The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
It was on time. Snacks could have been provided for free.
Tirana was crazy check in and getting bussed to another gate. Both Germany stops were intensive customs but organized, but that wasn't the airlines problem. The crews were fabulous on the planes. The announcements were not easy to understand in English, slurred speech. Customs inthe US were fast. We waited for luggage, three later arriving planes had their luggage and left before us
Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna: > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding). > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines. > The cutlery was wooden, most probably recycling, but very unpleasant to eat with. > The stewards were not rude but not friendly and/or helpful > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.
Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Took a long time for boarding. The flight was comfortable.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
They lost a bag and now our vacation is ruined
If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line
There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.
Flight diverted to Warsaw and passengers offloaded onto coaches whilst the plane took off again and flew to Gdansk…
Miserable staff did not want to be there. Very poor atmosphere boarding. Then just basic flight.
Good value for the money. Good leg room. Take off and landing very good.
Was very good the flight, 15 minutes late,but was very ok!!!😊👏
On time was excellent, not serving any water and deliberate seatings apart is deplorable.
Blood contaminated tissue was stuffed to the back of the seat in front of us.
Great flight, departed only 10 mins behind schedule off the aircraft and through security in less than 15 minutes. Love flying from Cardiff so easy a quick from entrance to duty free in less than 10 minutes 😀
Low cost carrier, you get what you pay for. Cardboard-quality seat, no recline, minimum pitch, bus-to-board service (no jetbridge), and overworked/underpaid flight attendants. But, they got the job done on-time with no major catastrophes.
The behavior of the front desk and lack of explanation of hidden fees and prices in emails send pre-flight marred things up. 1 star
2 hours delay, very disappointing, at least they didn’t cancel at all as they do often
I miss my flight due to boarding pass won’t load up
Flight schedule was modified and the final departure time delayed.
Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.
The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.
Check in took very long. All three priority agents left for lunch or something and the line did not move.
Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT