Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
They did great as being my first time flying with them I will consider flying with them again on my next trip.
Air Canada business class used to be among the best among North American airlines, however it has gone downhill since the last time I flew with them. They didn't even offer any drinks prior to takeoff despite having over 30 minutes on the ground for boarding and de-icing. Once we got in the air the service was fine, however the food was lukewarm at best and just okay. The warm bread and spring mix salad was very good at least. My main complaint is they were letting economy guests use our washroom. Presumably because the Max 8 only has one in the rear. However as I was sitting in row 1 I constantly had passengers waiting in line for the toilet.
Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)
I liked not paying for carry on and the compensation my husband and I received from the airline for overbooking our flight. The staff was very friendly and helpful.
Excellent crew, great food despite catering issues. We need more people like this.
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
On the Vancouver to NRT flight, The staff were condescending and withheld at times. There were times when they appeared to be more concerned with socializing with each other than appearing professional. I know it must be a hard job, but being chatty and handsy with each other in the public view only to be condescending to customers isn’t a good look.
Made me check my carry on despite there being dozens of empty bins when I boarded which significantly inconvenienced me.
Baggage lost and still waiting. Lack of communication. Expect more from our national airline
