Daily cleaning, installation of cabin HEPA filters on flights from England to Hanoi
Vietnam Airlines has waived its change and cancellation fees on flights from England to Hanoi. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Price is good"
Cons: "The food can be more improve"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Cons: "I think the food in our flight was not that good.."
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "Food, service"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Very attentive and super awesome crew."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Entertainment excellent, cabin crew superb"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "New plane"
Cons: "Nothing in particular"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "Food was delicious!"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Great flight amazing service"
Pros: "Everything is excellent!"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Cons: "Seats are tight and hard"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Spacious, comfortable seat"
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "The price was right. On time arrival."
Cons: "Crew and food were not especially pleasant."
Cons: "I am a vegetarian. My food was not yummy."
Cons: "Crew at boarding and on flight were not kind. Very disappointing"
Cons: "Can you recommend a place to stay overnight at the Taipei airport?"
Cons: "Great experience, will use EVA again."
Cons: "Need more comfortable headsets or ability to use personal earphones."
Pros: "Really happy as had a exit seat so lots of leg room"
Pros: "Service overall excellent. Attention to needs of pax."
Cons: "Food and beverage can still be improved. Aircraft configuration can be improved. Space too tight to even an average size person."
Cons: "Snack wasn’t offered even though it was on the menu"
Pros: "Smooth take off & landing! Great entertainment!"
Cons: "Food, not enough. Snack is not good."
Pros: "EVA Air is an excellent all around airline."
Pros: "The crew was great"
Cons: "Very good"
Cons: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."
Cons: "The food taste not so good."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "Never a problem with Lion Air always good service"
Cons: "Didn’t like having to get bus from terminal to the plane I hate to be crowded onto a bus like cattle and it was even worse because many chinese"
Pros: "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
Cons: "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
Cons: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Pros: "Everything was great. Well organized and efficient. Great prices!"
Cons: "Nothing. Everything was perfect!"
Pros: "Feeling much better than others"
Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Pros: "Amazing food, comfy seats and good entertainments system"
Pros: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Pros: "My seat in emergency isle was brilliant: quiet, spacious and easy access...perfect for snoozing! I arrived refreshed and ready. The staff at airport and on the plane as usual were focused on assuring my needs were met!!!! Chow was hot and yummy along with real silverware!!!"
Cons: "Volume of sound on movies should be increased to off set the plane’s. The viewing screens should be increased in size."
Cons: "We won’t fly Eva again."
Pros: "Good was excellent. Aircraft clean and comfortable"
Cons: "Better movie selection would have been nice"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Cons: "Person in front of me reclined their seat to far and made it very uncomfortable"
Pros: "Early or on time arrival. Updated onboard entertainment."
Cons: "Cold personality of flight attendants"
Pros: "I was in the air."
Cons: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Pros: "Timely flight, no delays."
Cons: "There were no issues."
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Pros: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Cons: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
Pros: "The crew was very accommodating"
Cons: "The food was not good"
Pros: "Liked the service and inflight movie and such"
Pros: "Everything. They fed us and it was just a short flight."
Pros: "cheap airfare that includes check-in baggage, clean restrooms"
Cons: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Pros: "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
Cons: "Not leaving or arriving on time."
Pros: "Great movie selections. Comfortable in my seat."
Cons: "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
Pros: "New 777 300ER. Big IFE screens. Comfortable seats. Good crew service. Average food."
Cons: "Improve the meal offerings."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Pros: "The special attention given by their lead attendant Chu, and her staff when I asked if I could get a low sodium meal. She and the other attendants are very attentive, making sure I'm Ok. Excellent service!"
Pros: "on schedule, clean"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Cons: "Didn’t even take off!"
Pros: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "Boarding its took along , food it's bad"
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "Response is the same as above"
Pros: "Crew amazing , cooperative"
Cons: "Doing great"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "Seat comfort"
Pros: "nice crew, great service"
Pros: "The crews are awesome"
Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Cons: "Good service"
Cons: "Food was awful and two out of four family members have been sick. One on each flight"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "The Qatar Airways price."
