Austrian Airlines (OS) - Read reviews & book flights

IATA code	OS
Routes	275
Top route	Vienna International to Berlin Tegel
Airports served	121
Top airport	Vienna International

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flight was cancelled

leg room

business class

short flight

good food

crew was very friendly

great flight

good service

ground crew

flight was smooth

0.0

Pros: Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je

Cons: So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again.

Reviewed Feb 2019

review from
10.0

Pros: Everything:)

Reviewed Feb 2019

review from
10.0

Pros: Sits had more room then other plain

Reviewed Feb 2019

review from
8.8

Pros: The crews are very polite.

Reviewed Jan 2019

review from
5.6

Cons: 30min late arrival. Still was ok.

Reviewed Jan 2019

review from
8.0

Pros: Short flight

Reviewed Jan 2019

review from
10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Reviewed Jan 2019

review from
6.6

Short cheap flight

Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.

Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.

Reviewed Jan 2019

review from
6.6

Same airline, but it felt a bit more upscale

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

Reviewed Jan 2019

review from
2.0

Flight canceled , no communication

Cons: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Reviewed Jan 2019

review from
6.3

Austrian Airlines has a service of a budget carrier

Pros: Clean and new planes. On time.

Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Reviewed Jan 2019

review from
7.6

Short a sweet

Pros: Efficient timely.

Reviewed Jan 2019

review from
8.6

Pros: The wafer bar. Pilot had a good landing in high winds and snow.

Cons: Nothing to complain.

Reviewed Jan 2019

review from
6.0

Luggage

Pros: I had to pay 75 USD for 3.6 KG extra. Very annal

Reviewed Jan 2019

review from
6.6

Pros: Quick boarding decent legroom

Cons: Breakfast was not great

Reviewed Jan 2019

review from
10.0

Cons: Cold

Reviewed Jan 2019

review from
10.0

Cons: Free wifi

Reviewed Jan 2019

review from
7.6

Cons: Menu was poor

Reviewed Jan 2019

review from
10.0

Cons: na

Reviewed Dec 2018

review from
2.0

Cons: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!

Reviewed Dec 2018

review from
7.0

Cons: The crew dropped the bottle to the head of my son.

Reviewed Dec 2018

review from
7.0

Pros: -maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work.

Reviewed Dec 2018

review from
8.0

Pros: Clean, safe short flights

Cons: The 30 minute layover was close

Reviewed Dec 2018

review from
10.0

They took such good care of Sevdije

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
10.0

Excellent!

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
6.6

Cons: Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.

Reviewed Dec 2018

review from
8.3

The entertainment was working, didn't watch movies

Pros: I like the food and servise

Reviewed Dec 2018

review from
4.4

Did not have seats and no luggage

Cons: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.

Reviewed Dec 2018

review from
9.6

Pros: Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!

Cons: Everything was very smooth, except that the seats were not very comfortable!

Reviewed Nov 2018

review from
4.0

Cons: small seats,no LCD for each one,food nor so good.

Reviewed Nov 2018

review from
7.6

Excellent attencion

Pros: Fligth attemdance atention

Cons: Delay in the departure (40 min)

Reviewed Nov 2018

review from
5.6

Basic

Pros: Very nice staff on board and timely departure

Cons: Cold during the flight

Reviewed Nov 2018

review from
6.0

Basic

Pros: Timely departure and pleasant staff on board

Cons: It was cold during the flight,

Reviewed Nov 2018

review from
8.0

Pros: Good experience, service was good, and attendants were courteous

Reviewed Nov 2018

review from
8.0

Hand luggage not allowed onboard

Cons: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.

Reviewed Nov 2018

review from
8.3

Pros: On time, nice breakfast

Cons: Not enough leg room, same as everyone

Reviewed Nov 2018

review from
10.0

Pros: Everything

Cons: Everything

Reviewed Nov 2018

review from
8.6

Overloaded overhead compartments and narrow seating

Pros: The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent.

Cons: My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back.

Reviewed Nov 2018

review from
6.0

Cons: One hour late for take off...

Reviewed Oct 2018

review from
3.6

Cons: Seat !!

