Daily cleaning, installation of cabin HEPA filters on flights from England to North America
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Scores according to KAYAK customer reviews
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Pros: "Boarding was quick and good"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "More varieties of whisky on board"
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "Everything was on time and efficient."
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The counter staff in Heathrow was great"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "boarding area was bit confusing"
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Cons: "Nothing really."
Cons: "I was not expecting to get on a full 8 hour flight with no meal unless I pay for it. Although the mistake on purchasing a flight without meal may come from my end, this logic of having to pay for a meal is not ideal whatsoever, this should never happen, especially when going on a 8 hour flight, meals should always be included regardless! never heard of this ever in my life of using westjet for 7 years , very disappointed."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Pros: "Member of the crew was not too helpful. Despite my malfunction"
Cons: "Customer service. Understanding customer needs and provide best possible travel experience."
Pros: "Crew was great! Seats were decently comfortable. On the way there the travel time was shorter than expected. s"
Cons: "They ran out of hot food for purchase by the time the catering trolley arrived in the back section of the plane and had limited vegetarian / vegan options for purchase."
Pros: "West jet always known for above and beypnd service"
Cons: "Way too cramped. Only 1 washroom."
Cons: "Choice of food"
Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Cons: "Freezing cold flight. They charge for everything, including baggage. Won’t use this airline again."
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "I liked the fact that boarding was a good experience"
Cons: "The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller."
Cons: "No free food was offered on a 8 hour flight. I won't choose Westjet again."
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."
Cons: "Food charges + hours to wait for a hot drink (tea)"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "Crew was great cabin service was good, entertainment was good"
Cons: "Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long"
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Pros: "Exact on time."
Cons: "Refreshment should have more choices"
Pros: "Issues with delays resolved nicely by re routing our itinerary so we could make it back home the same day after a series of flights over 23 hours."
Cons: "Flight and baggage delay of 2.5 hrs."
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "We arrived early."
Cons: "Checked bag fees. Agents at check-in tried to get me to check my carry-on claiming my carry-on was too big. My carry-on is a pilot crew bag by TravelPro, which I pointed out to them. Had to get a supervisor. No free food during the flight. Luckily, someone told me. I ended up purchasing food from a restaurant in the terminal to bring on the flight."
Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"
Pros: "Very efficient boarding process and friendly crew members."
Cons: "Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV"
Pros: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Cons: "Nothing comes to mind"
Pros: "The crew was very nice"
Cons: "The flight was 2 hours late and we missed our connection. NOT happy."
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "Got to my destination..."
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Cons: "There was only food for purchase which I did not try, entertainment also did not use as I did not have the app"
Pros: "The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot."
Cons: "The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here."
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Pros: "The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats."
Cons: "Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months."
Cons: "Plane was 3 hours late to leave, Plane was old so the overhead bins were small, Had to pay for food on 7 hour transalantic flight even thought plane was delayed 3 hours on tarmac. USB power plug didn't work - if you want cheap flights to Gatwick, stick with Air Transat"
Cons: "My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again."
Cons: "It was too warm. The air above was not cool"
Pros: "leg room! excellent entertainment options"
Cons: "long lines. delays waiting in hot jetbridge"
Pros: "Crew was good."
Cons: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."
Cons: "No AC and awful smell"
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Pros: "The crew was extremely friendly. Flight got in early."
Cons: "Boarding was strange. Stand in a line, go through the checkpoint for "pre-boarding", stand in a disorganized group for 40 minutes in a holding area, then EVERYONE is told to board at the same time and it's a mad rush up the stairs/escalator to get on the plane. Not pleasant."
Pros: "The attendants are all nice and efficient!"
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Pros: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"
Cons: "See above"
Cons: "The seat bottom cushion was extremely uncomfortable."
Cons: "Not iceland air fault but waited over an hour after we landed to get into a gate. Then waited another 30 minutes after customs until luggage arrived. Seats go too far back. The guy in front of me was siting in my lap. Also the flight status boards in Reykjavik were not well designed. I've never seen so many people panicking and running to flights in my life. i was in the terminal for 3 hours on a layover and watched about 10% of the people freaking out. 99% of the time it was over nothing."
Cons: "Boarding at KEF needs to be more organized."
Pros: "Pillows and blankets free of charge."
