The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
The food was great and the service and attitude was amazing!!
Much better than the major US Carriers especially in Biz Class.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my baggage and I still have not got it back. Disgrace
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
No bording was given for next trip on same carrier, food was very moderate.
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
It’s a delta flight operated by LATAM. The whole ticket sale is a mess, delta changed my flight but didn’t update it in LATAM system, I couldn’t get my boarding pass, it took me hours to resolve this issue with delta. I had to change my travel plan. No apology from Delta even though it’s their fault.
It was a very good flight, no entertainment is the reason for not checking that box.
Not sure why there are so many security checks at this airport. Consistently annoying showing passport over and over, checking carryons at gate all the while trying to make tight connection. Basically it was uncomfortable crowded cabin with meidiocre service
Please guy check the food I almost end up to the hospital
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
Dear Air Europa Baggage Claims Department, I am writing regarding my baggage claim, reference number JFKUX13455. My baggage was delayed and was delivered to me later than expected. When I received my suitcase, I discovered that the suitcase itself had been significantly damaged. Unfortunately, when I opened my suitcase, I also discovered that many of my personal belongings were missing from inside the suitcase. Several items that I had packed before my journey were no longer there. In addition, three cartons of cigarettes that were packed inside my suitcase were also missing. The missing personal belongings include the following items: - Prada sunglasses — $450 - Ray-Ban sunglasses — $300 - Dolce & Gabbana perfume — $185 - Three newly purchased clothing items from Turkey — $200 - Two pairs of slippers — $280 - Coach handbag — $395 - Newly purchased suitcase — $75 Total value of the listed items: $1,885 The suitcase itself was newly purchased, and I have the original receipt showing the purchase price of $75. I also have purchase records and credit card transaction records for several of the missing items. The three cartons of cigarettes were also packed inside the suitcase and were missing when I received my baggage. I have photographs of the damaged suitcase and supporting documentation regarding my purchases. At the moment, I am unable to upload all of the photographs and documents, but I can provide them as soon as I am able to do so. I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim. Please let me know if you require any additional information or documentation from me. I am prepared to provide receipts, purchase records, photographs, and any other supporting evidence necessary to process my claim. Thank you for your attention to this matter. I look forward to your response and to a fair resolution of my claim. Sincerely, Çiğdem Karasu Claim Reference: JFKUX13455
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
Need to pay for a cup of water. No food. Need to pay for headsets.
I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.
Terrible experience - we won’t be flying with Air Europa again
I'm not going to travel with that airline again.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
3 4 3 seats are cruel, the average person should be able to fit in the seats and this was not the case. I was at an angle for hours just to remain in my seat .
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
The flight on time, flawless check in and boarding process, the crew was very friendly.
Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
