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Good to know - Cheap tickets to Varanasi

Low season

SeptemberBest time to beat the crowds (5% less expensive on average)

High season

DecemberMost popular time to fly (10% more expensive on average)

Average price (return flight)

£608(avg. price over the last 2 weeks)

Good deal (return flight)

£573or less

Good deal one-way

£291or less

When to book flights to Varanasi

Estimated return price
Average price per month

Top tips for finding cheap flights to Varanasi

  • Looking for cheap airfare to Varanasi? 25% of our users found tickets to Varanasi for the following prices or less: Cheap flights to Varanasi from London £291 one-way - £432 round-trip, from Edinburgh £617 round-trip
  • High season is considered to be January, November and December. The cheapest month to fly to Varanasi is September.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Varanasi flight deals.

FAQs - booking Varanasi flights

How far is Varanasi Airport from central Varanasi?

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Can I fly to Varanasi? Are there any travel restrictions when entering Varanasi?

Travelers with an Overseas Citizen of India (OCI) card or booklet are eligible to enter the country, as are their minor children and spouses, or students attending an Indian institution, if one of the parents is a national of India or OCI card holder.


Travelers may transit through India from a neighboring country if traveling via India to their country of residence.
Read more about travel restrictions for Varanasi

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Top 3 airlines flying to Varanasi

Scores according to KAYAK customer reviews

8.4
Vistara
Overall score based on 132 reviews
8.6
Boarding
8.5
Comfort
8.8
Crew
7.5
Entertainment
8.1
Food
Airline reviews

"Please add hot drink options - tea, coffee"

Pros: "Comfortable seats and service"

Cons: "Everything"

Cons: "Food could have been bit better."

Pros: "Yes"

Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"

Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Pros: "The crew was amazing, polite and efficient"

Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"

Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"

Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."

Pros: "Not at all"
Cons: "Everything"

Pros: "Very good crew"

Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Pros: "Nothing"
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Pros: "The air hostesses were very warm and friendly."

Pros: "Service was good"
Cons: "Flight was delay that was not good"

Pros: "everything went smoothly.. good service, good food"

Pros: "Was a very good experience. Staff was friendly and organized. Food was good."

Pros: "Free upgrade to first class for no apparent reason"

Pros: "The best airline in India... by far!"

Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."

Pros: "They had a check in/ luggage drop before the AirTran"
Cons: "Nothing"

Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Pros: "Boarding and crew were great."
Cons: "Food can be improved."

Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"

Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"

Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."

Pros: "The best airlines"

Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"

Cons: "It was good value for option With in flight catering"

Pros: "spaced out"
Cons: "there was no food alergy alternatives (Gluten Free)"

Pros: "This was my first flight in Polaris and I was very impressed. I had a window seat and the cabin is configured so that you do not have to climb over someone else to exit your seat. In some other business class cabins on other airlines this isn’t always the case. This reminded me of a BA first class cabin setup. Nice large TV screen and window locker to hold items you want to access during the flight and also a small locker with a water bottle, headphones etc. Food was good and there is an option of do not disturb that you can switch on from your seat. One passenger slept through this meal and the crew were able to reheat his meal. Final comment. I had a 70 minute layover between landing from Hamburg and leaving to the US. Heathrow is a big airport and on a previous flight with BA I have missed a connection with a 90 minute layover. However with United, it was very efficient. No time to visit the lounge but made it to the gate with approx 10 minutes to spare."

Pros: "Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus."
Cons: "There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight."

Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."

Pros: "On time"
Cons: "Food was poor"

Pros: "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."

Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"

Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."

Pros: "Generally flight was ok."
Cons: "Food was not too much. Probably men was hungry, for me it did not taste good."

Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."

Pros: "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
Cons: "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."

Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Pros: "Comfortable and efficient"
Cons: "No vegan food options left"

Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."

Cons: "Couldn't connect to the onboard entertainment system through my laptop."

