£45 Find Cheap Flights from Italy to London Heathrow Airport

It is a wonderful airline. The cabin crews were friendly and the food as well as the service the were excellent.

Good but could be better for comfort and entertainment aspect

Overall it was not a pleasant experience, I was given the middle seat even though I asked for a change they didn’t honor

No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.

Very bad.i will never book British flights for future

Moved me away from my family and refused to fix it.

I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight

Must have had an elderly tour on the trip. Plane boarded via tarmac and had both front and tail stairway access. We waited about ten minutes at the rear entrance while elderly folks entered the forward access and walked all the way back to last rows of the aircraft! We could not access the row until every one of them finally reached the final rows. There should have been an agent directing folks Forward and Aft based on seat row. It was comical.

The airport experience at check-in, just to drop a bag, was horrible. The were two agents working, two watching. We stood in line for just short of one hour. I asked the agent if this were normal and he said, "Well, yes. Just two computer terminals." No apologies. BA needs to fix this ASAP. Meanwhile, I've moved BA to the very bottom of my booking list.

Good shuttle to Europe. Face check boarding needs overhaul. 2 stations for 200 people and still with passport check. Why have both? Why is this now slower than 5 years ago?