|Avg. flight duration||2h 55m|
|Flights arrive in||Edinburgh Turnhouse|
|Flights depart from||Florence Peretola|
|Airlines||British Airways, Brussels Airlines, Lufthansa|
I feel safe and comfortable in British Airways.
The ticket is too expensive .
The movie and television options were fairly good.
I usually enjoy the BA flight from London to Austin, but this flight was extremely uncomfortable. The seats were cramped, and when the woman in front of me leaned her seat back, I didn't have enough space on my tray table to even keep a laptop fully open. The food (chicken casserole) was also terrible, and the airline ran out of other lunch options by the time they got to the back row where I was seated.
The food, entertainment, and service was superb! Very easy to overlook how late the flight was. I appreciated the blanket and other items provided!
After a week, I still do not have my luggage. This is due to the flight being delayed 2 hours and I do not know why it was delayed. Because it was delayed, I missed my connecting flight.
Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs
Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?
Crew members were very friendly, plane was clean, seats were comfortable, and flight was much quicker than what I thought it was going to be. Boarding was a tiny bit unorganized, but overall flight was great.
Boarding was a bit disorganized. I had brought my carry-on but the lady at the counter said I had to check it with baggage (which ended up getting delayed once we landed for an additional 15 minutes)
The safety instructions movie was entertaining the first time. The crew was friendly overall.
Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low.
Crew was polite, but...
The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv.
I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department
Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information.
Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful.
Rude staff and poor connection management. Airport sucks.
Best international flight I have been on. Staff was very accommodating.
The wifi was not working, but we still had in flight entertainment.
Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me.
Unable to think of anything I did not like.
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