Reviewed Oct 2018

review from
10.0

Pros: Good service overall, the ground crew was very helpful and friendly

Reviewed Oct 2018

review from
6.0

Cons: Food terrible

Reviewed Oct 2018

review from
2.0

Absolutely abysmal

Pros: Nothing. See below.

Cons: Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.

Reviewed Oct 2018

review from
2.0

Austrian and Lufthansa couldn’t organize a party in a brewery

Pros: Nothing at all.

Cons: Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why.

Reviewed Oct 2018

review from
9.6

Cons: Transfer in Frankfurt was impossible on time. Had to rebook later flight

Reviewed Oct 2018

review from
7.0

Pros: It got me where I wanted to go, non-stop, for a reasonable price.

Cons: The economy seats seem to be narrower than they are on other airlines.

Reviewed Oct 2018

review from
2.0

Austrian Air is weak!

Pros: Not much.

Cons: Baggage fees and unclear policy during booking with Kayak.

Reviewed Oct 2018

review from
10.0

Pros: Service, yr air hostesses are so polite.

Cons: Food was too little for dinner and breakfast both

Reviewed Oct 2018

review from
9.6

Pros: Seat size was decent, not like us airlines, there’s actually space for you knees.

Reviewed Oct 2018

review from
10.0

Pros: Decent amount of space between seats

Reviewed Oct 2018

review from
7.3

Fine flight.

Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.

Reviewed Oct 2018

review from
7.6

Cons: Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend.

Reviewed Oct 2018

review from
9.0

Cons: Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme.

Reviewed Oct 2018

review from
10.0

Pros: Excellent on all measures. I will definitely try to fly Austrian Air again!

Reviewed Oct 2018

review from
4.0

Boarding and crew

Cons: Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional.

Reviewed Sep 2018

review from
10.0

Pros: Generally very pleasant flight

Cons: No complaints

Reviewed Sep 2018

review from
2.0

Tickets didn’t match what I booked.

Cons: You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular.

Reviewed Sep 2018

review from
10.0

Austrian airlines

Pros: The crew was helpful with tips for Vienna

Reviewed Sep 2018

review from
7.3

Cons: It was pretty cold on the plane, Entertainment , was not current on the movies selection.

Reviewed Sep 2018

review from
7.0

Cons: Delayed boarding, crew very friendly, polite

Reviewed Sep 2018

review from

10.0

Pros: Everything:)

Reviewed Feb 2019

review from
10.0

Pros: Sits had more room then other plain

Reviewed Feb 2019

review from
8.8

Pros: The crews are very polite.

Reviewed Jan 2019

review from
10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Reviewed Jan 2019

review from
8.6

Pros: The wafer bar. Pilot had a good landing in high winds and snow.

Cons: Nothing to complain.

Reviewed Jan 2019

review from
10.0

Cons: Cold

Reviewed Jan 2019

review from
10.0

Cons: Free wifi

Reviewed Jan 2019

review from
10.0

Cons: na

Reviewed Dec 2018

review from
10.0

They took such good care of Sevdije

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
10.0

Excellent!

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
9.6

Pros: Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!

Cons: Everything was very smooth, except that the seats were not very comfortable!

Reviewed Nov 2018

review from
10.0

Pros: Everything

Cons: Everything

Reviewed Nov 2018

review from
8.6

Overloaded overhead compartments and narrow seating

Pros: The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent.

Cons: My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back.

Reviewed Nov 2018

review from
10.0

Pros: Good service overall, the ground crew was very helpful and friendly

Reviewed Oct 2018

review from
9.6

Cons: Transfer in Frankfurt was impossible on time. Had to rebook later flight

Reviewed Oct 2018

review from
10.0

Pros: Service, yr air hostesses are so polite.

Cons: Food was too little for dinner and breakfast both

Reviewed Oct 2018

review from
9.6

Pros: Seat size was decent, not like us airlines, there’s actually space for you knees.

Reviewed Oct 2018

review from
10.0

Pros: Decent amount of space between seats

Reviewed Oct 2018

review from
9.0

Cons: Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme.

Reviewed Oct 2018

review from
10.0

Pros: Excellent on all measures. I will definitely try to fly Austrian Air again!

