The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Great flight Will go again!
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Great plane and staff"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "Long haul flight made pleasant by KLM"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "kLM staff was great."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
The boarding process was good: filling the plane from the back. The only problem was that you could not hear the announcements at gate 11, T5, JFK.
The flight from Amsterdam left so late I missed my connection. Then they did not rebook me until 48 hours later. I could not get a hold of them with incredibly long hold times (2 hours plus). Once I got a hold of them, they were curt and rude. Incredibly unhelpful. I ended up having to buy a new flight home. Never again!
Our luggage has been lost. My grandson and I are here at our London hotel with nothing but the clothes we wore. Reports have been filed through the airport LHR, and with Aer Lingus, but no one communicates back. Never again!
Aer lingus were great to fly with but I got some very confusing calls from chatdeal that I booked with at midnight, 5 hours before I had to be up for my flight telling me I had to “uncheck in” to fix an issue on their end. It wasn’t an option and after an hour of trying I gave up as I had my boarding card already. Boarded the plane just fine. So I don’t know why they gave me an hour of stress just before my flight… I’ll book directly through aer lingua next time
Food was very good, but could have served coffee with breakfast. No blanket in cool cabin.
Efficient flight and the pilots landed well in strong winds. The plane left 45 minutes late, not sure why. Clean plane
It was only a short trip On time and easy
Pros: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Cons: "The top cushion on the seats could be less bulky."
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "Great to go through customs in Dublin so the landing at home is easy."
Cons: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Cons: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Pros: "The price point."
Cons: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Pros: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Cons: "Everything was simply perfect"
Pros: "Great crew and food! Loved the comfort."
Cons: "The selection of movies could be better. There wasn't a lot to choose from."
Pros: "The staff are always lovley"
Cons: "They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss"
Pros: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Pros: "Flight was on time."
Cons: "Rude flight personnel. We werent assigned seats by each other when we have a four year old. Personnel was rude when addressing the issue. Very rude flight attendent as well. Flights were not child friendly in regards to beverages. No apple juice or milk. We will never fly Air Lingus again."
Pros: "Crew was professional and polite. Food was tasty. Good entertainment available."
Cons: "Unfortunately, some technical issues prevented us from taking off on time, and we had about an 1 hour and 15 minute delay."
Cons: "Aer Lingus made us miss our flight and has us still waiting for a resolution after 22 hrs. This is the worst airline ever!"
Pros: "The ground staff at Heathrow were friendly"
Cons: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Cons: "Haven’t flown it yet"
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Pros: "Crew was very nice and helpful. Boarding process could have been better it was slow."
Cons: "It would be nice to offer more than just coffee, tea or water for free and come around more often."
Cons: "I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana firstname.lastname@example.org"
Pros: "Average economy for a 90 minute flight. Crew were cheerful."
Cons: "They don't have a free drink service like most European airlines."
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Pros: "Great Plane, Fantastic service. Did their best to take care of us. Provided us with vegetarian meals and requested and plenty of drinks, including wine and beer."
Cons: "Boarding a bit disorganized, but this seems to be an issue with most flights."
Cons: "the food was really expensive"
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Cons: "Flight did not have a very good entertainment selection."
Pros: "Boarding Gate crew were good."
Cons: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Pros: "The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good."
Cons: "Thw system they use for in flight entertainment was a little glitchy."
Pros: "We had good seats and the crew was very helpful"
Cons: "We were there 3 hours ahead of flight, but the desk was not open and the wait after we finally determined where to go was too long. Took off late, which set us all up for a mess due to the tight connection in Dublin. Additionally, sat on the tarmac after landing making us even later"
Pros: "Friendly, helpful crew. Aer Club members board first - worth joining!"
Cons: "Lost expensive iPhone and literally could not get down to floor with ridiculous crowded seats, minimal possible movement, to investigate the "klunk." When I exited and discovered missing phone, was sent on wild goose chase OUT of secure area, and it took 30 minutes before cleaning crew checked my seat area. Phone gone."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "I had not pre-ordered a vegetarian meal, and there were no extras, but one of the flight attendants gave me a fruit salad from one of the crew's meals."
