£33 Find Cheap Flights from Italy to London Heathrow Airport

The flight went well. However the leg room in coach class is very very tight. We arrived early but could not get to the gate early….sadly. Also something about off loading cargo- we had to wait to deplane. There was not clear explanation for that.

Awful. Flight was late. Follow flights cancelled. No person at the British airways counter for hotel voucher. Awful service.

Need thicker and wider blankets. Food was below standard especially in the fist leg.

I travelled in business class and was disappointed by lack of service, curt and borderline rude time of the crew and to top it off, all of my luggage was delayed. It was like pulling teeth to even report the missing luggage and recover it the next day from the airport.

Boarding was poor. All groups called immediately one after the other resulting in a long queue in the jetty/jet bridge. Seats were very hard and and did not recline on a 4.5 hour flight. No food was available. Plane was cold. There was no entertainment.

The cramped seats are cruel and unusual punishment and may violate the Geneva code.

Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.

The update about flights and the terminal changes information was great.

Check in was was and the agent was very friendly and helpful The lounge was nice...boarding was straight from the lounge Everything worked at our seats, and video entertainment was good ..food was mediocre

The flight was excellent in World Travellor plus. Well worth the extra money. Boarding at Phoenix was the usual poorly organized event. Very stressful.