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Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.

Pros: Decent crew, nice snacks.

Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.

Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.

Pros: On time

Cons: Seats were tight

Pros: Friendly and helpful

Cons: More leg room

Pros: Crew was fine.

Cons: Boarding could have been more organized.

Pros: Yes it was a smooth comfortable flight

Cons: Everything was fine

Pros: the crew was nice

Cons: leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer.

Pros: They were nice. They listened

Cons: No screaming children

Pros: Everything was on time considering the heavy Holidays travels.

Pros: Really enjoy flying first class.

Cons: Excellent

Cons: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Pros: The bread was fresh and food better than other times

Cons: Crew is always aggressive and unfriendly

Cons: Delay in take off 45 min!!!!

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Not even a bump ...seriously an amazing plane and pilot!

Cons: The afternoon snack was disgusting ....(not just my exclusive opinion)

Pros: Quick trip clean cabin

Cons: Sits

Pros: Smooth flight for the most part.

Cons: Better food choices. Better communication and better boarding procedures by rows or groups.

Cons: Late boarding

Cons: Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed.

Cons: Seat spacing

Pros: Crew allowed me to change seats to get two empty seats by the window that were available.

Cons: Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up.

Pros: Great crew. Old plane but comfy

Cons: It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly.

Cons: No mechanical failures or delays would be nice

Cons: movie selection could have been better.

Pros: The crew were professional and courteous

Cons: Nothing, as it’s a short flight!

Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.

Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.

Pros: Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating.

Cons: N/A

Pros: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Cons: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.

Pros: Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service.

Cons: The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience.

Pros: Everything

Cons: Nothing

Cons: Bags did not make the flight. Served no water or drinks.

Cons: Ok

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Cons: The sitting was so very small, I never traveled so crumpled.

Pros: Food was really hot and good customer service

Cons: Nothing

Cons: Be on time.

Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Cons: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Pros: Friendly staff

Cons: Flight was delayed 2 hrs

Cons: We waited nearly TWO hours in line to check in our unaccompanied minors.

Cons: We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy

Cons: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Cons: Snacks were poor and lacking.

Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!

Cons: USB socket on the entertainment on both flight out and return was broken.

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Cons: Seats were really old and outdated

Pros: The crew were all excellent

Cons: Dinner choice was poor. Starter was just a few salad leaves.

Cons: Delayed

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Cons: Boarding process..

Pros: That we got home safe

Cons: It wasnt a BA plane! Food, staff and entertainment all not really up to scratch

Cons: The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing.

Cons: never made it to this flight.

Cons: Poor planning caused us to sit on the ramp an hour and a half for a gate to open up.

Cons: they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats.

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Pros: The crew was terrific.

Cons: It's KLM. What else do you need to know.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Cons: 50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline.

Pros: Quick trip clean cabin

Cons: Sits

Pros: Confort

Cons: The crew and the food, specially the food.

Cons: I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!