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When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!

Non reclining seats on a 14 hour flight. Crew skipped drinks for my row at least twice.

The crew on the flight was great and the food was good. The flight was on time and in fact arrived earlier than scheduled. The boarding process however was not great. I had a business class ticket but I had to stand in line for about 20 minutes at the gate before I could board. The bottleneck is that at the gate they check the boarding pass and passport all over again and there is no separate lane for business class and there were only 1 agent. The aircraft is very old . The entertainment system is antiquated and the programming is sub par.

I did not expect from Tata group like this worst experience food is too worst

Things have improved still cleanliness of aircraft and maintenance of flights, still needs attention. Crew members have become more welcoming, which is indeed a welcomed change.

Chaotic/Crowded check in. Delayed departure from LHR, resulting in a very delayed Dinner service. Since takeover by the TATAs, Air-India has become Uber commercial and not in a good way, but more like Ryanair. Most seats are now sold and at too high prices (£24 add on for a single windows seat). The promised transformation into a better (clean), efficient and professional airline is nowhere in sight ☹️ Thanks

Horrible flight conditions. Entertainment system not working. Charging points not working.

It’s an overall good flight. Check in crew should be more professional, at least greeting/acknowledging the passenger instead of being on the phone while serving passengers.