Cons: "The sound quality for the announcement system and the headphones was really bad, so I could never understand what anyone was saying. The crew is very formal and sometimes curt and borderline rude. They just seem very inflexible and seem to put rules before people."
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Cons: "This flight was connection to Rome from US. In Rome, my luggage never made it. Same flight a few days earlier, my mother has the same thing happen. If they can't get luggage on a connection, something is wrong. There was plenty of time. Otherwise flights were fine."
Pros: "Not much"
Cons: "The ladies who checked in our bags were incredibly rude to me, my mother and my husband. On top of that they forgot to add the tags for Rome on our luggage so they got stuck in a connecting flight in Chicago. When we asked the supervisor to tell the people in luggage claim to forward our luggage to Rome when we were in Chicago (because of course the connecting flight only gave us 40 minutes to get to our flight to Rome so we didn't have enoughtrime to check our bags a second time), he said no. What would it have killed the guy to make a simple phone call? The alternative was to wait a day or two to see if maybe we could catch another flight to Rome with our luggage. I've never made a complaint before and I've never really made review because I don't it really accomplishes anything and I'm sure the idiots at American Airlines will never see or care about this, but I was extremely disappointed. They didn't get any empathy from your employees not even an im sorry, and I get that this job is hard but I have the same job too and I suck it up and still try to empathize with my customers. Oh well... it is what it is. The Airlines can do whatever they want."
Pros: "Crew was friendly and helpful. I require gluten free meals and was accommodated with meals and snacks."
Cons: "Sound on entertainment was terrible. I couldn't understand dialogue and background noises was too loud. Gave up after 10 minutes and read the books I had brought on board. I understand having to pay for alcohol but it would have been nice to get a wine with dinner for no charge."
Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Cons: "Our son's luggage did not make it to Barcelona with us. We arrived on Sunday. He was called Monday that a delivery service would bring to him that evening, but they did not show up. They were to come Tuesday morning, Tuesday evening, Wednesday morning and never showed up. He finally had to take a $35.00 cab to airport to get the luggage. NOT a good experience. The Aer Lingus support number just rang and rang, no one picked up for days! My daughter tried the main Aer Lingus connection but they referred us back to the same phone number. NOT good customer service."
Cons: "even smaller seats, more cramped than the previous flight and even more children crying"
Pros: "The plane was comfortable, the seats had a decent amount of room, the crew was friendly."
Cons: "The plane was sitting at the gate for at least three hours before we boarded, and then they found a problem to fix. We took off almost an hour late. There wasn't enough barbecue chicken for everyone so they ran out halfway through the flight, so I had no choice but to eat the other option which was really unappealing. When we landed we couldn't go anywhere because it took 20 minutes to get a paramedic on board for another traveler."
Cons: "Flight delayed due to refueling?? Sorry why was this not done prior to boarding? Sat for almost an hour on the plane before take off - terrible."
Le vol a été annulé et vous vous permettez de solliciter notre avis ! Je trouve cela inadmissible au regard des désagréments subis.
Aircraft AUS->LHR, food, service
Pros: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Pros: "Amazing crew , very accommodating , and friendly , professional, excellent!"
Cons: "Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Pros: "Crew were very good"
Cons: "Poor entertainment system"
Cons: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."
Cons: "This airline flew me from Manchester to London. At the worst time."
Pros: "Comfortable economy seats. Excellent experienced staff."
Cons: "Food was so so. Entertainment system is old and a bit slow."
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Cons: "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"
Cons: "Always late always charge for water that’s sad"
Pros: "Crew was great!"
Cons: "entertainment system - very old and no way to get power for personal devices. This is a problem for such long flights"
Pros: "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Very pleased about that."
Cons: "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Tap water, really?"
