Average flight for which I paid too much for on a last minute purchase.
Pros: "I was unable to board the flight so there is nothing to talk about."
Cons: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Pros: "The flight departed and arrived on time."
Cons: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Cons: "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Pros: "Checkin experience was great. Boarding was great. The crew was great"
Cons: "The movies were old. Not many new releases to choose from"
Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Pros: "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"
Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."
Pros: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Cons: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "It was only an hour and a half from Rome"
Cons: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Pros: "Flight left on time and arrived in Lyon early. Crew was attentive."
Cons: "Seat wouldn't go back."
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Pros: "Great pilots and communication. Good boarding and gate crew."
Cons: "No entertainment, limited drink service. Flight was rerouted and very poor reimbursement provided."
Pros: "Crew was great and friendly. Seats were fairly comfortable."
Cons: "Our entire row's entertainment screens did not work and the attendants said (3 times) that they would reset our screens, but did not."
Pros: "I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent"
Pros: "This trip I used BA and Virgin Atlantic business class. I would rate AA had the best layout of business class. AA I WOULD LOVE TO FLY IN BUSINESS CLASS ON YOU 777-300 Any where. Bonus: Bose noise canceling headphones. BA and VA did not have the quality head phones as AA did"
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Pros: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pros: "Standard seat. Crew engaging and entertaining without compromising safety or comfort"
Cons: "Everything optimal"
Pros: "Everything was easy ie checkin was easy, boarding was easy, the flight was easy, and luggage claim was easy - all round I'm very satisified with the my flight with easyjet - problem free and ontime"
Cons: "The opening time of the check-in counter could have been provided in the booking information but that is a very minor thing - I arrived 3 hours before the flight but the check in didn't open until 2.5 hours before the flight which if I knew - then i could sleep in an extra 30 mins :-)"
Pros: "Budget airline comfort"
Cons: "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"
Cons: "Get what u pay for but all on time and efficient"
Pros: "Courteous crew. Helpful at check in."
Cons: "No Entertainment. Luggage limits. No food. Selling items during flight."
Pros: "Crew super helpful and plane left on time, arrived a little early"
Cons: "The boarding process where we are herded into a tiny pen for 20 mins or so, w almost no seating, is not pleasant"
Pros: "Didn't need to worry about my bag being larger than a handbag"
Cons: "Why is it always my flight that's delayed????"
Pros: "Hard to understand some of the crew announcements due to speaking way too fast"
Pros: "Easy flight time and Luton airport is small and manageable"
Cons: "Cleaner plane"
Pros: "Our outward journey was quick from parking our car through to departure lounge via bag drop and security all within 17 mins. And our return journey was just as good, from landing through security, collecting luggage to leaving the car park all within 30 mins."
Cons: "Self Service Bag Drop at Luton Airport was really quick. Security was exceptionally quiet and very quick."
Pros: "The crew was good, the fly was hot the air conditioning not cooling."
Cons: "The time of departure"
Cons: "Bare bones is one thing.. standing in line forever after 1 hour delay then changing gates, then lining up again to stand in a non moving line.. too much"
Pros: "The seats are extremely crowded"
Cons: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pros: "The crew was very nice but somewhat disinterested. Perhaps because their average age was 14?"
Cons: "The whole luggage thing is a nightmare! Ive never gotten SO many pre-flight messages! I kept paying MORE Euros, for an already overpriced flight.....and never was really sure what I was paying for??? And STILL had to smash one piece of luggage into the other??? I think ill do easy jet next time!"
Pros: "Crew were amazing. All brilliant. Captain was super super cool too."
Cons: "Free snacks."
Cons: "La aeromoza , poco educada. Las del boarding me cobraron una maleta cuando en el check in nunca me avisaron, ni dieron la opción, de hecho a cada pregunta nuestra tuvieron que acudir a la encargada, todos principiantes, y eso significó que yo tuviese que pagar 20 euros por una cartera de mano."
Cons: "Airport was too far and the facilities are shite. The waiting for embark is way too long and no one informs you about anything."
Pros: "But crew are very kind"
Cons: "There's no information to delay. Just waited It was so bored to wait Terrible ~"
Pros: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Cons: "I’m fed up with that bloody music when they land."
Cons: "Delayed as usual .. badly managed and only took as the holiday we organised only picked up from that airport. Deeply un necessary"