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Pros: comfort plus really makes a difference

Cons: include at least 1 checked back with comfort plus or some kind of discount.

Pros: The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can.

Cons: On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???

Pros: The flight was 90 minutes late

Cons: On time performance

Pros: Nice short flight, crew was nice.

Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Pros: Everything

Cons: The best

Cons: 10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa.

Pros: Lufthansa is always incredible.

Pros: Punctuality

Cons: The food, leg space, the drink, and more hospitality, specially towards the aged people like us.

Pros: crew was good but seat was too narrow, and there are too many little kids near us.

Cons: do limit the number of passengers with little children and don't put senior citizens near them.

Cons: A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound.

Pros: Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines.

Cons: Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC.

Pros: Not much really. Check-in was helpful

Cons: Very poor seating and food. No amenities in “business”. Disembarked by bus. Baggage delays. And, awful everything single use plastic and useless packaging. Such a waste and not all what one would expect from a Nordic company, even on a low cost. Same can be achieved with environmental friendly ways. Shame shame shame.

Pros: They were friendly and excellent plane

Pros: Price

Cons: Their baggage policy is sneaky

Cons: It would be nice if they would serve free food like every other flying company

Pros: Good food and service

Cons: More space in the seats and be able to pick up seats during checking in

Cons: They broke my guitar

Pros: crew were good, food was ok in premium economy.

Cons: being in club class or first class

Cons: I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually.

Pros: Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

Cons: I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

Cons: waited in long lines to board for no reason

Cons: Be careful when booking as without paying extra for a food package (which I didn't know about through any communication with Kayak or Norwegian airlines) you won't even get water. The crew didn't even make eye contact to those of us without the food package.

Pros: Not much

Cons: The flight could have been flown by the airline awe booked not by another airline from another country

Pros: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.

Cons: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !

Pros: Seats very comfortable; real feather pillow! Everything was on time.

Cons: Breakfast consisted only of sweet items -- I didn't touch it.

Pros: Water provided.

Cons: My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time

Pros: Crew was very nice and responsive.

Cons: The flight was so hot. No personal air controls. Economy was horribly small.

Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi

Cons: Get your crew arrive on time to their flights. Kobi

Pros: The crew was very nice. Food was pretty good.

Cons: For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers

Pros: crew were good, food was ok in premium economy.

Cons: being in club class or first class

Pros: Room to stretch out during flights

Pros: N/a.

Cons: Cancelled after 4hours of waiting in the plane. Only one representative of the firm was outside and he lacked information. There was one hotline for all 300++ passengers to call, so of course everyone was on hold, yet this was the only possible means by which to get a flight transfer, because refunds, we were told, were not possible. Yet the next possible flight was (1) almost 24hours later, and nobody would tell us whether we would be reimbursed for an extra night's stay in accommodation and travel costs back into London , and (2) sold out within a few hours, so half the stranded passengers would have to get an even later flight, on Norwegian.

Pros: Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.

Cons: Free snack/soda

Cons: the boarding was slow

Pros: WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward.

Pros: Not much really. Check-in was helpful

Cons: Very poor seating and food. No amenities in “business”. Disembarked by bus. Baggage delays. And, awful everything single use plastic and useless packaging. Such a waste and not all what one would expect from a Nordic company, even on a low cost. Same can be achieved with environmental friendly ways. Shame shame shame.

Cons: Friendliness of the staff. Plane is outdated and small. It flies. But I felt unsafe and claustrophobic

Pros: The crew was very attentive. The food was good. The pilot did not speed.

Cons: Online check-in availability in Newark. We were in line for 2+ hours.

Cons: After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water.

Cons: All is perfect

Pros: yes

Cons: food

Cons: Flying on schedule

Pros: Ok

Cons: Flight was late

Cons: Terribly uncomfortable seat.

Pros: Water provided.

Cons: My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time

Cons: The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic.

Pros: No comments

Cons: Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight.

Cons: Wonderful

Cons: Delayed 4 hours

Cons: It was hot

Pros: Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.

Cons: Free snack/soda

Pros: The seat Reclined back.

Cons: No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..

Cons: Kiwi.com said in ALL their communications that the weight limit for carry on luggage was 7 kilograms, even though Norwegian air's website said the limit was a much more reasonable (but still skimpy) 10 kilograms. When we got to the airport, they confirmed it was 10 kg.

Pros: Upgraded to premium for very reasonable price.

Pros: plane

Cons: baggage delivery

Pros: Friendly and efficient crew. On time.

Cons: Boarding and in-flight food.

Pros: Yes

Pros: the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard.

Cons: long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio.