The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Delay, luggage didn’t arrive. Had to go the next day to collect it
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Everything was excellent except the breakfast was cheap yogurt and cake ????
It was a very easy process and my children were very happy about the flight.
Noticed a marked difference in keg room from last flight. Would consider other airline on next red eye.
Excellent flight crew. Very comfortable plane. Entertainment options on air Canada were great!
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
I liked the quiet airport and no queue. I don't like that when booking it is not clear that there is teared economy, that you have to pay extra for choosing a seat and for your luggage both ways. We didn't find this out until checking in. It turned out not very economical.
I hope they were able to assign my preferred seat on my connecting flight. Wasn’t sure if it was language issue or they just can’t.
In flight entertainment system did not work across the whole plane for entire flight. Seats were very cramped. Cabin temperature was freezing cold. Crew was miserable and answered everyone in a short and barking manner. I’ve flown air Canada many many times and never had an issue. But this was unpleasant.
They screwed up so bad, I asked for a short check for my luggage since we had a 21 hour overnight layover in London at a hotel. They said I have to receive my luggage in London because it’s an overnight layover. Get to London, nope, my bags aren’t coming off they are staying in terminal 5 over night and going straight to Ibiza. So we had no luggage for a whole day and basically stuck with no clothes or washroom stuff. Finally get to Ibiza and my luggage is completely smashed and damaged and missing a wheel. Now I have to drag this 50 lbs luggage around Ibiza islands for 10 days. Wtf. So pissed off Air Canada is LITERALLY THE WORST AIRLINE IN THE WORLD
After we paid additional to sit in exit row, a passenger came in late with an act and sat in the exit row seat next to us. He did not pay the extra for the seat as his assigned seat was a middle seat the row before. And the did not do much to challenge him. That is not good business when you charge some people (us) additional but not others, right in front of us the customer. Not exactly looking after your customers like business schools show in countless case studies. Also on our connecting flight from Madrid to JFK, we witnessed the crew bring an already opened meal to woman sitting next to us. When she would not accept the meal, the server said that is all they had and she would have to eat. That is a blatant rejection of basic health codes. She could have gotten food poisoning if she ate the opened meal Both incidents are unacceptable. Next time the MN ame Air Europa comes up in airline selection, we will not be considering it
I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
The crew was not kind , just doing their job but very cold people
No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
I have loved the flight, very professional and caring staff.
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
A flawless trip, great experience. Keep up the good work!
After boarding, there was a small issue with the aircraft which caused a delay of about 45 minutes. During boarding and while passengers were being seated, the plane was being refueled. There were also a lot of unusual noises during the flight, which was not very reassuring. In addition, there was no WiFi or entertainment available.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral and avianca lost my check in luggage
I upgraded to businesses class. Because of that the flight was comfortable.
Avianca has transitioned from full service legacy airline to "low cost" but has now became a strange hybrid (minimum leg space, started offering business class in domestic flights again, charges passenger for printing boarding pass, etc.). National and international coverage and destinations are really wide but service is not at its best
Provide free food and drinks on an international flight. Add updated head rests