Pros: "The seats on the 777 give a little more leg room than other airlines. They are attentive with the food, which isn't bad. The attendants were pleasant. Lots of choices for movies, tv, or relaxation screens on the small individual screens."
Cons: "They never offered earphones for the movies. Good thing I had some in my bag already. I also wish airlines would make small bags available for passengers to put their trash."

Pros: "Crew were good, flight not too noisy and was thankfully quite full but not complete."
Cons: "Poor food and food choices. Poor choices for in-flight movies and tv (was much better on the SFO -> Frankfurt leg)"

Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."

Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."

Pros: "all smooth"

Pros: "The journey was smooth"
Cons: "None"

Pros: "The flight went very smoothly from start to finish"

Pros: "Entertainment and the crew"

Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."

Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."

Pros: "bad movie choices"

Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."

Pros: "Friendly staff, happy to help"
Cons: "Was all good"

Pros: "Easy check in. Good flight. Good food."

Pros: "We were told that if we boarded quickly we might be able to leave early. That was motivating."
Cons: "In-flight service was a bit spotty. But crew was courteous and professional when it really mattered."

Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"

Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"

Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"

Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."

Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"

Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"

Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."

Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"

Pros: "New plane, friendly flight attendants, quick meal and drink service and we arrived a bit early. Nice job overall."

Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."

Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."

Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."

Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."

Pros: "The people at the gate were very friendly and helped ensure we made the plane although we were late because of a misunderstanding of the boarding times. The original itinerary was booked through Kayak for Lufthansa months ago. The flight was 10:25 and boarding time was 9:50 up until the night before the flight. The crew members made a remark while we boarded as if it was because we went to the duty free. It was not because of the duty free visit and would have liked to tell the flight attendant to keep that remark to herself or wait until she was in private with her coworkers. It's a matter of professionalism if she wasn't going to confront me personally."
Cons: "Plane was old. The overhead compartments kept opening upon takeoff and landing. Although passengers were able to close them, they would just open again. This posed a safety concern to the passengers near the compartments. (3 compartment doors that I know of opened). The TV screens were unsatisfactory for an international flight greater than 5 hours. The food was disgusting and competitor airlines offer a much better selection for international flights. Would not consider United for an international flight based on this experience despite price."

Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"

Pros: "At gate, staff generously gave me priority boarding because I'm pregnant."
Cons: "We couldn't access the inflight entertainment because we didn't have the United App and you can't download it once the flight has started (flight was operated by United)."

Pros: "The plane was almost empty so I took a 3 seat and layed down to sleep. There is not entertainment or reading material so there is nothing else to do. The crew was exceptional in all ways."
Cons: "There is not entertainment or reading material so there is nothing else to do. It would have been miserable if the flight was full."

Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."

Pros: "The flight was fine. Trouble is, it's not a Luthansa flight, it's a United Airlines flight. That's not clear when you book, and the reservation shows up with the confirmation number on the Luthansa site. We had to call them to find that the flight was actually United when we went to book the boarding pass. It didn't flag the flight as united...it would look up and find the reservation, then the web site would simply hang when we tried to print the boarding pass. That's poor customer service to say the least. I get that the Star Alliance and other partnerships are eroding brand, but this should have been listed as United."

Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"

Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"

Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"

Cons: "3 hours delay"

Pros: "Newish plane. Smooth flight. Fast flight arrived early flight time only 7hrs 50 mins. Good food."
Cons: "Toilet seats would not stay up so got dirty quickly. Water not given regularly had to ask for it. Lot of airlines give regularly"

Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."

Pros: "The crew was helpful"
Cons: "The aircraft seemed old. The window shutters/dimmers didn’t work so there was no way to avoid the bright sunlight coming in my face. The entertainment touch screen was also not functioning properly."

Cons: "Missed the connecting dlight as Toronto-London flight was delayed."

Cons: "My touchscreen was not working and many were having issues with movies not playing"

Pros: "Nothing"
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."

