£18 Find Cheap Flights from Bulgaria to Bristol – Compare and Save

3 hours delay, little communication, no refreshments provided despite legal requirements

On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.

Late boarding as our plane was late arriving from previous flight, then 3 hours sat on the tarmac waiting for a time slot. Then, when we arrive at Birmingham airport, we had to lug our bags down the plane steps, cross the tarmac and lug our bags up the stairs to enter the airport. Horrendous!

Sadly the experience with the airline is worse one ever. Starting from the state of the inside that was filthy that flies was flying around our legs. The food is expensive than a restaurant, imagine a family of 4 spending almost £50 for just sandwich of bread and ham no tomatoes and lettuce in it and a small container of crips that is not up to 20 pieces and a can of coke or Pepsi, and unfortunately that is a person ffour hours pay of work before tax. I know the blame will go to high cost of living but even at that the price is too much.

flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.

Over 2 hours delay, communicated last minute - and no acknowledgement by flight crew

Boarding was terrible. We were all cooped up in a small, claustrophobic space awaiting to be let out to walk to the plane. Very cramped and very uncomfortable.

Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation

Seats are very small, I’m not a big person, but the person beside me was using his seat and half of mine… and this person was a bit gross but not a lot…

The seat could have had more cushioning. My backside was sore after 30 minutes of the flight