in Mykonos"

Pros: "Crew were attentive. It was nice there was a meal - but only bread for vegetarians. The pilot sounded very nice. The flight arrived before schedule."
Cons: "Boarding at ATH gate B26 was third world - not enough sitting to accommodate two busy flights: Heraklion and Warsaw - poor AC. On the flight itself the AC was too hot and the air was smelly. In one of the WC there was no water."

Pros: "The flight was so somth"
Cons: "The crow service was so bad"

Pros: "The payment system was down so it was painful and slow"

Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"

Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."

Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."

Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."

Pros: "My luggage arrived with me."
Cons: "The staff is always friendly with BA. However, the boarding process was amazingly slow and complicated. LHR must be one of the worst commonly used international airports."

Pros: "It was short enough not to get too annoyed with the experience"
Cons: "British Airways is no longer a preferred airline for me to fly with"

Pros: "It took off and landed intact"
Cons: "Late getting going and consequently late to arrive. This is the case for every BA flight from LHR to GLA that I've taken in the past two years. It's why I avoid LHR where possible."

Cons: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."

Pros: "The seats were comfortable and the crew helpful."
Cons: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"

Pros: "Crew were attentive . Food was Good in Club"
Cons: "Seat allocation and boarding were chaotic but the flight was full. Had to negotiate with a fellow passenger and ask him to swap with my wife so we could sit together"

Cons: "Lack of snacks"

Pros: "Good crew, friendly, detail orientated. Great coffee."
Cons: "Gate far away. No food, just biscuits, crisps and hot and cold drink. Less seat pitch than SWISS."

Pros: "Almost nothing, I need to finish my points after which point I will avoid BA whenever possible."
Cons: "Staff is terrible. The aircraft flew yesterday was a 27 year old Boeing 767. The seat electronics did not work at all. Light, attendance call etc... An electric cable dangling from the top. When I asked them what it was the first response was that it was to help you get off your seat. Then when I asked again I was told that it was part of the electric wiring. Never ever ever fly BA. The only few remaining icons of British nationalism."

Pros: "Efficient"
Cons: "Nothing"

Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."

Pros: "Nothing"
Cons: "BA is the national flag carrier, operating from the newest terminal at the country's top airport. You would think that they could manage, in the 21st century, to get us to our flight on time, using an airbridge instead of 30 year old buses. Said buses were also too few in number so boarding took the thick end of 40 minutes as they shuttled back and forth. BA are a complete and utter joke. There is no excuse for this level of penny-pinching inadequacy."

Pros: "Bangalore airport was quick and efficient"
Cons: "Time between connections at Heathrow Terminal 5 was too short and the terminal has long distances , slow passport control and security check. Terminal 5 is rubbish."

Pros: "Quick flight and captain kept regular updates on departure and arrival information."
Cons: "Not enough space for carry-on"

Pros: "Everything"
Cons: "Nothing"

Pros: "in time, good flights,"
Cons: "Heathrow is very big. A long run to come from one Gate to another. They lost my package in London, so had no package in Zürich. But they will bring it to me 1 day later."

Cons: "Quality just feels very cheap, seems to cut a lot of corners."

Cons: "I knew I was going to miss my flight on Christmas Day and I called British airways and they directed me to my travel agent who I could not get on the phone. I called you and your offices were closed. I went to the airport with the hope I could get on a mother flight but British airways closed the ticketing section in my face telling me my ticket was restricted and there was nothing they could do. I finally got the travel agent (justfly.com) on the phone and they told me I have to call 24 hrs in advance with any change to the ticket. Desperate to get to Lisbon, I booked another flight at around $800/one way and was driven from Newark airport in Nj to Jfk in NY where I made my flight. In sum, I left my family on Chrismtas day to travel and wasted Hours upon hours and lost a ticket valued at more than $700 only to have to buy another at $800. I've been traveling for 20 years and have never had such a terrible experience. Even with "restricted" fares the agent is always willing to help in some form."

Pros: "it was short flight therefore no time for food of entertainment"

Pros: "Newly refurbished aircraft interior. Very attentive crew who found and returned a dropped passport."
Cons: "A bag of crisps and a drink was all the in-flight service had to offer. BA now charge to change seats just like a cheap and cheerful airline. At the back of the plane conditions are quite cramped. I've travelled with BA all over the world but it's rapidly becoming a third world airline and I'm going to have to go elsewhere."

Pros: "Everything was perfect !!"

Pros: "I appreciated the quality and curtsey of the attendants and the overall class that is their national characteristic. the meals were pleasant, the complimentary beverage selection was superb, and the aircraft amenities up to the best standards, even in coach."
Cons: "having to board a bus from the aircraft to the arrival gate."

