The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
Boarding and disembarking were smooth. Not offering free water was cheap ... I've never encountered that before on a flight.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Yvonne, was the flight attendant in my area. She was INCREDIBLE!
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Good flight, but left late and food was only okay!
There was a screaming child behind our seats. This prevented us from getting any sleep during the night.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
Generally very good. I think their service is better than some other big names I used to travel with. Their food variety is second to none - and you can place order beforehand. Their seating design is a bit awkward for service, I'd say. Flight attendants must be tall enough - long legs and arms - to reach the window seat passenger while crossing over the isle passenger. Also appreciated the variety on entertainment.
Could have used more leg room for “business class” which is basically coach with a middle seat blocked. Crew was friendly, attentive. Zero entertainment.
The business class seat was an uncomfortable conversion of a main cabin seat well below the quality of even the budget carriers in the US. I would have never paid for business class if would have known I get the same seat as main cabin. BA has gone down hill significantly in this class of service.
Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING
Due to air traffic control, although we boarded the aircraft early, take off was delayed for nearly 50 minutes. This meant we arrived in Lyon late … and the baggage took over 30 minutes to be offloaded … not the best experience.
It was a short flight and the crew was great.
Flight delayed twice then cancelled. Never made aware of a new booking.
Far easier than I expected it to be. Checked in online & had our boarding passes emailed through. Straight through security & boarded on time. No issues.
Great crew. Seats do not recline :( but it is budget so i should have known. Otherwise comfy leather chair. Slight slim chair but again budget so expected. No entertainment do makes journey boring. Recommend packing plenty of snacks and games or download plenty of films and music in your device. Staff excellent. Clean flight. On time.
Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found
The flight was delayed 5 hours and I'm and invalid,I wan a refund for this
4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.
To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.
I have been treated unacceptably by WizzAir aircraft crew in a previous flight, they threatened me and abused me, and I received an OFFICIAL written apology, but only two (2) months later. This flight had no such unacceptable behaviour, but it's not nice to be left waiting in the walkway (from gate to aircraft) for a long time, just so that the 'boarding' appears to be early, even if actual departure is not.
What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum
The flight was cancelled just 4 hours before the take off...
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.
