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Apart from the delay, it was very good. Crew were great and the plane was great - looked like a newer one.

Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.

The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲

On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.

A good flight with friendly crew and check-in but disembarking was chaotic and badly managed

Flights were on time, boarding was straight forward. Very good attentive staf

Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.

There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient

All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!

The flight was okay, seats slightly more comfortable than Easy jet, but wouldn’t want to fly much more than 3.5 hours in those seats, hard and uncomfortable for further journeys. Boarding was okay, never eat or drink on Eco airlines, food not good and expensive for what you get. But it is what it is, and for the price one can not really complain.

Boarding on a heavy rain oitside new airport with bridges.

I thought it was good. There's not much you can do for a short flight for entertainment and the comfort was nice.

We had delayed flight (as usual for Dublin airport!!) for around an hour but the biggest surprise was the seats!! So tight with so tiny leg space. I could barely fit into it. Huge disappointment comparing with other airlines (even Ryanair). Complimentary water and crackers was nice touch but not be able to buy warm food like everywhere else is a joke. Also, on board prices are extortionate (even Ryanair is cheaper. Small can of coke is 4.5 euro!!)I remember times when it was actually lovely to fly with CA. I guess those times are long gone now.

Somewhere between ordering the ticket and the flight my checked bag was dropped and I had to pay more for a bag at the airport. I am very unhappy with your service.

It was great for a short flight - but due to turbulence no service, and there is no entertainment Appreciated leaving and arriving on time!

I was very dissapointed with a crew member who was acting very inpolite and talking down to one man who did not realize that he should not have brought his carry-on bag into the plane. She was making faces showing resent. It looked really bad.

The airline is ok there was a delay but I made home ok Serving water for local trip for international to Frankfurt it was cracker and water Since it was a short trip it was ok I would not recommend for long flight

Check in terminal not working and the bag fell back on me and tore the skin on my arm

Let us know the airport doesn’t open until 5 am.

Never made it on Thai plane due to all the other planes being late

There was a delay because they had to switch planes it wasn’t explained very well nor were there updates.

Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!

I’ve always flew with Ryan, but never again I’ll always fly with easyJet

There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.

Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience

Whole way through - far more professional and slick than I expected

Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.

The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.

It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!

Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.

You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.

Premium economy was not what was shown, no leg riser, seats were broken and do not recline more than economy, food, we couldn't eat it was so bad, no menu 1 item and it sucked.

Our original flight was cancelled. This was a slightly earlier flight. We were business class and it was very good. The staff were marvellous and very helpful. Pity our baggage didn't make it!

British Airways is very good... Taxiing after landing took 35 minutes, can't really blame the airline but the terrible infrastructure at JFK.

Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours

Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival

I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.

Flight OK but they only loaded half of the checked bags on. This they only told us on arrival

Far easier than I expected it to be. Checked in online & had our boarding passes emailed through. Straight through security & boarded on time. No issues.

The crew at Check-in was very helpful. It’s was appreciate.

It’s a budget airline. You get what you pay for. They insisted on getting us out of the gate and into our slot on time. They got us to the destination safely. Aircraft was clean and well maintained. What more could we want

Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found

The flight was delayed 5 hours and I'm and invalid,I wan a refund for this

4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.

To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.

What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum

The flight was cancelled just 4 hours before the take off...

No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.