Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
luggage and cary on were extra, as well as seat selection. $240.00 was added to the final price tag.
The space for seats were uncomfortable and lack of leg room . I paid extra for more leg room. I’m not a big person.
I checked in early in Kingstown and one of my luggage was left back. I am very disappointed because it contains items I care about.
Everything was great, clean plane and washrooms. Flight was on time, excellent boarding process
Flight 3 hours late due to poor planning followed by a thunderstorm which happened after the scheduled departure time. Plane stuck on ground for 3 hours and flight connections missed without compensation resulting in new tickets needing to be bought.
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
Delayed delayed delayed cancelled and all we got was $60 food or beverage Embarrassing I'd say
Everything should be better, terrible flight and airport service. Delayed for 6 hours, flying around for 1 hr, and keeping us on a plane for another 2,5 -3hrs.
Ok Did not like that the second leg of flight was moved earlier making it a rush to make it
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
Safe arrival. Improvement on Time efficiency Effective Communication will be great.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
With three empty seats across the aisle from me I politely asked the crew if I could sit in one of those seats. They initially told me I couldn't do it for my safety. When I pressed them again they blamed the captain. So which was it? I didn't appreciate either nonsense explanation simply because they didn't want to honor my request.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
Good crew and on time but old plane and poor breakfast
5 days later I have not yet received my luggage so terrible and unacceptable