Cons: "Seats are very narrow Seat cushions are virtually nonexistent"

Pros: "Flight itself was fine."
Cons: "It seems the gate was understaffed. Boarding was basically chaos with people spilling out into the walkway not knowing which queue they were supposed to be in."

Pros: "The crew were outstanding!"

Cons: "Hate BA."

Cons: "no tv"

Pros: "When the captain said there was only 10 minutes of the flight left and the refreshment cart was less than half way up the aisle, the third flight attendant began taking drinks orders from the back of the plane. He moved forwards and backwards getting everyone drinks and crisps. He even grabbed us some wine, even though only the drinks cart had the wine."
Cons: "Long time to wait for a drink"

Pros: "Great crew. Good food and entertainment"
Cons: "Delayed for 2 hours after boarding before take-off. Very tight seating in coach."

Pros: "Same great service! Love that food and alcohol are included in the fare."

Pros: "Due to fog in Geneva our flight was delayed. The crew were magnificent and the Captsin outstanding."

Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."

Pros: "The staff were smiling and that brightened up the whole experience. I told them too and that the A380 staff is not as friendly. The seats on the A320 are a good width."
Cons: "The only bad part was the connection times. You need to allow more than 90 minutes at LHR for transfer flights."

Pros: "flight was on time"
Cons: "we had one issue with the wheelchair service. The person we needed it for was helped on the buggy at heathrow, but then she disappeared. She was not brought to the waiting lounge for people that need help, where we had found her in previous trips. She was held in a waiting area before security for quite some time. We could re-join with her only 10 minutes before our flight to Bologna. That was disappointing and worrying too. It should never have happened."

Pros: "Boarding was fine and we arrived 30 mins earlier than advertised."
Cons: "The fact this flight turned out to be operated by American Airlines not BA. The staff were abrupt and rude. Complementary drinks only turned out to be wine and beer, without telling anyone. They tried to charge me $8 for a vodka. Entertainment not as good as BA either."

Pros: "Plush seats"
Cons: "Cramped seats"

Pros: "The flight was wonderful. It's wasn't crowded and I was able to get some rest."
Cons: "My luggage was left in London. I fly a lot and this has never happened to me. I was about to start a 2 week tour of europe and had to wear my plane clothes to bed and during most of the next day. I am grateful that they flew my luggage the next day and delivered it to my hotel. I would understand this happening if I had a tight connection time, but I didn't. It was actually 1.5 hours extra time since my flight came in early."

Cons: "Due to delays because of maintenance issues, I had to wait at LHR for 9 hours! I was given 2 meal vouchers which I could not use because I have dietary restrictions and the airport had no place for me to get food. I was not expecting such a long delay and hence did not have a change of clothes/jacket or anything. The airport was ridiculously cold and I had to spend 13 pounds out of my own pocket in order to buy a cheap blanket to keep me slightly warm at the airport. The customer service refused to even allow me to use the lounge for a little while to get some shut eye or freshen up. When it was finally time to board, at the last minute, the crew announced that they were having maintenance issues AGAIN and we were delayed by 1.5 hours more. CRAZY! Lastly, when i reached Mumbai and opened my bag, my iPhone which was stowed away in my checked in luggage had disappeared. Very very disappointed by the service and lack of customer care."

Pros: "i wasn't on this flight because the flight from earlier landed 20 minutes later than expected. Ground BA staff were very helpful about sorting out my next flight. and even though I had to wait 9 hours at Heathrow to get an Aegean flight BAs service was impeccable"

Pros: "Efficient handling of boarding"
Cons: "Would have been nice to have better coffee. Croissant was nice . But even just a marks and Spenser sandwich would have been a bit better."

Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"

Pros: "Excellent"
Cons: "Very good"

Pros: "Absolutely on time!"
Cons: "The boarding was slow"

Cons: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Pros: "Shortness of flight"
Cons: "Flight attendant would not help get luggage into overhead. Inattentive for food and drink needs."

Cons: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"

Pros: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Cons: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."

Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"

Pros: "It got me there"
Cons: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."

Pros: "The british flight to Madrid was overall very good"
Cons: "Also delayed"

Cons: "Lost luggage, hot plane, charged for water"

Cons: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"

Pros: "Nothing stood out."
Cons: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."

Cons: "Delayed flight, no AC, no food service (even to purchase)"

Cons: "Cramped by ok"

Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."

Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."

Pros: "Quick pickup of baggage."

Pros: "Great space between seats, and very nice staff"

Pros: "Flight time and efficiency was fine."
Cons: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"

Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."

Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."

Cons: "No food and no water"

Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"

Pros: "The fly was on time"

Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."

