The best airline to fly in India. Excellent services both on ground and in flight.
Really great service - staff were very respectful and helpful!
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Cons: "Everything"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "Nothing"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."
Pros: "The crew was helpful"
Cons: "The aircraft seemed old. The window shutters/dimmers didn’t work so there was no way to avoid the bright sunlight coming in my face. The entertainment touch screen was also not functioning properly."
Pros: "Overall we had wonderful experience. Good service, food good, good entertainment, courteous staff. I recommend this airline."
Cons: "Can't say anything."
Cons: "We missed the connecting flight. So they said we have to wait til tom. We booked another airline for 180 cad two of us. And they wouldn't refund that flight or flight we missed. They said they have to wait two hours before the flight in order to see if we have a spot. We said we can't wait there's room now. We had a hotel booked that cost me 350cad a night they were going to refund it. And we only had one full day to see the city before we flew out. So we were only their two nights. Worse service ever. They said since we didn't book directly through them we couldn't get a refund. I think this is worse service ever had since both airlines we booked form Kathmandu was through air india. I will never fly with them again. And I travel alot."
Cons: "Missed the connecting dlight as Toronto-London flight was delayed."
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Pros: "Nothing"
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "Crew was very polite and friendly. Food was tasty!"
Cons: "The aircraft needs a thorough cleanup."
Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Cons: "They were so insistent on charging me for being 1 kilo over. Was delayed 2 hours without any explanation, and took forever to check in."
Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."
Cons: "The boarding process. Needs to be managed properly."
Cons: "NO ENTERTAINMENT ON THE PLANE"
Cons: "Check in process was a nightmare. Waited over 1 hour. They only had one agent to deal with issues. Waite another hour on the tarmac. Boarding itself was unorganized and took another hour. Will never fly with them again"
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Pros: "The aircraft is beautiful. Enough leg room."
Pros: "Nothing"
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."
Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."
Pros: "food"
Cons: "no navigation service, no good hindi movies"
Pros: "When a reservation glitch meant our special diet meals were not available, the crew scrambled to find some alternative food for us."
Cons: "Even though the new Boeing 787 is supposed to provide an enhanced flying experience, the close seats and limited seat pitch made the flight as uncomfortable as other, older planes."
Pros: "Nothing"
Cons: "The lack of a knowledgeable support rep..."
Pros: "Everything!!! Food, entertainment, services comfortable seat"
Pros: "Free booze !!!"
Cons: "Not much entertainment"
Cons: "Spent more than 40 mintues to find a air india counter"
Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."
Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
Cons: "I doubt we'll fly Air India again if we have any alternative."
Cons: "We were delayed on the runway over 2 hours. Then I waited in customs for almost an hour to get my bag. Due to all the delays I missed another flight. $400 later I won't arrive at my final destination until tomorrow morning. Also the staff is extremely unfriendly & not helpful in any aspect. We were offered drinks prior to take off & not again except for meals (were we received a very small cup of water). the whole 8hour flight."
Pros: "Direct flights, Newark/London and back, at a rate that was not too high."
Cons: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Pros: "Get off the plane"
Cons: "They weren't able to fix the TV or offer me other seat."
Pros: "Cheap price I guess."
Cons: "Flight was delayed for 4 hours and we had to sit on the plane for half of that. Don't give out many refreshments during the trip. Entertainment is decent but not many options to choose from for television."
Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"
Pros: "Nothing"
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "Flight got cancelled after sitting in the plane for three hours. Nothing good to say."
Cons: "The complete and utter unprofessionalism and inexperience from airplane crew to ground staff. The flight got cancelled after we were sitting in the plane for three hours. We were told we can go to a hotel and wait for plane to be fixed by the next day or re-book. A majority of us wanted to get to NY that day so we wanted to re-book. When we get to the Air India desk there was one sweet old Indian lady working there, completely unaware of what is going on: that our flight got cancelled, that we sat in plane for three hours, that we wanted to re-book. It took hours and many arguments with various staff of Heathrow to get us re-booked to other flights. Our flight was scheduled at 12:30pm; I finally got re-booked at 5:00pm, and left Heathrow at 10pm! Longest day ever! I have flown across the world in less time than what it took me to fly from London to NY."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "Middle seat for the first time but next to some chill people"
Cons: "Little communication regarding 3 hr delay. Hindi spoken before English."
Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."