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24 May — 31 May1
1 adult
0 bags
Tue 24/5
Tue 31/5

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Best time to beat the crowds (6% less expensive on average)
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When to book flights to Shenzhen

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Top tips for finding cheap flights to Shenzhen

  • Looking for cheap airfare to Shenzhen? 25% of our users found tickets to Shenzhen for the following prices or less: Cheap flights to Shenzhen from Manchester £454 one-way - £482 round-trip, from Birmingham £2,320 one-way - £1,440 round-trip, from London £1,081 one-way - £2,305 round-trip
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  • High season is considered to be July, August and September. The cheapest month to fly from United Kingdom is March.
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Top 3 airlines flying to Shenzhen

Scores according to KAYAK customer reviews
China AirlinesOverall score based on 3710 reviews
Airline reviews
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Read more about China Airlines
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Pros: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Cons: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
Pros: "Good service food was okay for a short trip"
Cons: "No comments"
Pros: "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
Cons: "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
Pros: "The seat supper comfort and landing very smooth"
Pros: "Sitting in the emergency row."
Cons: "More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies."
Cons: "Good news they have a MENU for the people"
Pros: "China Airlines have always been consistent in food and service. Consistency is good but the quality is not kept up as well."
Cons: "The quality of food. Maybe the food is okay, the heating up of them tends to be over done."
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Pros: "The crew were good"
Cons: "Food is not good"
Pros: "The airplane was new and clean."
Cons: "Flight was delay"
Pros: "Service was efficient and responsive ."
Cons: "Food was good"
Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Pros: "Professional good food toilet clean"
Cons: "Professional good food toilet clean"
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Pros: "Great food"
Cons: "Need more leg room"
Pros: "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
Cons: "I tried a lot of times to check in online but I was never successful."
Pros: "The service was friendly"
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "The crew was very friendly and service was great on all China airlines."
Cons: "On this particular plane it was very uncomfortable. It was extremely noisy (the plane not people) and the exhaust was so strong it made me feel so sick, nauseous and from what I can tell others felt the same. This was the only plane that was like this of the four planes I took on this trip. The rest were excellent overall. Thank you."
Pros: "On time arrival; good in-flight service. Plenty of entertainment options."
Pros: "Like the checking in crew"
Pros: "Quick boarding, friendly staff and clean plane. I don’t mind paying the extra bit for the added comfort you get versus the other budget airlines that do OKA to TPE"
Pros: "Good price."
Cons: "Late 90 minutes fly. The service is not good."
Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"
Pros: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Cons: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Pros: "Loved the movie selection"
Cons: "Not too many vegan options"
Pros: "The hand towels were a nice touch."
Cons: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Pros: "No screaming kids"
Cons: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Pros: "Crew are courteous and efficient and food was good"
Cons: "Check isn't organized at all"
Cons: "Food was not that great. I expected more in premium ecconomy"
Cons: "The layover was more than 10 hours and NO hotel was provided."
Pros: "Professional staff"
Pros: "Efficient, affordable"
Cons: "Food not the best but it's okay"
Pros: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "The comfortability of the ride was great. Seats were comfortable, easy to sleep in."
Cons: "The flight was delayed. The headphones weren't comfortable at all and the movies weren't easy to hear at all."
Pros: "Friendly staff with fast pace. They can serve food within the 2 hour flight. We flew from Taipei to Hong Kong and did not expect a meal."
Cons: "China Airline changed the flight schedule and delayed 1 hour departure time. :-("
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Pros: "F"
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Pros: "- Very helpful flight attendants - Surprisingly decent airline food"
Cons: "N/A"
Pros: "Entertainment"
Cons: "Food"
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Pros: "One of the beat flying experiences ever. China Airlines does cust at a high level"
Cons: "Nothing to report bad"
Pros: "I liked most of the crew. They were courteous and attentive. They were also very helpful in getting passengers situated and seated. I also like that when I had an issue with a crew member a manager and her boss both came to talk to me about what happened and offered apologies. They handled the situation with respect and class."
Cons: "There were two things I didn't like. First was that my on board entertainment set top was not working and I had to change seats. Once in a new seat though I was good and comfortable until a crew member had issues with my placement in an empty row that he wanted to use later in the flight to take a nap. What he did next was not nice, lacked communication and almost ruined the long flight for me. If it wasn't for the rest of the crew being great and his managers apologizing and listening to the full complaint I would probably have decided never to take China airlines again. Will I fly China airlines again? Yes, I will."