Cons: "You had to go through their customs to change plans. Then you had to board a bus to get carried over to your connecting plane. There was not enough time allowed between flights to do that. They did not have enough bathrooms for all the flights coming in at the Iceland airport. Iceland Air is basically a travel agency in an airplane for Iceland. A lot of pushing by the company to stop in Iceland for a few days and buy Iceland products. It was a lot of hassle to cross the Atlantic on Iceland Air, and I will try not to use them again."
Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"
Pros: "The beet salad and the bouillabaisse were both excellent. The flight attendants were attentive and helpful. Wide selection of entertainment choices."
Cons: "Our connection from Zurich arrived as boarding had begun in Reykjavik. When we arrived at the gate, it looked like business class had already been called, so there was HUGE mob gathered about the gate including small children. An employee worked her way through the crowd randomly checking passports and marking boarding passes. Eventually we made it onto the shuttle which drove us out to the plane. I wouldn't like to fly Icelandair overnight because I wouldn't be able to sleep at all in the business class seats since they don't recline that much."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Pros: "Poor communication. Old planes. Late departures and arrivals. And the staff has zero f@;$s to give."
Cons: "See above."
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Pros: "Better movies assortment and also TV Cooking newtwork"
Pros: "Entertainment was broken the entire flight; unable to charge electronics; food available for sale was really limited. All in all, not a great flight."
Cons: "No acknowledgement from the crew or apology about broken entertainment system."
Pros: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Cons: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."
Pros: "Great service and crew. Food was excellent"
Cons: "London to Newark with connection in Iceland. Total 9 hours Need to update new movies. Icelandair has a large selection but of older movies that we all have seen already."
Cons: "Extensive delays"
Pros: "They left on time and arrived on time."
Cons: "Maybe, if not a meal, some snacks."
Cons: "Airport in Iceland severely overtaxed. Too many panes and people, not enough infrastructure"
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."
Pros: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Cons: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."
Pros: "See previous review.. Best of the best."
Cons: "Baggage claim took over 1 hour."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room. Can't imagine someone taller taking these seats."
Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles."
Cons: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Cons: "Boarding was unorganized."
Cons: "Seat 8G does not have a window."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Generally well run and a pleasant experience."
Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"
Cons: "Delay on boarding"
Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."
Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Cons: "Yet another delayed flight. All four legs of my NY - London trip via Reykjavik were delayed over an hour."
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Cons: "Hi, Pliz sort out the menu,the food was rubbish."
Pros: "It was great."
Cons: "way too crowded"
Cons: "Never took the fly"
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "Ease of boarding"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Cons: "You had to pay for your drinks and snacks on the plan."
Cons: "same as above"
Pros: "It was short and fine"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Cons: "No WIFI"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Cons: "12 hour delay. Very disappointed with British airways"
Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"
Cons: "Freezing cold cabin"
Cons: "You charged me for coffe after flying all night"
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Please include a complimentary tea and/or snack."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "Did not like that I had to buy a coke. Like common really?"
Pros: "great service - flight was smooth takeoff and landing"
Pros: "Fabulous experience on every level"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Cons: "very crowdy with suitcases on the board"
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "The price! BA direct was twice the amount. Traveling with three adults can get costly"
Pros: "Polite and helpful"
Cons: "Lost my bag with items in it that are irreplaceable."
Cons: "Very very late. So much for British punctuality."
Pros: "It was short"
Pros: "Everything was fine."
Pros: "Lunch salad! Great idea. Mini forks too cute to stand."
Cons: "The gate not being announced until 20 minutes before boarding. However, this probably wasn't BAs fault."
Pros: "See overall comments"
Pros: "Staff's attitude, courtious and caring staff Flight timings, no delays Food was good"
Cons: "luggage didn't arrive and not able to track it or contact the airline"
Pros: "I was upgraded to club world."
Cons: "Halfway through the flight a passenger who was apparently being "victimized" was placed next to me. This guy stank like a goat and was a disgusting slob. Way to ruin a rare upgrade."
Pros: "Everything was perfect. Thank you!"
Cons: "lost my luggage for no good reason"
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Pros: "The crew and the service was excellent."
Cons: "Gin availability"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "The movie selection on the flight was stellar."
Cons: "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "On time, good service."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Cons: "Too many delays"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."
Airlines flying from England to North America have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to North America
Masks required on board, masks provided on flights from England to North America
Social distancing seating
Middle seats unavailable to book on flights from England to North America
Testing for antibodies, testing for symptoms for flights from England to North America
Waiving of change fees. Search flexible flights from England to North America