The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
It took almost 4 hours to collect the luggage from the belt in Lagos. Really pathetic. Flight attendents from Dubai to Lagos were very busy and were not responding at all.
Worst kayak is worst ill never ever use kayak ever again !!
The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
The main issue was that the flight from trivandrum to Dubai was delayed which resulted in arriving late in Dubai. Coincidentally the flight leaving out of Dubai to jfk was also delayed for different reason. Despite we reached the gate ( through wheel chair assistance) along with 10 other passengers we were not let in. The gate was open and yet was refrained from entering. We were then requested to flight the next morning. Meal vouchers were provided but the hotel reservations were not made and took a lot longer to receive that. If Emirates knew about the delay and was certain the passengers will not be able to board the next flight shouldn't they have prepared these ahead of time?
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
The 2 sockets near me didjt work i had my phone by end of the flight on low bat and had issues to book uber thereafter Electrical sockets should work if emirates does not allow batteries Baggage claim in zurich took very long
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
Brand new plane lots of room the snack was very flavourful and enjoyable
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Staff are friendly and the pilot when we landed very smooth.
We were experiencing delayed for 4 hours and of course they took us to Turkish airlines lounge but we could not rested up since there is no bedroom. It was tiring and long day for us🙏 Especially we didn’t fly until 5:45am morning for Miami🙏😢
Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
Very bad boarding staff. I was flying business. We were stashed in a bus as much as it could be filled with business then economy passengers. By the time we have reached the plane we have waithed 10 more minutes inside the bus mext to the plane because of some documental work in the plane. I guess TGS -Turkish Airlines Ground Services forgot yo radio the plane if it was ready.
It was very good excitement. We Enjoy everything except the food
Staff could have been friendlier and offered drinks more often
Cancelled with no notification and no assistance from ground staff re options or rebooking, where to stay or how we could get home to LHR.
The connecting flight experience was okay. Flight crew's service were great upon settling. However, it wasn't the same as previous flight. Flight crew were okay - friendly, however, not as accommodating.
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
flight was full and folks coming from Dubai all wear this strong perfume (OUD) which is annoying. Also, not sure why but these fools all stand up and get ready to bail once the plane stops. they seem to all run for the door which is funny AF. Plane was a 2 4 2 configuration and kind of an older plane with USB connection. Food wasn't that great either. Not sure i'd take this airline again since i have no plans on going to Istanbul again. Emirates is definitely better if you want to go from US to DXB,
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
It was just fine. The sirlines did live up fully to my expectation.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Be aware that your carry on is no longer a carryon. They go by the weight not just the size. Because we were forced to check them we missed our connection. Waiting over half hour at the luggage carrosol. Also, this added inconvenience happened because they "kayak" changed our itinerary knowing our connection was almost impossible, they wouldn't make different flights. Will never book the flight through KAYAK. USE the carrier for direct.
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
The plane was over an hour late taking off... the plane was rather tired looking, seat cushion was thin and uncomfortable, the sound on my entertainment system wasn't working... crew are not friendly.
The flight was delayed by an hour. Made the connection uncomfortably tight.
I pre-ordered my meal and did not receive it. The seats are very old, uncomfortable and dirty. The crew was excellent and made my stay on board comfortable and enjoyable.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