Pros: "I liked that I eventually arrived to my destination and was able to go home."
Cons: "Was not notified that my flight was cancelled. Remained on hold for over 2 hours as I had to beg and plead with China Airlines to find and place me on another flight that was not days after my original arrival date. Did not get any form of an apology or upgrade for the stress and inconvenience caused by the last minute cancellation. Taipei to LAX: had to wait in line to check in for 1.5 hours, as there were only 3 China Airline people working the check in desks, I have posted a video on instagram of the massive line that I stood in."
Cons: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Pros: "The food was excellent for airline food. The crew were very nice."
Cons: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
Pros: "I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks"
Cons: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Pros: "Few passengers, so plenty of space to relax."
Pros: "I like the part that the check in personnel and flight attendants were courteous and helpful."
Cons: "That I cannot check in online and the seats are prearranged by the airline. I wont be using the agency that book my travels. CSair was hard to contact to confirm the flight."
Pros: "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
Cons: "Food choices wasn’t the best."
Pros: "It got me to my destination"
Cons: "Plane wasn't clean. Recliner button didn't work / didn't exist."
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "Everything very average"
Cons: "If you ever need customer service, they are the worst in the business"
Pros: "Stewardess and stewards work"
Cons: "My seat"
Pros: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
Pros: "Liked the crew members, really sweet and respectful."
Cons: "No entertainment options (shared for two rows and is a small screen)"
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "First off, I don't know any Chinese except thank you, so I was a little uneasy about flying domestic. But China Southern is really solid for anyone with common flight/airport sense. Important messages are all in Chinese as well as English. Crew members know enough English to help you out with basic things when needed. Got food with both my flights over 2 hours. More spacious seating than airlines in America. 5/5 experience"
Cons: "Had to take one long (15 minute?)squished shuttle from gate to plane in Beijing. But for that to be the worst thing that happened is pretty great."
Cons: "Food"
Pros: "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
Cons: "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
Cons: "The food is great in business class, great service, really enjoyed it"
Pros: "Service was good"
Cons: "Food wasn’t great but not bad"
Pros: "Nothing."
Cons: "You left me stranded in Bali and wouldn’t rebook me. You wouldn’t give me a full refund. You made me purchase an entirely new flight with a different airline. I spent FIVE hours on hold waiting to speak with a representative. I will advise anyone I know to never fly China Airlines"
Pros: "I let the crew know that I was a Vegetarian, so they were more than helpful in providing me with options."
Pros: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
Cons: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
Pros: "The sit was good tight but good"
Cons: "I liked it nothing wrong"
Pros: "Friendly crew."
Cons: "Food was mediocre."
Pros: "Pleasant crew On time service Good price to value ratio"
Cons: "Cannot check in online or even select a seat The IFR on my seat was not wokring"
Pros: "I will like to travel anytime with your traveling agency"
Cons: "I like everything about your company"
Pros: "Good price"
Cons: "The airline doesn’t have their airplanes right by the gate. The airplane was 25 minuets bus ride away!!! Every one waited in the rain for the bus to be full, then the bus drove off to some obscure locations- most of the riders are chinese, but I did hear someone said in English:”are we going to another airport?”... I was pretty close to the driver, and saw he didn’t slowdown for another vehicle coming through... sure enough, he slammed on the breaks really hard, the whole bus was full of standing passengers and everyone fell on top of each other... I hand held some artwork and of course it got smashed... finally we got to the airplane, everyone got off, hundreds of people were in the rain, rushing to get on the stairs up to the airplane gate, but there was only one gate and could only take one person at a time... it was a mad scene, with hundreds of people rushing, pushing, struggling in the rain and strong wind... it was close to midnight. I injured my foot on that day, my hands were full holding the carry on, artwork, I moved quite slowly... at the beginning I was hoping someone can help me to bring on my stuff because of my injury, but in a mad scenario like that, it looked pretty scary, the flight screw were busy trying to get people going in the gate... forget that... sigh, that was the most dramatic in the entire trip."
Pros: "Take off, landing, food"
Cons: "Can't use cellphone"
Pros: "No problems is a good thing."
Cons: "Seats."
Pros: "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
Cons: "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
Pros: "It was on time even thought there was a storm."
Cons: "Ok I really don't understand this. I'm from Guangzhou and CAN is home airport and China Southern Airline is pretty much my hometown airline. So basically CAN is their hub and they should have certain privileges at CAN. But every time I went to CAN to take a China Southern airline I had to take a shuttle to board the flight. Even for a huge flight like 787 you still have to take the shuttle to board. Can't they request a gate for big air crafts like this? And then the food is really bad. If you don't have to land in CAN, I would consider flying to HKG instead with Cathay Pacific."