Pros: "Food and service great"
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "Crew were helpful, polite"
Cons: "Flight was late boarding and departing Not particularly comfortable seats No free drink"
Pros: "Crew were exceptional in service friendliness and attentiveness."
Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."
Cons: "Sitting on the tarmac for to long...."
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Cons: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Pros: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Cons: "Heathrow airport at 4:30 AM not fun at all"
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Cons: "Nothing wrong"
Pros: "It was a short flight. Nothing to report"
Cons: "No snacks or refreshments offered"
Pros: "LHR is ok for transit"
Cons: "BA ground staff threatening to take hand luggage off passengers as the flight was full. Very uncomfortable seats"
Pros: "In flight entertainment and meals were great. Flight was on time."
Cons: "Very crowded and difficult to move. Also, would have liked more water service - had to go ask for water a few times since service was not offered regularly."
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "On time. Plenty of space on seats"
Cons: "I asked as soon as boarded what were your gluten free food options were? Told there would be hot food options. But this one meal was sold Hence I got nothing to eat as there was no other option"
Cons: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Pros: "boarding was fine and the crew was nice."
Cons: "the leg room was terrible and charging for drinks was a first."
Cons: "There was no food from the declared list. One bacon bun took 40 min to prepare."
Cons: "We had to cancel flight due to Hurricane Irma change of flights from London. BA refused to let us rebook or change flight. Poor poor customer service! I will never fly BA again!!"
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "It was late and I almost missed my connecting flight"
Pros: "Great flight, nice and short. Great crew, very helpful"
Cons: "No entertainment on the flight and the seats were much smaller that I expected."
Pros: "The services in general."
Cons: "Not of anything that I saw."
Cons: "Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition."
Cons: "We were delayed getting out of Rome, making our connection a little stressful."
Pros: "Reasonably efficient and comfortable."
Cons: "We missed our connection flight, to make things worst, we had to wait 3 1/2 hours standing in line just to speak a British airways staff because many of the desks were empty and half the desks were catering to first class and business class passengers"
Cons: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."
Cons: "3 hours standing in British airways and Iberian airways ticket and checking counters to get alternative flights. They could not do the "entire change" and required that we wIt in line after line. Will be a full 24 hours until the entire trip is complete. Would have been nice to at least sit in the empty first class seats on the transatlantic flight with my party as a bit of customer service. Wondering how many hours other had to wait for alternative flights because they did not use the first class seats as an alternative."
Pros: "The in-flight service was great!"
Pros: "Good overall. Such a quick flight there's not a lot to experience."
Cons: "Nothing negative, we didn't have entertainment or food service, so can't comment."
Flight was cancelled 1 hour before. Impossible to receive any help from Easyjet at all. Had to rebook at own costs. Will never trust nor book easyjet again
Cons: "I was disappointed that I had to check my bag. The was carry on friendly and I would have fit it easily into the overhead while fitting my other personal item below. I also missed my flight to Berlin so I wasn’t very happy to begin with. An extra 200 dollars later and I was on the next flight to Berlin."
Pros: "The crew was excellent, the flight was comfortable however the boarding process was a bit disorganized but I’m pretty sure that was an airport issue"
Cons: "Nothing to complain about"
Cons: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Pros: "On time"
Cons: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Pros: "EasyJet are generally efficient and feel like they have the passenger in mind."
Cons: "Not sitting cooped up in our seats waiting 45 minutes for a slot."
Pros: "I liked that we made it safely. That’s about it."
Cons: "No delays, more information, good communication and some compensating!"
Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"
Pros: "Easy flight time and Luton airport is small and manageable"
Cons: "Cleaner plane"
Pros: "The actual flight was quite alright. Staff were efficient and courteous, seat were comfy, although they didn't lean back."
Cons: "Boarding was a disaster. We arrived quite early but no-one was available to check us in, so we had to wait an hour. When we got into the boarding area, there was a restaurant that only had sweets (it was 7 p.m.). This wasn't the airline's fault of course, but it added to the frustration. Then signage at the gates was unclear so that we weren't sure if we were in the right line up. We had to squeeze past around 150 people who were boarding a different flight (to Porto) and then were informed that we had priority boarding and didn't have to wait. We still had to wait anyway, around 40 minutes. All very confusing and frustrating. But it was cheap, so that excuses everything, right? Not."
