Emirates has a professional approach to assisting passengers. Staff are helpful and friendly. On our trip from Warsaw to Dubai one air hostessstands out. Nourchen went out of her way to make is feel special. She took a picture of us and gave it to us in a card with a personal message. A highlight of our trip.
Priority boarding for Silver and Premium Economy was very disorganised, in fact, non-existent.
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
My Experience was ok. But the gentleman next to me vaped the whole flight and the attendants did nothing, whether they were aware, I’m not sure.
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
Food was not eadable. Testless and not apealing. order for indian vegitarian, recived spice less. combination of main course and side iteams are far away from traditonal food, serve less iteams. , but eadoble. Thanks
The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Provide latest releases in Movies as they used to do.
Long line at check in. It should be able to move faster.
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
Empty seats next to me - wish it had been for a longer flight!!
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
All great, because I was given a seat with extra legroom on this part of my trip.
I felt that when I was rerouted it should have been to business class.
Awful plane to Tashkent. Not even possible to sleep. In business class does not even recline fully
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Food and entertainment was very very bad. Also, Doha airport is very bad. Entertainment was same for last 1 month....no change. Old movies. Food quality was sub par.
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
A bit chaotic boarding flight but over all good experience.
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Food hardly ever changes Videos not often updated for often travel.
The ailine departed and arrived late foe every leg of the trip, causing myself and my travel companions to miss every connecting flight. It was very unorganized given theat there was a lot of miscommunication. The flights offered are unrealistic and when you call they assure you that the plane waits for you. I missed an. entire day of my vacation and any entire day of rest back home because of the airline. I do not plan to support the airline again. Thank you
The use of a domestic carrier without entertainment was disappointing and a let down
There where no ear phones provided and the food needs to improve.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The food really sucks And they really need to work on entertainment The movie selection is herendous .
Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
Ok we did get an upgrade and the flight was delayed 45 minutes BUT without any bias. The crew were excellent, friendly, efficient and verging on exuberant, they all were so happy to do their jobs. Food excellent and the new safety video is fun to watch.
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.
Struggled with boarding pass on my iPhone.Suggest taking a printed copy. We sat upper deck at the rear on right hand side and best Economy flight in years. Bins below the windows made a massive difference for storage etc. inflight entertainment played up for a few pax but we were fine. Crew were first rate. Overall an excellent flight
They ran out of starter options but the alternative was okay. Just disappointed
Staff was wonderful. There was no breakfast because a cooling system had not been repaired. My luggage didn’t make it on the plane in London, so I had to wait to have my luggage delivered. I’m a long ways from home to be without items in my bag. We have to wait to be reimbursed for costs
The flight boarded two hours late and then we had an hour sitting in the aircraft before take off. Tempers got hot The actual flight was fine and the food was really tasty. Because we landed more than 3 hours late, I missed my connecting flight. No connecting flight for the rest of the day and had to sleep over. There was absolutely no support from BA on the other side. Nothing