Pros: "They got me to my destination safely."
Cons: "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
Cons: "3 hour delay"
Pros: "The price for an excellent service. Clean comfortable plane Easy connections"
Cons: "Nothing to not like"
Pros: "The price for an excellent service. Clean comfortable plane Easy connections"
Cons: "Nothing to not like"
Pros: "On time boarding & fast arrival at Guangzhou Baiyun Airport. And very good service rendered by the Airplane Crew."
Cons: "The Seafood Rice served to us was not bad but not outstanding. It is just acceptable"
Pros: "Value was excellent for this flight."
Cons: "The crew meant well, but their service seemed perfunctory and sometimes edging on rude. One crew member was getting frustrated because no-one could understand her English."
Pros: "Cheap Price, but not worth the downside. Crew was helpful but mostly on break."
Cons: "Extremely uncomfortable seats, Impossible to navigate website, Absolute prohibition of turning on cellphone during flight."
Cons: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
Pros: "Plane was nice and new."
Cons: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Pros: "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
Pros: "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
Pros: "The entertainment was good. The movies were new and fun."
Cons: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
Pros: "On time and great service!"
Cons: "meal was just OK"
Pros: "I had an entire row to myself, which was so nice. I enjoyed being able to stretch out and not having to be cramped."
Pros: "Was prepared for the worst and was actually a good airline."
Cons: "Had to turn off electronic devices an hour before we landed."
Pros: "The price of flight was a good deal."
Cons: "It was our first time flying with China Southern, however the returning flight from Ghangzhou to Vancouver was extremely delayed which caused us to miss our connecting flights. Which has further domino effect that caused us to have to collect our baggage and go through Canada Custom, and have to go on the next day flight. The unfortunate part was that the next day flight wasn't a direct flight back to Portland like the one we missed due, but we had to go through a Seattle connection. Overall it was a miserable experience via Canada connection."
Pros: "Very nice plane, crew was fantastic."
Cons: "The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight"
Cons: "The crew was extremely unhelpful. More so than any airline crew I have ever experienced."
Pros: "Very impressive aircraft. Efficient crew."
Cons: "Flight was delayed."
Pros: "Ok"
Cons: "Customer service and organization could improve."
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Cons: "They couldn’t find my reservation. I almost missed my flight."
Pros: "We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in."
Cons: "Very unorganized and dirty inside cabin"
Pros: "Price and crew were great"
Cons: "Boarding process, choice of movies, leg room"
Pros: "Great crew, nice amenities."
Cons: "No vegetarian options, so bring your own snacks. They'll try to accommodate you, though."
Pros: "Good food and entertainment. Fast boarding."
Cons: "Seats were too close together. I am not a large person and I was uncomfortable. The window seat was too close to the side of the plane. Lost a bit of space. Staff not as friendly as first flight, but not rude."
Pros: "Clean, comfortable and ahead ov time"
Cons: "Nothing"
Pros: "good boarding good crew good seat in business class left on time and arrived on time"
Cons: "food was mediocre"
Pros: "Everything"
Cons: "Food."
Pros: "Service transport from the lounge to The aircraft"
Cons: "The line at the counter getting the boarding pass and the long walk and not clear directions at the transfer are. The worst feeling in the hole trip"
Pros: "only about 20 people on economy in our section"
Pros: "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
Cons: "None"
Pros: "the pleasantries"
Cons: "the unpleasantries"
Pros: "Comfortable seats; friendly flight attendants"
Pros: "the plane was new, fairly comfortable, crews could speak somewhat ok english"
Cons: "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
Pros: "The flight attendants were kind and very helpful. Best staff i have Experienced in all of my China Eastern Flights."
Cons: "The check-in staff was overwhelmed! It took an hour and a half to get checked in, and due to website error messages i was Unable to check in online. After China Eastern canceling my original flight and spending hours and multiple phone calls to correct it, i was Guaranteed an asle seat. Only to arrive to my seat and see that i was stuck in the middle section. To make matters ever worse I was sandwiched between 1 overweight man that was spilling into my seat and another man how packed proper hygiene. His ordor was so pungent i almost Vomited and had to keep my face covered the entire flight."
Cons: "Contacting China eastern airlines customer service was very painful. Accent differences being the major contributor for the cause. China eastern website was giving errors out most of the times while we tried to make seat reservations. Ultimately, the seats we reserved online were not given to us for both of our return flights. Special meals ordered was also not provided to us, stating that we were supposed to reconfirm the meals selection once again during check-in time, which I something we have never done in the past with any of the airlines; I did that for my last flight and bingo - I got the special meals for that flight alone. Anyone asking for special meal - please note this point; it doesn't harm to reconfirm though it sounds like an unnecessary step. Shanghai airport has very limited options for vegetarians. Kimchi noodles, Kimchi cake and Bibimbap were the only good options if you are a vegan. Landing was not good: As the flight had to wait for the runway allocation due to early arrival, flight was going in circles near the airport area, climbing up and down; vomiting sensation!!"
