Pros: "The crew"
Cons: "The kosher food"
Pros: "The crew was good"
Pros: "I was seated next to my fiancé. We were separated on Blue air."
Pros: "delayed flight, my suitcase did not arrive to destination"
Pros: "Was on time and staff is always great"
Pros: "the pilot was conscientious of turbulence and avoided and warned us."
Cons: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Pros: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Cons: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Pros: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Cons: "Boarding to international destinations still done with remote stands even under torrential rain."
Pros: "The crew!"
Cons: "We were late"
Cons: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Pros: "Flight attendants very friendly. Got breakfast too."
Cons: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Pros: "We didn’t die"
Cons: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Pros: "everything"
Cons: "space when seating"
Cons: "Limited space. Unacceptable"
Pros: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Pros: "Nothing."
Cons: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Pros: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Cons: "It was delayed so we missed our connection."
Pros: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Cons: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Pros: "Clean modern aircraft."
Cons: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Cons: "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."
Pros: "Nice to get a meal, but don't understand why you do that when you charge extra for baggage."
Cons: "Couldn't understand attendant's announcements; too rushed + accent. Too rigid about lavatories including opening the door when people were using it."
Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Cons: "Cold on the plane"
Pros: "Boarding was quick and easy, painless and the flight was on time"
Cons: "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."
Cons: "Excessive and undisclosed baggage fees"
Pros: "Services, friendly people, on time, comfortable"
Pros: "Take off and landing"
Cons: "Could not get a juice or water ignored me. No movie option"
Pros: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Cons: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Pros: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Cons: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Pros: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
Pros: "Fast, clean, gracious."
Cons: "Food."
Pros: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Cons: "nothing it was perfect"
Pros: "Buena atención del staf"
Cons: "Facilidad de check in .y buena atención durante el vuelo"
Cons: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."
Cons: "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"
Cons: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Pros: "Good food and beverage service on a short duration flight."
Cons: "Boarding was a little cumbersome, having some reading materials would help."
Pros: "Did not feel like a budget airline. Great service."
Pros: "The flight was excellent. Thank you"
Cons: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
Pros: "extra seat room. Very nice crew."
Pros: "The same wonderful Greek hospitality you're love on a plane. Smooth passage through security, smooth boarding process, and alight atmosphere on board. American airlines should take notes."
Cons: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."
Pros: "Advanced checkin (48 hrs prior flight). Was able to get emergency exits seats with a lot of space"
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "Everything."
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Pros: "Everything"
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Pros: "Nothing"
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Cons: "Airport"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Pros: "Flight attendants on the plane"
Cons: "The check in agent was one of the meanest people I have ever met."
Cons: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""
Cons: "I did not board my return flight to Athens with Sky Express because the flight never showed up. I had to pay out of pocket for another flight with a different airline to get back to Athens. While I was waiting to hear any updates regarding the flight status, the company provided minimal details about the status of our flight and spoke in a condescending manner to concerned passengers that had flight connections in Athens. I was told my flight would be reimbursed but I have no confidence in this company's management to expect reimbursement. I will warn other customers that this airline can cause great grievances and inconveniences. The company's service was atrocious and frankly unbelievable. If one pays for a plane ticket, one should be provided adequate service in a timely manner. I'm forgiving about delays but the plane never came."
Pros: "Nothing"
Cons: "Booked the flight with Hahn Air two months in advance to make sure everything went smoothly as it was a special trip for my 12 year old son and I. When we got to the check in counter we were told our reservation could not be found!! Even after I spent over $400USD for our tickets to Santorini. Thankfully, Olympic air had a flight later in the day and we were able to salvage our vacation. I had to spend a lot more money for the new tickets probably because it was last minute. Do not use Hahn Air systems to book your flight-you'll be left in the lurch with added stress and possibly a spoiled vacation."
Pros: "Sole cabin crew was very nice, polite. Seats were relatively comfortable with just enough legroom for a tall person. No food, no entertainment so left as 1-star (not because it was bad, just that it wasn't there for a 50-minute flight)."
Cons: "Unavoidable delay in flight due to air traffic in Santorini was full, so delayed by an hour."