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The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
It was in a very convenient location and friendly staff The hotel does not have a car park
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
central locality. Comfortable rooms
Its location.The bathroom was excellent.
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
The hote isl situated in an excellent spot. Nestled between the river and the Baths and within walking distance of the beautiful shops. The manager Wayne is wonderful and so helpful, as are all his staff. We will be back again.
It was very convenient to see the attractions Having to pay for parking.
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
location initial confusion about reservation
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Modern decor Thin walls and doors.
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Clean and roomy. Nothing!
The city of bath is fantastic Nothing
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
The customer service was superb. Front desk and concierge so friendly and nice. Location is perfect for exploring Bath. We had our infant son with us and they were very accomodating. All was great- no complaints
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
The convenience of being in the centre of Bath Rather challenging parking
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Central location Not enough parking space
we appreciated the friendliness and helpfulness of all the staff as well as the comfort and peacefulness of the hotel. the breakfasts were great and we enjoyed the wonderful views across Bath.
Staff very welcoming and helpfull. Good choice for breakfast. Clean tidy welcoming atmosphere
Don't be put off by its position on the hill or roadside position. As soon as you walk inside the welcome is warm and friendly. A damp day meant a roaring fire was on in the sitting room and complimentary tea and coffee offered. The bedrooms were nicely furnished and had all would need. Views from the top rooms over Bath were lovely. Breakfast was delicious and served politely and efficiently by the lovely staff there. This hotel would be a beautiful setting for a wedding-shame I don't live nearer to Bath... And a groom! The only downside would be if you had trouble with steps or hills. Don't book if recovering from a hip replacement of find walking challenging.
Friendly and attentive staff from the moment we arrived. Only ten minutes away from the City centre and lots of places to eat out during the day after a fantastic breakfast. Clean and tidy throughout. Could not fault it.
Charming little escape in Bath. The Staff are extremely welcoming. Tea and flapjacks on arrival in the study which overlooks the beautiful gardens. Breakfast was well cooked and plentiful Pillows were a bit on the flat side for my liking
The staff and the house and the lovely garden outside also brekfast was greate!
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
small room to much furniture old t.v which did not work
the location and facilities were superb ! No !
My room was very small, i don'tthink i had the nicest room in my price category.
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
We were woken up at 2:00 in the morning by an intermittent drilling sound or electrical static coming from the combination cock/phone apparatus. I had to get out of bed, battle a tangle of electrical cords and, finally, climb under the bed to unplug the thing. At 2 in the morning. Getting back to sleep was a challenge after all of that. All management had to offer the next morning was, "So sorry." I'd avoid the place like the plague, not only because of the facilities issue, but, also, the indifference of management.
The breakfast provided was excellent - good choice, quality and service nothing
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
The high standard of the accommodation and friendliness of the proprietor, and its location.
Just a short walk to all the restaurants and shops None
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
location, lovely building, view from our window
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
Staf very friendly, great location for city centre and room quiet and comfortable.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
top class,all the staff were so helpful and friendly, great breakfast
Two members of staff friendly and pleasant room pleasantly decorated ideally situated for the places we wished to visit One member of staff questioned need for more milk "our housekeeper keeps a strict eye on things like this" !!! even though the blurb in the room invited guests to request more milk if required - shame as this did marr thigns a little. Very dusty in places it was not clear from the booking process whether the room was paid in advance or not (it wasn't)
Excellent location. The staff were very helpful with recommendations for restaurants and other tourist information. Overall a wonderful weekend I couldn't have asked for better.
Central location was brilliant. (Breakfast was very good too) Not really a bad point, just a conmment. Would be more convenient not to have to vacate room by 10 am on day of departure, particularly on a Sunday.
friendly atmosphere and staff great location
First was the friendly staff ,the ease of check in. After being shown to our rooms to were invited down for a complimentry drink ,we have travelled the world over never ever have we had a free drink!!!!the attention to detail in the inn ! top qualitybed linen &towels,the most comfortable bed I have ever slept in .the location to the important sites was excellent, but mostly it was the staff who deserve a big pat on the back they were fabulous.we were with friends from norway and they were very impressed,we can't wait to return. Thankyou None
Fantastic location and wifi working nicely in the room. Better have a small suitcase as the old building as this has narrow stairs, but this is an advantage to pack reasonably :)
the friendly atmosphere
A lovely quirky hotel with bags of character and friendly welcoming staff.
Convenient to the centre of town, friendly staff, good breakfast. They had double booked one of our rooms - that was resolved but it was a bit of stressful start. On the second day, the cleaner left one of our rooms part cleaned with the main door and fire escape door from the room open so it was completely unsecured. I lost faith in the place somewhat as a consequence.
Convenient for railway and bus stations and within walking distance of sights in Bath. One or two members of staff appeared a little abrupt but otherwise found staff very helpful and courteous. It should be pointed out to customers on website that if paying in cash there are some restrictions e.g. unable to charge items to room and paying up front.
Convenient location, breakfast, bedroom equipment Wireless internet connection was limited
Very close to centre of Bath Very noisy at night, I couldn't sleep due to the noise from outside.
Staff were very friendly and the hotel was well positioned Untidy cabling in the room.communal corridors weren't attractive
Room was a bit cold
The lamb was excellent
The welcome , the service , the location , the comfort. Lack of parking at the hotel . Public parking , although near , added to the cost of my stay .
The quality of the traditional English breakfast was very good and the chefs produced a range of imaginative recipes for dinner including vegetarian. The dining room was more tranquil than most hotels. There was a difficult parking situation in the area. Shower was cold in the evening.
The breakfast was marvelous. The building is older, so the floor creaked every time someone stpped on it. Consequenetly we heard noise all night long. There was construction going on in the hotel that we as a guest had to inconvenience ourselves for. I did not think the staff really cared about what we had to deal with.
We liked the cleanliness of our room and accessibility of the hotel from the train station; the breakfast very good too. We asked to get a wake up call in the morning from the front desk staff but we woke up late precisely because there was no wake up call programmed to help us wake up.