On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name
Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin
You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders
The flight itself was ok but delayed take off meant that service was also delayed once in the air and it was a long time before the lights in the cabin were turned off. The food was pretty poor, which was disappointing for Virgin. Particularly breakfast which was a dry bagel with a pot of cream cheese. Economy sears were not comfortable despite us handing 3 seats between the two of us, I was unable to get comfortable and sleep. The entertainment was brilliant with a great selection and a very welcome addition was free high speed internet access for flying club members meaning I could stream video whilst in the air.
Food was okay. Seats were a bit cramped. In flight entertainment headphone socket didn't work on my seat. Wifi was great, so I was able to stream on my iPad
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Great crew - old style upper class seats on the older fleet now feels dated
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Flight was delayed and due to this we almost miss the connection flight
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
Should have more cosmopolitan food choices - too many Indian dishes - the only entree not Indian was lamb which I don't eat
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
Worst customer service I've ever experienced on a flight. They downgraded my seat without giving me any other options, then sat in a seat with an arched back for 10 hours. I was not able to get ahold of any customer service representatives to understand what alternatives I might have, or how they will be handling a refund for the difference in fares between business and premium economy that I was downgraded to.
Poor experience at Bengaluru Airport. Slow check-in process. Boarding calls were unclear and by number (no clarification given for priority groups) and were caught in wrong queue with infant based on what was written on ticket. Aircraft seat was not comfortable. Slow initial service for flight at 03:00 where most passengers wanted to sleep - did not seem right to be serving meal after takeoff. Poor quality breakfast in morning, not offered any tea/coffee alongside Only saving grace was that this was a night flight and the plane had free high-speed Starlink wifi.
On time. Comfortable sats. Clean aircraft. Friendly crew. Good food.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Better service to offer drinks in the middle of the trip
They can improve Everything, a 12 hour flight has just 2 meals and the meals are 7 hours apart, wtf are they thinking. At the very least they should have 2 refreshments like some small snacks with some water or some other refreshments since there are people travelling with medical conditions. The services and seats were genuinely horrible
The British airways from Dallas to London is not great , the food is not good at all but BA from London to Delhi is amazing food is great.
Missing 3 out of 10 checked in bags.Transfers in London and Chicago are chaotic.
Was on time, the crew was courteous but no WiFi in business class, seats uncomfortable , the entertainment screen was clunky to use, coffee was below average.
The quality of service in AI Express was much better than Air India
Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.
Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
The flight was dirty. The screens were not working and people were restless. Food and staff was okay.