Pros: "Adequate legroom"

Pros: "Seats were comfy and stylish"
Cons: "Not much leg room, veg option was bland"

Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"

Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"

Cons: "They did not allow me to cancel the flight even though I was unable to fly."

Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."

Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."

Cons: "They were so insistent on charging me for being 1 kilo over. Was delayed 2 hours without any explanation, and took forever to check in."

Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."

Cons: "The crew service"

Cons: "The boarding process. Needs to be managed properly."

Cons: "NO ENTERTAINMENT ON THE PLANE"

Cons: "Check in process was a nightmare. Waited over 1 hour. They only had one agent to deal with issues. Waite another hour on the tarmac. Boarding itself was unorganized and took another hour. Will never fly with them again"

Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."

Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."

Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"

Pros: "The aircraft is beautiful. Enough leg room."

Pros: "Nothing"
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"

Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."

Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."

Pros: "no "pre-boarding" fees no "more leg room" fees no 'overhead baggage" fees passengers are served 2 meals on trans Atlantic flights , unlike Norwegian or WOW"
Cons: "couldn't recline my chair as it was broken"

Pros: "food"
Cons: "no navigation service, no good hindi movies"

Pros: "When a reservation glitch meant our special diet meals were not available, the crew scrambled to find some alternative food for us."
Cons: "Even though the new Boeing 787 is supposed to provide an enhanced flying experience, the close seats and limited seat pitch made the flight as uncomfortable as other, older planes."

Pros: "Best food on an airline I have had in a very long time."
Cons: "Movie selection weak as was music selection."

Pros: "Everything!!! Food, entertainment, services comfortable seat"

Pros: "Free booze !!!"
Cons: "Not much entertainment"

Cons: "Spent more than 40 mintues to find a air india counter"

Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."

Pros: "Screens were big"
Cons: "Food was average, the plane was old, there was a part of the drawers in the bathroom that didn't close all the way. You have to close the toilet to get it to flush which means you have to touch it."

Pros: "Nothing"
Cons: "Nothing"

Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"

Cons: "We were delayed on the runway over 2 hours. Then I waited in customs for almost an hour to get my bag. Due to all the delays I missed another flight. $400 later I won't arrive at my final destination until tomorrow morning. Also the staff is extremely unfriendly & not helpful in any aspect. We were offered drinks prior to take off & not again except for meals (were we received a very small cup of water). the whole 8hour flight."

Cons: "They weren't able to fix the TV or offer me other seat."

Pros: "Cheap price I guess."
Cons: "Flight was delayed for 4 hours and we had to sit on the plane for half of that. Don't give out many refreshments during the trip. Entertainment is decent but not many options to choose from for television."

Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"

Pros: "Nothing"
Cons: "Terrible airline. Will never book again. Sat on plane for 3.5 hours and didn't move. Finally flight was cancelled. Staff were very u accomodating and rude. Worst flight experience I've ever had."

Pros: "Nothing"
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."

Pros: "Flight got cancelled after sitting in the plane for three hours. Nothing good to say."
Cons: "The complete and utter unprofessionalism and inexperience from airplane crew to ground staff. The flight got cancelled after we were sitting in the plane for three hours. We were told we can go to a hotel and wait for plane to be fixed by the next day or re-book. A majority of us wanted to get to NY that day so we wanted to re-book. When we get to the Air India desk there was one sweet old Indian lady working there, completely unaware of what is going on: that our flight got cancelled, that we sat in plane for three hours, that we wanted to re-book. It took hours and many arguments with various staff of Heathrow to get us re-booked to other flights. Our flight was scheduled at 12:30pm; I finally got re-booked at 5:00pm, and left Heathrow at 10pm! Longest day ever! I have flown across the world in less time than what it took me to fly from London to NY."

Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."

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Daily cleaning, installation of cabin HEPA filters on flights to Varanasi

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