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Could have done without the awful sexist ads they play on in flight entertainment."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Cons: "Could have a bit more choice of movies but wasn't bad"
Cons: "Not enough check in desks operating - very long wait"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Pros: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Cons: "So far nothing."
Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."
Cons: "Entertainment. Not all films have subtitle"
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "Check in was okay."
Cons: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Pros: "Crew & food was amazing"
Pros: "Very friendly crew, and great entertainment options."
Cons: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Pros: "Flight cancelled with extremely poor service from Emirates."
Cons: "Crew was a little less cooperative than my usual Emirates experiences"
Pros: "I like the dealing of staff members"
Cons: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Pros: "Interior of plane was very comfortable and entertainment options were excellent."
Cons: "Slow to serve food and drink. We had to wait 2 hours before being offered anything."
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Pros: "Dinner portions were too small."
Pros: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Cons: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Pros: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Cons: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
Cons: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Pros: "10 out of 10. excellent. 5 stars."
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Pros: "Seats were comfy and as expected perfect seat 79k"
Cons: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Cons: "Very poor service overall"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Cons: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "one of the best flights I have had going to zanzibar"
Cons: "Didn't leave the UK, volcano"
Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Pros: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Cons: "The fact that my next flight is going to be economy"
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Cons: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."
Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."
Pros: "Food was great"
Pros: "Food and entertainment and punctuality"
Cons: "Quite a long wait to disembark"
Cons: "debarking process was one of the longest in my life"
Pros: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Cons: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
Pros: "Emirates is always the best."
Cons: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Pros: "good service"
Pros: "Facilities and Crewe in business class were great"
Cons: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
Pros: "A380 Emirates get better every time"
Pros: "Great service and staff, best food I've had on an airline, great legroom in economy. Overall awesome, in my opinion."
Pros: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
Pros: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Cons: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Pros: "A380 is really comfortable even in economy and choice for entertainment is great"
Cons: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Pros: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Cons: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "Crew are awesome, helpful"
Cons: "Emirates pizza is not good."
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "Flight was very comfortable."
Cons: "Nothing really. It is just hard work doing such a marathon flight."
Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Pros: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Cons: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Cons: "Services can be better"
Pros: "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
Pros: "Thai airways is always good, they are always one of our carriers of choice"
Cons: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Cons: "More options for music and movies."
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Pros: "2 empty seats next to me"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Pros: "Well done to all the crews."
Pros: "The made it easy to travel with a young child"
Pros: "Plenty of leg room"
Pros: "Plane was nice."
Cons: "Food was horrible"
Pros: "The in-flight service is better than others."
Cons: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
Cons: "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
Pros: "All good except Manila Airport"
Cons: "NAIA Airport Imigration"
Pros: "Absolutely amazing airline"
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Cons: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
Pros: "Nice plan, nice crew, left on time"
Cons: "Please offer a vegetarian option for the snack"
Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"
Cons: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Cons: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Pros: "The seats were fabulous. Roomy and my girlfriend and I were indeed placed in the armrest adjoined style. Flight was quite smooth. For the difference in price I can not fathom why anyone would fly coach on THAI."
Pros: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Cons: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Cons: "Lack of legroom"
Pros: "Good food, friendly crew"
Cons: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Pros: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
Cons: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."
Cons: "crew from Jakarta to Bangkok was worst"
Pros: "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
Pros: "Thai airway always tries to give good service."
Cons: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Pros: "Boarding and in flight services"
Cons: "Nothing in particular"
Pros: "Attentive service, great food, smooth flight"
Cons: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Pros: "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
Pros: "New, comfortable plane, good choice of movies, good food, great crew."
Cons: "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
Pros: "Reasonably peaceful"
Pros: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Pros: "Excellent service throughout"
Cons: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Cons: "Waiting line for immigration at Manila airport"
Pros: "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
Cons: "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
Cons: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Cons: "Flight was over an hour late due to the logistical incompet nice of the Kathmandu airport. This is a chronic problem."
Cons: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Airlines flying from England to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Hanoi
Masks required on board, masks provided on flights from England to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from England to Hanoi
Testing for antibodies, testing for symptoms for flights from England to Hanoi
Waiving of change fees. Search flexible flights from England to Hanoi