25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
The flight itself was ok but delayed take off meant that service was also delayed once in the air and it was a long time before the lights in the cabin were turned off. The food was pretty poor, which was disappointing for Virgin. Particularly breakfast which was a dry bagel with a pot of cream cheese. Economy sears were not comfortable despite us handing 3 seats between the two of us, I was unable to get comfortable and sleep. The entertainment was brilliant with a great selection and a very welcome addition was free high speed internet access for flying club members meaning I could stream video whilst in the air.
Food was okay. Seats were a bit cramped. In flight entertainment headphone socket didn't work on my seat. Wifi was great, so I was able to stream on my iPad
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.
Turkey slices for breakfast. What happened to eggs, bacon, and sausage? The TV shows could’ve been more comprehensive as well as the movies.
Let’s be honest. You know you are boarding a flight where the seats don’t recline and you need to pay double the price for bread, gin and water. But beware, they test your tolerance to torture pre boarding. They call all British passport holders. Then tag cabin luggage to be checked. And the ground staff pretend not to know what is happening and just says - please ask the other staff.
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
Menzies group staff not very sympathetic good at breaking up families during the boarding process
There was no warning that they have added passport control after check in, the line was enormous and after 46 mins wait we missed our flight. Were forced to leave the airport and purchase new tickets at full price to board a later flight. TAP were unsympathetic and unhelpful.
Check-in guidance for transfer flight, boarding, in-flight service, seat comfort, etc.
Not much to like. Check-in and bag drop procedures are a crowded, disorganized and confusing mess. Agents were grumpy and unhelpful, somehow expecting passengers to automatically know and understand the airline's procedures. Boarding was chaotic and included a stand-up, sardine-packed bus ride to a stairway pushed up to the aircraft out on the tarmac. Passengers were left waiting in the bus for a lengthy period on both ends. Flight departure and arrival were delayed by passengers scrambling to find space for bags in the overhead storage. Many passengers not in compliance with carry-on rules. Everything you could hate about flying in this ride.
Its a short flight with no entertainment. The food was so so.
Dreadful - queued to get onto a bus, stood for 10 minutes on the bus, drove to the plane, stood for another 25 minutes on the bus outside the plane. When allowed on we could only board from the front & were seated in the furthest row back. The second bus was allowed to board from the back so chaos ensued!. The flight was an hour late - nobody said why, nobody apologised. On arrival at Heathrow we stood for nearly 30 minutes before being allowed off - again with no explanation,
Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
In premium economy I was expecting a bit cleaner area. Tables were not very clean. Only one of us received a blanket and pillow. The food was okay. Probably a smidgen better than coach. The crew were very nice but should have done more walk through to at least pick up trash.
The chicken adobo was a little too spicy but good otherwise. My personal opinion. Movie selection could be improved, too many horror movies. Could add a few more chick flicks! The flight was bumpy at times. We arrived a little early too! Flight attendants friendly.
really bad they refused to check in luggages that I had purchased, even showing them the transaction receipt from british airways app the staff in miami was MEDIOCRE
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
Crew never smiled, never helped , told me to make my own bed ( in Upper class), never offered a drink
Information when booking said the flight would be with American Airlines but the flight was actualy with British Airways. Check in from Orlando was nice and quick. I agreed to put my cabin case in the checked luggage as it was a full flight. Case came back damaged (unable to put the handle down) so will have to dispose of it. Seats were quite cramped with very little leg room, even for economy. This was the experience of both the outgoing and return flight. Cabin crew were ok and flight time was punctual.
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
Always getting updates by email very easy to check in on line. There was plenty of checking in staff to get you all through. It was nice that the flight attendants took time to talk to you and were interested in your holiday.
Food better on way home than going out. Same entertainment both ways.
We were ticketed to heathrow instead of Barcelona . Why? per the incompetent ticketing person we had to get off get our bags go through immigration and then get ticketed for the remaining leg. This was not required We missed our flight. Per heathrow agent this is a reoccurring problem from Orlando. They notified British air but problem persists. We were rebooked and arrived 18 hours after we left Mco. Between this the mediocre food and horrible aisle bed. I will never book another British air again
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
Boarding was poor. All groups called immediately one after the other resulting in a long queue in the jetty/jet bridge. Seats were very hard and and did not recline on a 4.5 hour flight. No food was available. Plane was cold. There was no entertainment.
Love the A380 - loads of room. Headphone socket on my seat didn’t work. Sounds like a trivial issue? Well when flying long-haul the in-flight entertainment is what keeps you going so when it doesn’t work it’s a disaster. Pay attention to the details please BA. Spoiled what was otherwise an excellent flight with the usual brilliant crew.
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
I don’t understand why a reputable airline like BA would delegate their London flights to AA. Makes no sense to me, as most domestic carriers do such a poor job these days. Terminal 3 at LHR is a total dump
Was late but that airport/storm fault. Flight was full but comfortable. Food quite nice. Unfortunate that I had a rather miserable attendant, others were much friendlier
We got our seats and was surprised at the half empty plane, so had a very good hostess and we enjoyed the whole flight back home, so the only thing we had to wait for was the passenger assistance that was not there and had to wait about 20 mins on the jetway.
The aircraft left 5 hours later than original dipartire time They let all passengers board and sit for 3 hours in a hot air plain with no A/C. Than they made all passengers leave the air plain due to some issues to the engine. Passengers received 1 glass of water the entire time . Than they boarded everyone again and took almost another hour before they took off. I bought these tickets for my 74 years old mother, Julianna Horvathne Kas and my nephew, Balázs Kelemen. Definitely going to request for a compensations!!
The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.