Pros: "747 has smaller cabins so even economy doesn't feel like cattle class."
Cons: "Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight."

Pros: "Quick flight and crew was nice."
Cons: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."

Pros: "In flight entertainment"

Cons: "The seat did not recline, a bit ridiculous for a plane that size"

Pros: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."

Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"

Cons: "Baggage lost."

Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."

Pros: "Staff helpful Comfortable flight"
Cons: "Easy to get lost in airport Only flight map on overhead screens"

Pros: "Nice plane, good entertainment"
Cons: "We never had the option to reserve seats. Not sure if this was because we booked thru kayak or if it was the airline but this was a long flight and I would have paid(although not happily) to get to sit next to my husband. As it was, we both got center seats separated on the plane. Very inconvenient and very uncomfortable."

Pros: "good movies, lots to choose from."
Cons: "paid extra for exit row seating for my husband and me. His seat did not recline so he had to move to an ordinary cramped seat. It was a bit of a rip-off."

Pros: "1. Crew and food 2. Getting rebate of $118 for not getting the outward pre-booked seats. 3. When the plane doors closed on our return trip, we asked the crew about the empty pre-booked seats and they allowed us to move. We really should get a rebate for this leg since we were put in the wrong seats."
Cons: "1. Paying $236 for pre-booked seats and not getting them 2. Trays which collapse when drinks put on them and having to eat on a tray when plane is hitting turbulence. 3. Seat light not working 4. Horrible Boarding process in Heathrow and overcrowded waiting area in both Manchester and Heathrow terminals. 5. Being assigned other seats on return trip despite calling 2 weeks before to confirm we had the pre-booked seats. 6. Phone calls prior to check in and talks at check in could not resolve the seat issues. One excuse at check in was poor exchange of data between Iberia and BA. but we booked the advanced seating via BA website."

Pros: "It was on time"
Cons: "No entertainment for adults"

Pros: "Loved the entertainment. Lots of choice. Food was good and the crew were very friendly"
Cons: "Reduced leg room"

Pros: "Paid for main cabin extra and due to weather delays c"

Pros: "Good flight, on time everything went as expected."
Cons: "The TV/Entertainment system has no sound in all our row 24CDE & F. flight attendants rebooted them but it did not work. Seems like they were not surprised and this happens frequently."

Pros: "Flights were on time"
Cons: "I am 180cm. I had almost no legroom. Sitting upright my knees were touching the seat in front of me. There was no water nor anything else offered during the flight."

Pros: "Excellent service from flight crew (polite, helpful, enthusiastic, friendly), descent legroom, seat comfort was descent, clean well maintained restrooms."
Cons: "Antiquated aircraft, too little space between seats (side-to-side), poor image quality on screen of entertainment system (too old), lack of individual air nozzles, weak air-conditioning system (flight was full and aircraft was too warm throughout flight)."

Pros: "Good free entertainment options and friendly staff."
Cons: "Uncomfortable, tight seating."

Pros: "Crew was outstanding. Flight was early, which is nice. Nice to have food service, but better choices could have been offered."
Cons: "The plane is old and needs to be updated with WI FI and USB ports."

Cons: "Wine was an extra cost. It was NOT on the flight to Heathrow. Wine would have made the LONG flight from Heathrow London to Raleigh, NC a little nicer!"

Pros: "The crew was wonderful. Full flight but most things went smoothly."
Cons: "Screen didn't work. Two crew members tried several times to reboot it. A 9 hr flight without anything to listen to or watch made me very bored. Crew tried to ease my discomfort with a nice ice cream sundae. The crew had to stop service 3 hours out from Charlotte due to turbulence."

Cons: "Crying baby entire trip"

Cons: "There was no entertainment. There was not much communication about the delay."

Cons: "The delay"

Pros: "The boarding was easy. Having a blanket and pillow at my seat."
Cons: "The delay and short time between flights to get to gate and get through customs. Having no in flight entertainment for a 7.5 hour flight. There was not a vegetarian snack option for my daughter."

Pros: "The flight was easy to board when it was time. We left and arrived on time."
Cons: "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."

Pros: "Great plane"
Cons: "Slow baggage delivery in Barajas"

Cons: "Bad services, and the staff too"

Pros: "It was a cheap flight but I didn't feel like I was cattle."
Cons: "The boarding was inefficient. There weren't any zones called or anything."

Pros: "Great price to value ratio, attentive crew, good food. Wifi available."
Cons: "Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports."

Pros: "Price was great, flight crew very attentive, even the food was good."
Cons: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."

