Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"
Cons: "Bag arrival time. It took almost an hour for the bags to arrive.?"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay"
Cons: "Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba"
Cons: "Customer service wasn’t good. Didn’t try to help but instead behaved like didn’t matter to them. Delayed!"
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Cons: "They flight wasnt operated by avianca. The planes the service the food horrible."
Even though we had an airline approved car seat they insisted it was too large to fit in the plane. This same car seat has traveled to 18 different countries on at least 12 different airlines, including our initial flight on the smaller of the two aircraft used for our round trip travel. When we attempted to push the issue we were told to either check the seat or we could just stay in Helsinki (our layover location). The reasoning was because the flight was full, even though we occupied all 3 seats on our side of the plane/row. The the flight attendant then had the nerve to come back and make a smart comment about how the 2 year old was just as safe sitting in his seat alone (complete BS, because anyone who has ever tried to get a 2 yr old to sit still without a seat for 2+ hrs knows it is not going to happen).
Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Cons: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Cons: "elayed, bad and rood personal, bad food. I am last time use Finnair."
Pros: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Cons: "I waited over 45 minutes for my luggage at baggage claim."
Cons: "Same as above. Seats very narrow. But enough leg room"
Pros: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Cons: "Just long flight in general."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Pros: "it was just okay. nothing spectacular."
Cons: "my luggage was misplaced and I didnt have it for 3 days."
Cons: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Pros: "Boarding was fast."
Cons: "Not even a complimentary cup of coffee or tea, just tap water."
Pros: "Not much"
Cons: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Pros: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Pros: "Everything was dealt-with efficiently. Very friendly staff. I didn’t want to have to make that journey but it was as comfortable as it could be."
Cons: "Nothing could have been better."
The boarding process was horrible. As a business class passenger I had to stay the long line after the gate doors because the was no special priority boarding. After the full of people bus stop near the plain nobody from the stuff was organize passengers on the ground before the plane. All passengers from economy class were using the first ramp and passing business class to rich their seats in economy class. But at the same time the second ramp to economy class seats was absolutely free. Bed selection of vine. At the beginning of dinner Cava was finished. The food was very simple for business class and not tasty. It is impossible to serve grilled beef in bouillon instead of creamy souse. Instead of espresso I got filtered coffee from the pot. Second meal during 12,5 hours flight as a small piece of tortilla is too small.
Pros: "The crew was extremely kind and selection of food/drinks was excellent."
Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Cons: "Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude"
Pros: "The plane was nice."
Cons: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Pros: "The food is very good in 1st class."
Cons: "Even though 1 of the 3 stewards was really excellent at everything (foremost his impecable attitude towards passengers), nothing is really standing out anymore in IBERIA 1st class. It used to be extremely good, but now everything is banal. No attention to detail or pleasantness. The one thing that really concerns me is that Spanish stewards, more the women than the men, are becoming more rude than before. I understand that some passengers must be a hassle from time to time, but this is their one and only job, so a nice attitude is of the utmost importance."
Cons: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."
Cons: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
Cons: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Cons: "Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it"
Pros: "Open seat right next to me"
Cons: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Pros: "Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in"
Cons: "If I had flown on Iberia"
Pros: "Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently."
Cons: "There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board."
Pros: "All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez"
Pros: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Cons: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Pros: "I liked everything. I enjoyed my flight very much. We even arrived before time."
Cons: "No dislikes on my flight"
Pros: "From the checking to the security check point to the new plains, spacious bathroom, outstanding service in the air. It was nice to travel comfortable with space between seats and for the first time I ate my food in an airplane!"
Cons: "I can't think of anything.."
Pros: "Overall was good. Seats, tv. The captains were perfect and the landings awesome. Thank you for that."
Cons: "Some of the crew lacks interpersonal relations and after some time they stoped their rounds. The flight office said there are 3 meals and we have been served barely 2. One hot meal and one piece of brad after. They gave others snacks but didnt offered to all the same."
Pros: "excellent crew and support staff, very helpful. last minute ticket price was exceptional. Food was actually better than the major carriers."
Cons: "personal video was the only thing that wasn't up to par in comparison to the bigger airlines. But what I paid for the ticket, I'm not going to complain."