Cons: "JetTV only had 3 movies and they ran on their schedule. Was not on demand"
Pros: "Snacks"
Cons: "We boarded the plane and got settled only to be told we had to get off because the computer on the plane did not work. Then we had a 3 hour delay and upon landing we had to wait in the tarmac for an hour. We Are on an enjoyable vacation for a few amount of days and lost a whole day just with our flight"
Pros: "The helpfulness of staff in my time of need I had been on a surgery and your staff was very very accommodating"
Cons: "Nothing don’t change a thing, if it isn’t broken there is no need to fix it LOVE YOU SOUTHWEST"
Pros: "The gate agents/staff was pleasant and friendly, making sure I had a seat assignment prior to the flight."
Cons: "I think our delay was due to a mechanical problem, so our plane was switched to utilize another incoming plane, which pushed things back. The flight attendant taking care of my section seemed to be a little miffed at first, but warmed up. Sometimes we all have a bad day!"
Cons: "Weather delay out of JFK, nothing Jet Blue could do."
Pros: "Our plane was scheduled to fly out at 8:05 am but don't fly until 10:45am"
Cons: "Didn't like the lat email about the delay, we checked out our hotel at 5:30 and got an email around that time telling us our flight is on time. We didn't get the new one till after 6am in which we was already in line."
Pros: "The fact that on Aruba all customs activities that normally are performed in the USA could be done"
Cons: "Slow fellow travellers"
Pros: "I love the fast service, and the willingness of the staff to help customers onto the flight. I loved the snacks and variety of drinks JETBLUE offered whilst on the airplane. The team on flight 421 was superb. They were courteous, knowledgeable, very accommodating in particular the steward by the name of TONY."
Cons: "Everything from start to finish, from check in to departure was excellent."
Pros: "The Crew was most pleasant as I was the last to board."
Cons: "Food offering minimal"
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
Pilots concern for safety was excellent. Flights were pretty much on time & bags made it too. Food was decent for airline food. For some reason Delta tagged me for extra security when I hold a Global Entry/TSA pre-check #. At connecting flight at JFK because Delta didnt honor my pre-check # we nearly missed our connecting flight as we had to wait in line for 45 minutes to get through security. Really Delta!!! Secondly, we were not notified by Delta's partner airline KLM that our flight from JFK to Amsterdamn was cancelled until the day before oue scheduled travel date. We had no idea Delta re-scheduled us until me made a call where we were on hold for 30 minutes. Delta did reschedule us but we lost upgraded seats we paif for. Of course ths extra money for the upgraded seats was not returned. Really important - Delta customer service doesnt know how Customs works at JFK if you have a connecting flight. The wait time to get through Customs on 10/4/23 @ 1700 was 60 to 90 minutes & then you had to go through TSA security again where the wait time was 45 minutes. If we didnt have Global Entry no way we would of made the connecting flight. If your travelling through JFK off an international flight with connections better have 3 to 4 hours between flights. Delta agents told us it only takes a few minutes. Some flight attendants were awesome & others really didnt want to be there but that is pretty much with every airline.
W were seated in the middle of 4-seat row so we had to bother other passengers to get out. Seats were packed together too tightly. It was a very uncomfortable place to sit for 8 hours.
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Cons: "Passengers not jumping up as soon as we reached the gate even though they were asked to stay seated until their route was next off."
Cons: "There is always just too much talking and announcements on the flights now."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Cons: "TVs/outlets on my side and section of the plane were not working."
Cons: "People wiping down their seats during the flight .... how silly"
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
The Crew have no idea about the food they're serving the passengers. The Crew MUST be instructed before each flight about the menu that will be served to the passengers, whether the food is vegetarian or non-vegetarian, whether it is Halal, Kosher or not.
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"
Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Check in good Vegetation meal not good Just salad with bread served only
It was not from Denver to Tucson (they canceled flight and rebooked) so it was from Houston to Tucson.
What made the trip terrible, is the fact that we were delayed in Chicago that caused us to miss our flight from Frankfurt to Nuremberg. we ended at the airport for an extra 8-9 hours. The only thing Lufthansa did, was gave us a 15 euro voucher for food. That is an insult, plus two people for almost 9 hour? 15 euro does not cover anything for two people for two meals.
Never boarded the flight, Chatdeal didn't confirm my last flight to SEA fron FRA, resulting in me boarding a different flight to EWR which got delayed and caused me to miss the flight to SEA
The boarding was unorganized. The food was terrible- some kind of chicken covered in bbq sauce. The flight was delayed leaving, causing panic and disruption to making a connection from Frankfort. Our bags were also lost on the second flight.
They did the best they can with all the staffing issues going on.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Cons: "Check-in Seattle was ill organized and folks cut and groused"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."