Pros: "Crew was pleasant"
Cons: "everything is for sale, i guess. No offering of beverages, not even a cracker. Not even for sale. No announcement for what is available. Again, indifferent to the customers."

Pros: "My baggage didnt arrive"

Cons: "No teníannTV!!"

Pros: "Air Europa honored my SkyTeam Elite Status!"

Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"

Pros: "Alitalia is fine."

Pros: "Crew great. Not fun taking bus to plane in cold then departing the bus and boarding en masse even though we were business class. Food was very good in business. Flight on time. One of best landings I've experienced! overall very good."

Pros: "OK for a short flight"

Pros: "Nothing"
Cons: "Everything"

Cons: "no service was given not even drinks"

Cons: "Space between seats very uncomfortable. Planes very old."

Pros: "No frills easy to board. Flight left on time and arrived 15 minutes early."
Cons: "Very cramped seats for an average size person. When person in front pushed his seat back the seat was almost touching my face. Way too close."

Cons: "Old plane. Poor entertainment. Average food. Average staff."

Pros: "Seats space"
Cons: "No enterteinment onboard, lack of service, food"

Pros: "Nothing"
Cons: "- you need to pay for everething !!!!"

Pros: "Nothing that called my attention"
Cons: "- Food was ok but you can do everything by the mobile app but not ask for special food. - entertainment took like 40 min to start working - limited number of movies"

Pros: "Crew"
Cons: "Food. Enterteinment."

Pros: "Pretty standard experience on this flight for what you pay."
Cons: "Delayed. No transparency. Not a single detail with the passengers despite waiting for 2 hours at the airport."

Pros: "Nothing. Totally dissatisfied."
Cons: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."

Pros: "The movies I watched"
Cons: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."

Pros: "Cabin crew were very nice"
Cons: "3 hours late boarding,apparently toilet repairs were underway,[lane was at the gate. Cabin A/C in our section was very very hot,why ? Idont know"

Pros: "The crew was pleasant."
Cons: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."

Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."

Cons: "The staff was not professional and extremely rude. After the flights were delayed and canceled...they were not accomodating and staff barely could speak my language English. It was very terrifying not being able to get help all alone in a foreign country."

Pros: "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
Cons: "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"

Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"

Pros: "Just boring, nothing stands out. Just plain get on & get off."
Cons: "Nothing"

Cons: "Boarding started almost 45 minutes late and no one knew why, crew was very short with everyone, once again no entertainment available"

Pros: "I paid $750 roundtrip to FRANKFURT and was really impressed with the flight. Being fed twice and how good it was since I have heard air Europa is like spirit airlines for Europe. Would suggest"

Pros: "Nice crew, very professional."
Cons: "Entertainment equipment was broken. Food options could be bigger and quality of food could be better."

Pros: "Boarding was good No pushing and shoving to get aboard. .Departed on time ."
Cons: "."

Pros: "Friendly staff"
Cons: "The flight was extremely late both ways. The entertainment system was really bad. The seats were dirty and old. The foot rest was broken."

Cons: "Not enough legroom! Flight attendants did not seem interested"

Cons: "I didn't enjoy flying with this company!"

Cons: "Delayed fight and old airplane"

Cons: "The flight was delayed 12 hrs.. I was not given a hotel in Madrid, I missed my bus, my bag was missing. Never again will I fly on aireuropa."

Cons: "Flight staff was not helpful, in 8 hrs flight there was no entertainment. No vegetarian food options, they said while checking in I should have requested but there was no option during check-in. In return flight I asked ground staff how do I request vegetarian food option and she didn't know. Above all flight was delayed from Madrid to Barcelona, for 45 mins flight it took 2 hrs and I missed the event I was going to spain! Even while returning Barcelona to Madrid flight was delayed by 3 hrs! as there was technical difficulty while take off!"

Pros: "It was fast"
Cons: "No Food, uncomfortable"

Pros: "Departure time was perfect. Connection time was also very good. Flight was on time and crew was very cordial and pleasant."
Cons: "Filght tlv-mad no entertainment at all. The temperature of the cabin was freezing."

Pros: "The boarding was good, in time and quicly"
Cons: "The entertaiment didn´t run and the sit wasn´t confortable"

Pros: "the price"
Cons: "boarding ended too late-> delay people didnt have place for their suitcases Service (with charge) was taking 1.5 hours from the first row to the last. I got to buy my sandwich just before landing. Crew doesnt speak english"

Pros: "I liked the service, the crew make efforts to serve well to the travelers. they always smile and try to be nice. The food is not free, so the qualification. Also no entertainment system, no sound"
Cons: "the seat rows are too close. So is very difficult to rest. I suppose this is because of the price. Is a short trip so it ends fast."

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