Pros: "Friendly crew"
Cons: "Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us."
Pros: "not a lot of wait time"
Cons: "the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt."
Cons: "Es un viaje corto donde solo ofrecen un café o un refresco"
Pros: "The crew was amazing and everyone moves efficiently to get the plane off the ground."
Cons: "The food of course. Being a strength and conditioning coach that promotes healthy eating. I would prefer healthier food to consume while taking a long flight."
Pros: "Whole flight experience"
Cons: "Nothing"
Cons: "I think they can start to offer things to buy and beverages"
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Pros: "Confortable flght"
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "It’s a short flight so no food or drinks"
Cons: "Avianca always delayed"
Pros: "Great customer service, helping me with a carry on bag that the first personnel missed as been too big"
Cons: "No información giving in the carry on bag as one of workers saw my bag did not say anything that was too big and almost missed my flight."
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Pros: "It was not crowed"
Cons: "No veggetarian options"
Pros: "A tiny bit more room than a 737 on the airbus."
Cons: "A bit of delay taking off, only 20 minutes or so, not the fault of the airline."
Pros: "Comfort and service"
Pros: "The way they are with the passengers"
Pros: "The flight was incredible. Each seat had its own gaming controller/tv remote which made the flight literally fly by while I played Pac man."
Pros: "Nothing"
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Pros: "Everything ok just, 53 min delayed"
Cons: "53 min delayed"
Cons: "Flight with delay around 30 minutes"
Cons: "Added an extra stop to my trip."
Cons: "Is the Worst; i wait almost Four hours to take the flight from madrid!!! I lost the flight to valencia an the company give me another flight at 10:50 pm im going to arrive un valencia 12 am!!!! Im angry"
Cons: "We would have given 5 stars in the Comfort category but there were 2 kids behind us that spent the entire flight kicking, screaming and crying but we both know (My mother and I) that has nothing to do with the airline company Avianca."
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Pros: "fine"
Cons: "no issues. all fine."
Pros: "All, except the entertainment. It's wasn’t nothing to watch"
Cons: "The entertainment. Poor."
Cons: "This airline is awful. Their customer service is nonexistent. I will not fly them again."
Cons: "The flight was overbooked and I nearly didn't get a seat even though I paid a large amount for the ticket months in advance."
Pros: "Todo muy bien organizado y confortable. Personal amable y atento."
Cons: "5+ hours in the airport. They only had 2 people in the counter."
Pros: "The seat was comfort and good food. Everything was smooth"
Cons: "N/A"
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Cons: "It was delayed for almost a whole hour"
Pros: "Among the three flights, this was the best one! Thank you!"
Cons: "Nothing"
Pros: "On time, kind personnel"
Pros: "On time filght"
Cons: "The TV/entertainment module did not work."
Pros: "that we landed safely"
Cons: "plane take off was delayed flight 670 and employees on ground were un-organized and over booked"
Pros: "Their timing was good. Not much at all besides that. The crew was just pissed off for no reason."
Cons: "No comfort, the comfort was terrible. Only 1 option of food - with no ingredient allergy warning. The entertainment was glitchy."
Pros: "El servicio ptestado por el personal que trabaja en el avión."
Cons: "La sala de salida para Santo Domingo en el Aeropuerto El Dorado de Bogotá."
Pros: "The flight departured and arrived on time"
Cons: "The food could be better."
Cons: "I have extra charge fee on my debit card. Yesterday I spoke with Avianca for 1 1/2 hour trying to fix it.... Let's see if they will do it."
Pros: "Fast boarding, left on time"
Cons: "Hard seats, not enough cushion, flavorless food."
Pros: "SUPER IMPRESS!!! Costumer service was awesome flight amenities were great"
Pros: "Flight on time."
Cons: "Seats on A319 are getting old fast."
Pros: "The attention given by the crew."
Cons: "none"