Pros: "Booked front row seats with great leg room which was comfortable"
Pros: "Staff on board and a great captain."
Cons: "North terminal is terrible it is almost designed to be anti anyone with a disability the walk is far too long and the lift from tarmac is code protected so can’t be used. My partner had awful distress walking up the three flights of stairs to the Concorde as she had a bad knee, not bad enough to warrant mobility aid but by the end of the journey to the outside of the terminal she was almost in tears. We were very disappointed at the lack of management for the old the young and anyone with slight disabilities. So much more can be done."
Pros: "They were apologetic for the delays, which were out of their control due to bad weather They did their best to turnaround the flight as quickly as possible and make up lost time quiet flight due to time so no cabin crew coming back and forth all night for no reason"
Cons: "turbulence - again not avoidable time taken to allow us off the plane once landed - it would have been nice for us to get off quick after a long journey which was delayed bag damaged in transit as well"
Pros: "Overall ok experience"
Cons: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Cons: "A 9.10pm flight from Split to Gatwick last two and a half hours late due to “.... we were assigned the wrong aircraft so we had to wait for a new aeroplane!!!”"
Pros: "Friendly staff okay service"
Cons: "There was a problem with the plane when everyone was boarding then was told to go back to the boarding gate because the plane was not ready yet. Then had to check in to the gate again. Journey was a bit rough too."
Pros: "Bigger plane, which was better."
Cons: "Flight delayed Not enough food on plane. Boarding took forever long long queues at Lisbon but security was surprisingly fast. Landed 40 min late"
Cons: "Flight was delayed for an hour an a half and only landed at 12.30am. Missed my Gatwick express connection (as nexttraij wouldn’t be for another 2 hours 40 mins. So I ended up spending £120 on Uber to get home."
Pros: "That I could buy a ticket on the day (EasyJet said they were sold out at the desk but Kayak had one online - well done Kayak)."
Cons: "The queue to check in that was caused partly by weighing cases for the cargo hold and trying to charge extra at a higher 'desk rate' forcing people to either pay the desk rate or open their bags and transfer stuff to their carry on bag. The lack of room for carry on bags, requiring that some bags be transferred to the hold (caused by the above 'luggage transferring fiasco). The two people at the desk with a queue of hundreds waiting to check in. The one hour delay in the flight. The marathon walk to the other end of the airport to board the plane."
Pros: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Cons: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Pros: "Cabin staff are courteous and professional"
Cons: "Running extremely late without an adequate excuse. Made to wait for ages standing in the departure lounge because the dispatchers wanted to get us off their hands. Oh, and one other thing. GIVE US SOME MORE LEGROOM."
Cons: "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"
Pros: "Flight itself was fine. Crew friendly and efficient."
Cons: "The flight was diverted to BOURNEMOUTH and 200+ passengerss left completely stranded and having to make their own way back to Gatwick as no onward travel provided. Appalling!"
Pros: "Crew was very good keeping everyone happy"
Cons: "Delayed and boarded plane and sat for 2 and half hours before taking off."
Cons: "Easyjet just takes no legroom to the next level. I guess you get what you pay for."
Pros: "Efficient, friendly crew, excellent announcements from the flight deck"
Cons: "Late for 30 min overall, long boarding queue, coffee was so-so"
Pros: "Good crew."
Cons: "Flight was an hour late! Cabin interior looking tired and the seat was not particularly comfortable."
Pros: "The crew were great. The waiting rooms in Basel euroairport were good"
Cons: "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"
Cons: "Speedy boarding is shambolic"
Pros: "Everything went according to plan"
Cons: "Gatwick Airport, automatic passport machines not working properly so ended up having passport checked by a human."
Pros: "Worth paying for extra legroom & speedyboarding helped make one of the easiest flights wver"
Cons: "Food & drink too expensive and not high standard."
Pros: "Boarding was quick, flight was smooth, captain kept us updated throughout the flight, cabin crew was friendly and polite."
Cons: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Pros: "The process was uneventful but comfortable all round.. we left right on time and arrived back right on time."
Cons: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
Pros: "Geound and cabin crew were nice"
Cons: "Boarding with no system. SB were confused where to go. They disnt use the signs for sb boarders. They boarded sb families SA all together. So sb were stuck behind the large families. Long long wait till bus arrives. They pushed everyone in a hallway. About 40-35 min wait in the AC. Flight was short and ok. But getting to the point to fly was seriously long."
Cons: "Delayed over an hour, no hand wash in the lavatory"
Pros: "Friendly and helpful staff throughout"
Pros: "everything is fine"
Cons: "food has no gluten free options"
Pros: "Nice crew"
Cons: "Customs opened really late so there was no time to have any food before boarding, then boarding was delayed while already on the queue at the gat already anounced, and finally late to take off. We ended up arriving mire than an h late."
Cons: "Would like to be able to take two bags on the plane."
Pros: "On time and friendly staff"
Pros: "No problems with the flight or boarding."
Cons: "Didn't like the 3 hour 20 minutes delay"
Pros: "Staff were especially helpful at the check-in desk, ushering us straight through as we had three small children."
Cons: "Had to stand even whilst the plane pushed back waiting for staff to deal with fitting a child seat for the row in front that ultimately they were unable to achieve. At no point, even after they had failed to fit the seat, did they say it was ok for me or two of my children to sit back down. All attention was on the passengers they were dealing with directly."
Pros: "Price! Which i found out why it was so cheap."
Cons: "Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow."
Pros: "Good service & so nice"
Pros: "Crew were extremely pleasant and made the whole experience comfortable."
Cons: "Nothing really. Didn't have any food so can't comment on that."
Pros: "Touching down at Gatwick"
Cons: "Being packed like sardines Being charged for everything"
Pros: "Crew ok."
Cons: "Automated baggage drop off No one to help with bags. Very late. Sat on plane for ages before lift off. Slow to get a drink. Hardly time to drink it. Very uncomfortable and annotingz experience."
Pros: "There was nothing to like!"
Cons: "Flight delayed by 50mins but only found out at the airport after having spent 25euros on a taxi just to be there on time. Boarding took ages. Plane finally took off with a 1h+delay. Thankfully, I had not purchased an overprice "legroom" seat. I couldn't spot any on the plane. No food or drinks whatsoever available. Next time, i'd rather spend the extra £s and use a proper airline."
Pros: "New upgrade for 5 Euros at the desk. Put bag in the hold and got speedy boarding and bags were prioritised at the other end."
Cons: "Very, very large person next me spilled over into my seat."