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They knew what the weather forcast was so should have put us through a tunnel we all got wet through getting on the plane so was cold all the way home also we were running around tge airport from gat to gate changed from 1 to other 45 minute walk each way people didnt know what was happening old people were ending up ill it was to much for them.

Got what we paid for. Food option. Need to carry more stock.

Usual slick event. All the basics covered well. On time, plane full.

The staff were lovely but the plane was very cold .

The flight departured two hours and a half later than the original time flight. We loose our bus and it cost us 108 £. We are not repeating

Has always great flight. You get what you pay for.

Late boarding as our plane was late arriving from previous flight, then 3 hours sat on the tarmac waiting for a time slot. Then, when we arrive at Birmingham airport, we had to lug our bags down the plane steps, cross the tarmac and lug our bags up the stairs to enter the airport. Horrendous!

Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.

Passengers next to me insisted I change seats so they could sit together. I had to frequently move so that when the sear belt sign was on I was in my proper seat! I was returning from helping my mum with my dad's things after his sudden death and didn't feel like arguing with the other passengers.

Great flight and crew but let down yet again by the disaster that is Birmingham Airport