Pros: "I loved everything abt this experience...from the check in, my one luggage at no charge, the seats were absolutely comfortable and for some reason they felt bigger than any other airline. The crew was professional and friendly...the plain was on time and I believe it arrived about an hr before scheduled."
Cons: "Not one thing...everything was perfect! Will never go on any other airline. Thank you!"
Cons: "Es un viaje corto donde solo ofrecen un café o un refresco"
Cons: "I think they can start to offer things to buy and beverages"
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Pros: "A tiny bit more room than a 737 on the airbus."
Cons: "A bit of delay taking off, only 20 minutes or so, not the fault of the airline."
Pros: "The flight was incredible. Each seat had its own gaming controller/tv remote which made the flight literally fly by while I played Pac man."
Pros: "The overall experience was good. The flight crew were nice people. The food was surprisingly good - pork and rice with plantains. The flight attendants were a bit slower than my previous flight experience (2 hours prior) with serving food and beverages though."
Cons: "The tv never worked on row 35 efg. After the flight attendant refreshed the system 3 times, it still didn't work. Also, I heard the guy in front had auxillary issue too so he ended up playing games on his phone over finishing a movie he was watching. The flight attendant did offer to allow my friends and I switch seats to a seat where the tv worked (hence 3 stars, or else i would have rate a 1). We decided to stay at our seat and just enjoy the ride."
Cons: "Un vuelo donde lo bajan a hacer 2 veces migración , aviones incomodos y pésimo servicio abordo"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
We felt the 787 was more comfortable than the A350 though the seat quality was poorer due to many seats are not reclining as designed - a little worn due to age.
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Pros: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Cons: "The crew should have been there with the passengers"
Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Friendly flight attendants"
Cons: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Cons: "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "nice crew for sure!"
Cons: "not to charge the extra cost for the checking bags!"
Pros: "Helpful crews"
Cons: "self-serve bag drop to speed up the bag drop process"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Cons: "Better aircraft and personnel should smile and be more friendly"
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Cons: "Flight attendants rude and lack of cleaning in the toilets."
They did not explain at a right time for the almost 1.5 hour’s delay after landing. And I think food should be served to every passenger for 9 hours flight, not optional.
Pros: "Food was very good and crew was very friendly"
Cons: "Seats were very small... very uncomfortable travel 10hs in a tight seat!"
Cons: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"
Pros: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Cons: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Cons: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Pros: "El avión estaba ok"
Cons: "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"