Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The Virgin seats in business are quite narrow and also don’t recline enough in a seated position. When you make them into a bed, it is quite hard, despite the thin cover and cannot be adjusted at all, in comparison to business seats in other airlines. Virgin need to upgrade the quality of their seats. The food on this flight, I had an AVML was not good, normally though I have found the food to be good. Other than that, the staff were very attentive and pleasant during this long 14 hour flight.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay."
Cons: "Plane was delayed for 3 hrs. That's a bummer."
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
I really liked on each screen you can pick -sleeping don't wake me up -sleeping, wake me up for food
They charge me extra for my luggage,althogh was paid...
flight crew were excellent. Check in desk lady was rude Flight had no movies available due to software malfunction
Everything went very smoothly. Only issue, my movie screen was difficult to use. Unresponsive to touch commands. The crew was EXCELLENT 👍 Very helpful and accommodating. Upon arrival in London, the process was seemless. Highly recommend!
Flight was delay so thats why I missed my connection flight in Frankurt and I have to wait another 4 hours It was terrible
Cons: "Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane."
Pros: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Cons: "Everything was pleasant....I wouldn’t change anything."
Cons: "Leg room was terrible in economy and food was poor from the USA"
Pros: "Yes super crew and super seat. ( next to empty seat) Nice new plane"
Cons: "This one couldn’t have been better. Plenty of food snacks and drinks"
Pros: "Friendly crew, tried their best to accommodate"
Cons: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
Cons: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Pros: "nothing"
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Pros: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Cons: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Cons: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Pros: "New plane, good food choices."
Cons: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Pros: "Nice crew."
Cons: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
Pros: "Good food."
Cons: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Pros: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Cons: "Seats a little tight."
Pros: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Have more options for food so folks can select what to eat. Entertainment was not great. I think that's one area they can greatly improve one. Update the movies and choices for entertainment. The crew was professional and very responsive and offered great service. Good job
Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"
Pros: "The crew was great."
Cons: "The seats are very close together and uncomfortable. The quality on the screen was poor."
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Cons: "They could have offer tea or coffee for the breakfast"
Pros: "Boarding was quick and the food was quick, efficient and goo."
Cons: "Place the correct boarding time on the boarding pass. It would be nice to have more accuracy about boarding."
Cons: "Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow."
Pros: "The crew, the seats, the food, the overall experiencience were amazing"
Cons: "Better headphones"
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "Nothing to say"
Cons: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Crew only came by once to offer a beverage. Nothing to go with it. No pretzels or biscuits as in the past. Surprising. Easy to connect to in flight entertainment but no way to charge device on board
Crew was helpful. Food was ok and boarding was ontime
Flight was delayed for mechanic difficulties. Then flight was cancelled. Rerouted with Air France. No vouchers for food - 9 hour difference. No communication. Ticket was reserved, but not assigned. After going through the Air France line, redirected to another booth to get an actual ticket. 10 hour layover in Paris!!! Had to buy lunch, dinner, snacks, hotel overnight, Uber drivers and no word from Air Cañada… after 1.5 hours of waiting on the phone for “customer service” told to fill out a complaint on line. Will never book with Air Cañada. Also, the airport hub was the most overpriced, limited restaurants available. $15 for a glass of wine and the give you a $2 service charge!!!
Over hour wait to check in luggage. Then are flight got canceled. Put us on another later flight. Lost our luggage when we got to our final destination.
The plane was overstaffed With unhappy personnel. they did not have very much on the menu one sandwich and a cheese tray not impressive. being handicapped I was supposed to have a wheelchair meet me in the Toronto airport. When I arrived the flight stuff on the ground refused to take me to customs until all of the passengers left the plane. having to walk the long distance with COPD is terrible because of lazy employees working for Air Canada. I want to be thinking twice before taking Air Canada rogue
No Air Canada rep at the ticketing desk. Spoke with United (assumed partner) and they directed me to wait in the Air Canada line. I was 2 hours early for this flight since it was international. No one ever showed at the Air Canada desk so I spoke with United again and they said that Air Canada transferred the plane to them (truth?) and pulled up my ticket. The ticket was denied due to a carry-on limitation (is this real?). United cancel the flights and started to rebook but they said they had no authority to rebook since it was with Air Canada. After 3 hours of being on hold and speaking with multiple people at Air Canada they informed me that the United canceled my whole trip and marked it as a no show (again, 2 hours early). They refused to rebook or refund.
The flight attendant didn’t wake me up when I fell asleep. I liked that.
Pros: "lots of leg room and entertainment program has lots more choices to choose."
Pros: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Cons: "See above."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."