Reviewed Oct 2018

review from
10.0

Pros: Generally very pleasant flight

Cons: No complaints

Reviewed Sep 2018

review from
10.0

Austrian airlines

Pros: The crew was helpful with tips for Vienna

Reviewed Sep 2018

review from

8.0

Pros: Short flight

Reviewed Jan 2019

review from
6.6

Short cheap flight

Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.

Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.

Reviewed Jan 2019

review from
6.6

Same airline, but it felt a bit more upscale

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

Reviewed Jan 2019

review from
7.6

Short a sweet

Pros: Efficient timely.

Reviewed Jan 2019

review from
6.6

Pros: Quick boarding decent legroom

Cons: Breakfast was not great

Reviewed Jan 2019

review from
7.6

Cons: Menu was poor

Reviewed Jan 2019

review from
7.0

Cons: The crew dropped the bottle to the head of my son.

Reviewed Dec 2018

review from
7.0

Pros: -maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work.

Reviewed Dec 2018

review from
8.0

Pros: Clean, safe short flights

Cons: The 30 minute layover was close

Reviewed Dec 2018

review from
6.6

Cons: Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.

Reviewed Dec 2018

review from
8.3

The entertainment was working, didn't watch movies

Pros: I like the food and servise

Reviewed Dec 2018

review from
7.6

Excellent attencion

Pros: Fligth attemdance atention

Cons: Delay in the departure (40 min)

Reviewed Nov 2018

review from
8.0

Pros: Good experience, service was good, and attendants were courteous

Reviewed Nov 2018

review from
8.0

Hand luggage not allowed onboard

Cons: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.

Reviewed Nov 2018

review from
8.3

Pros: On time, nice breakfast

Cons: Not enough leg room, same as everyone

Reviewed Nov 2018

review from
7.0

Pros: It got me where I wanted to go, non-stop, for a reasonable price.

Cons: The economy seats seem to be narrower than they are on other airlines.

Reviewed Oct 2018

review from
7.3

Fine flight.

Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.

Reviewed Oct 2018

review from
7.6

Cons: Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend.

Reviewed Oct 2018

review from
7.3

Cons: It was pretty cold on the plane, Entertainment , was not current on the movies selection.

Reviewed Sep 2018

review from
7.0

Cons: Delayed boarding, crew very friendly, polite

Reviewed Sep 2018

review from

0.0

Pros: Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je

Cons: So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again.

Reviewed Feb 2019

review from
5.6

Cons: 30min late arrival. Still was ok.

Reviewed Jan 2019

review from
2.0

Flight canceled , no communication

Cons: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.

Reviewed Jan 2019

review from
6.3

Austrian Airlines has a service of a budget carrier

Pros: Clean and new planes. On time.

Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!

Reviewed Jan 2019

review from
6.0

Luggage

Pros: I had to pay 75 USD for 3.6 KG extra. Very annal

Reviewed Jan 2019

review from
2.0

Cons: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!

Reviewed Dec 2018

review from
4.4

Did not have seats and no luggage

Cons: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.

Reviewed Dec 2018

review from
4.0

Cons: small seats,no LCD for each one,food nor so good.

Reviewed Nov 2018

review from
5.6

Basic

Pros: Very nice staff on board and timely departure

Cons: Cold during the flight

Reviewed Nov 2018

review from
6.0

Basic

Pros: Timely departure and pleasant staff on board

Cons: It was cold during the flight,

Reviewed Nov 2018

review from
6.0

Cons: One hour late for take off...

Reviewed Oct 2018

review from
3.6

Cons: Seat !!

Reviewed Oct 2018

review from
6.0

Cons: Food terrible

Reviewed Oct 2018

review from
2.0

Absolutely abysmal

Pros: Nothing. See below.

Cons: Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.

Reviewed Oct 2018

review from
2.0

Austrian and Lufthansa couldn’t organize a party in a brewery

Pros: Nothing at all.

Cons: Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why.

Reviewed Oct 2018

review from
2.0

Austrian Air is weak!

Pros: Not much.

Cons: Baggage fees and unclear policy during booking with Kayak.

Reviewed Oct 2018

review from
4.0

Boarding and crew

Cons: Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional.

Reviewed Sep 2018

review from
2.0

Tickets didn’t match what I booked.

Cons: You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular.

Reviewed Sep 2018

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