Delta flight was on time, seats were comfortable, and crew was nice.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Everything was good except when we're on a 6 hour flight at dinner time and all they offer as part of the fare are little bags of junk food, it's disappointing. Bring back food service without an added price.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
The seats are uncomfortable and there was no power to recharge a phone.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Over the wing seat at emergency exit only downside people using lavatory have no respect and wait in the space
Flight delayed any hour and couple of big gate changes
The pilot came out and chatted with the passengers. He explained why there was a slight delay. The crew was excellent. Very helpful. I had to buy meals for my whole family and they were in different seats, so the crew had to deal with that. They were very pleasant and accommodating and did a great job!
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
We had things stolen from our luggage, we also were refused an upgrade on a flight that was not full.
When we left, it wasn't Great . People were drinking heavily, very disrespectful Extremely loud, the entire trip. I think the crew members, should have get their attention. Coming back was great.
I sat in the club. The seeds were fantastic. The meal was great and Entertainment was good. The crew was fantastic. I recommend it to everybody.
The food was small portions and not fresh. I was seated at the back of the plane so by the time the cart approached me most of the food options were sold out. The cabin crew was fantastic however.
Great flight and crew. Food isn't free and neither are headphones...
We were in economy class but paid for option Plus which offer you an extra snack after take off, free earplugs & blanket. The crew were very attentive. The comfort however wasn’t great, hard to be comfortable in such restraint place. Wasn’t able to sleep through out the 7hrs flight and was exhausted upon arrival.
The facilities at PDL are absolutely appalling during a 4.5-hour connection. Passengers from multiple flights were crammed into a small area with insufficient seating and only a snack bar. The only bathroom was unisex, with one stall for men and another for women side by side. This is for hundreds of passengers. The connecting aircraft from PDL to JFK was downgraded/switched out to an Economy Class-only configuration without explanation, even though the aircraft with Comfort Class we arrived from FNC on remained at the stand. Those who paid for Comfort Class could not enjoy the better seating or catering. Food and drink aboard was sub-par. I would qualify it as one of our worst travel experiences in years.
The crew was great. The only problem is that electrical outlets were not working in what seems to be a half of the rows on the plane. Considering that passengers are asked not to use power banks, this leaves us out in the blue without any entertainment option.
Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.
Flight on time. Staff pleasant and responsive. Food could be much better. Snack before landing was a few dry crackers and a drink. Nothing else. There was a very lumited selection of beverages available on a 7 hour flight. No soft drinks, even in the front cabin.
Delayed departure of one hour and half, inflight entertainment NOT functioning. Plane did not crash and I arrived alive, so I guess it was a good flight.
This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.
There is one flight a day and it was canceled with no explanation
Flight was ok. Food on way there great a pork dish way back tuna and pasta was not good. Flight attendants were great. Wish they had more soda options like ginger ale seltzer water. Good experience overall. Worst part of trip was car rental Klass company car broke down we were on side of road late night 4 hours awful awful experience all they wanted was 500 euros for help to come absolutely horrible experience we were scared side of highway they offered zero help!
Coming from USA it was nice to be treated nice for a change. Even though our flight was pretty short we were served breakfast. On time flight with very caring staff. Please teach American carriers how to treat people.
More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
It was on time. Snacks could have been provided for free.
Tirana was crazy check in and getting bussed to another gate. Both Germany stops were intensive customs but organized, but that wasn't the airlines problem. The crews were fabulous on the planes. The announcements were not easy to understand in English, slurred speech. Customs inthe US were fast. We waited for luggage, three later arriving planes had their luggage and left before us
Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