Pros: "Boarding was good, crew was friendly."
Cons: "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
Cons: "Wondering if I can as a n the right flight out of PVG - luckily yes..."
Pros: "None"
Cons: "Food, dirty bathroom, smells badly and more"
Cons: "It was a little loud satying mear gally seat even though I was in business seat especially when the flight attendants. For boarding, crew didn't make separate waiting line for business class passengers from economic class passengers. It made me wait in the economic class passenger waiting line , it made me wait longer than other airlines."
Pros: "Ground staff was most helpful when I accidentally missed the flight!"
Cons: "Quality of the food and entertainment on board were both appallingly poor!"
Pros: "Was fast and smoothly landed . Desert was awesome, but meal was strange."
Cons: "Food,"
Pros: "The food was very bad"
Cons: "8 hour delay, no updates. No schedules"
Pros: "We got snack and drink for a short flight with big smiles"
Cons: "N/a"
Pros: "Not much.."
Cons: "The food, poor selection of movies!"
Pros: "Good in flight service and movie selection. Flight attendants were very accommodating."
Cons: "The layover was 18 hours and there was a delay in my flight"
Pros: "The crew was good"
Cons: "Was cramped and on flight entertainment was not a wide selection"
Pros: "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
Cons: "Interface to entertainment could be less repetitive. easier to navigate. Preview trailers would help. All the ads are annoying to watch when you havent committed to the movie yet."
Pros: "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
Cons: "a supposed direct flight of 3.5 hrs, took 8 hours to finally arrive... we werent even notified that the plane wouldnt be taking off because of "bad weather" at the destination until being on the plane already for 3 hrs! then after another 2 hours finally took off and a medical emergency with one of the passengers occurs on board! what is more, everywhere else international this airline allows 2 bags each, EXCEPT to the Philippines...and only 20kg at that!! And the ticket price being among the higher ones, why? Learned must ALWAYS CHECK BAGGAGE POLICY before booking!"
Pros: "crew members are nice, cheap price"
Cons: "super long lay over in shanghai. there is basically nothing to do inside the shanghai airport. it was so boring, the food is not so good"
Pros: "Getting out of Shanghai, after having to pay for flights, we had already paid for"
Cons: "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
Cons: "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
Pros: "I'm grateful we didn't crash or anything. It's not as costly as other airlines, but we learned it's worth it to pay more..."
Cons: "Every flight was significantly delayed (we had two flights to the destination and two flights back home, all via China Eastern.) One was so delayed we barely made our connection, and our luggage didn't make the connection at all. So, we spent nearly 2 days on vacation without our belongings. The return flight was so delayed that we did miss our connection, and had to spend the night in Shanghai. China Eastern's staff in Shanghai handled it VERY poorly. They were rude, refused to give us instruction, and we spent hours in the airport trying to figure out which bus to take and where we were actually going. Their exact words to one distraught couple seeking help were "That's not our problem." Service in general was average to poor. Food was average. There are no adult drinks available even for purchase, and they would have been nice to enjoy given the other stresses they caused on our vacation. Our seats were often damaged in one way or another. I was attracted to this airline for the reasonable rates, but do yourself a favor and pay a little extra for a more tolerable experience."
Pros: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
Cons: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
Pros: "Nothing. It was cancelled."
Cons: "That it was cancelled."
Pros: "Flight attendants were very friendly and helpful."
Cons: "Minimal meal, no in-flight entertainment whatsoever."
Cons: "The flight left late. The crew was useless. The food was terrible."
Pros: "The crew did a good job."
Cons: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."
Cons: "Worst experience ever. I would never ever board China Eastern again. The people responsible from issuing boarding pass(from Kunming to Shanghai) at Kunming were so slow that I missed my flight. I had to literally argue to get a boarding pass in another alternate flight to Shanghai."
Cons: "It took more than two hours to get our luggage because there is a shortage of luggage handlers at Kunming Airport. As a result, we missed our connection to Chengdu because the Chinese Eastern ground staff decided to close the flight 45 minutes before departure and would not budge off that position even though we could have made the flight. We had to stay at the Kunming Airport Hotel which was dirty and smelled like stale smoke and does not represent the Kunming Airport well at all."
Cons: "Lost my bag and don't even get it back on the next day!"
COVID-19 information

Safety measures for airlines flying to Shenzhen

Airlines flying to Shenzhen have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Shenzhen

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Masks required on board, masks provided on flights to Shenzhen

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Middle seats unavailable to book on flights to Shenzhen

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Shenzhen

Flexible cancellations

Waiving of change fees. Search flexible flights to Shenzhen

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