Pros: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Cons: "Slow boarding at plane, seats are not reclining."
Pros: "On time and nice staff"
Cons: "No vegan options on menu other than crisps......."
Pros: "What a landing from the pilot. Straight from the aviation textbook."
Cons: "12 min delay."
Cons: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Pros: "No complaints about flight"
Pros: "All good"
Pros: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "Plane was fine"
Cons: "had to wait nearly an hour from departure lounge then on the plane before takeoff. Felt we were being herded like cattle and then left to stew in a holding room before allowed access to plane."
Cons: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Cons: "The App did not instruct me to pay for luggage ahead if time or else the will rip me iff at the check in gate. the check in staff were rude and NOT understanding . I will never fly EasyJet EVER again"
Cons: "They didn’t be organized"
Pros: "Easy flight conditions"
Cons: "Limited space for long legs"
Pros: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Cons: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Pros: "I like being on the plane. Especially when I’m going home."
Cons: "Nothing to add."
Cons: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Pros: "It was obvious that we had a excellent pilot ( captain) from very nice take off to a very present landing and well on time. Well done Easy Jet. I will definitely book with you again."
Cons: "Very unpleasant person sitting next to us however that was not Easy Jets fault."
Pros: "You get what you pay for. That is exactly what easyJet is. Do not accept anything more. Some passengers decide that they are allowed 2,3 even 4 pieces of hand luggage! That annoys the crew and they make EVERYONE check the sizes of the luggage. That is just annoying. You know you’re only allowed one piece. Why bring more? To get from a to b this is the best service you’ll ever find. I have used it many time and have had no problems, personally. It’s amazing value for money."
Cons: "Annoying people who think that they can get away with more hand luggage. It’s not going to work. Stop doing this as the crew will make you put it all in one bag. It’s not worth it!! Pay for an extra bag if you need to!! It just annoys the rest of us!"
Pros: "Quick service."
Cons: "All good"
Pros: "The way Boarding was arranged."
Cons: "Time management was poor"
Pros: "nice, fun crew"
Cons: "plane was filthy"
Pros: "easy boarding"
Cons: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
Cons: "the ground crew took way too long in loading the bags and thus we were delayed 40 minutes."
Pros: "I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?"
Cons: "Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle."
Pros: "Spacious seats for an airplane! And the takeoff and landing were so smooth."
Cons: "Being from the US, we weren't familiar with the boarding process (no gate # until almost time)- but that was our challenge, not anyone else's. we really enjoyed flying Easyjet."
Cons: "The plane was late, dirty, stewardess was rude, hidden fees."
Pros: "Smooth experience from boarding to landing, staff efficient and helpful."
Cons: "Left 30 minutes late."
Pros: "Short, quick flight that saved me a lot o time"
Cons: "Queuing on a stairwell in Belfast"
Pros: "I really like flying with easyjet, it's a budget airline so I know there will not be amenities such as free snacks and drinks. The crew was friendly and helpful, boarding was organized and quick. Overall a very good experience."
Cons: "I am short so I don't need a lot of leg room but the seats are very narrow. I was pressed between two grown men and was a little too close to be comfortable."
Pros: "Nothing. We were not on the flight because the gate closed before we got there. We were delayed because my wife had booked assistance from departure area to gate."
Cons: "We were delayed by Airport assistance for my wife although it was booked well in advance and Easyjet gate closed before we got there despite the fact they were told we were on our way we had to rebook at a cost of €337 single for two persons from Malaga to Belfast."
Pros: "Departed punctually in both directions. Just a 25 minute flight so there's not much more I can say."
Pros: "Absolutely no information given by airline staff or airport staff."
Cons: "seat are really uncomfortable...staff unpolite"
Cons: "very long delay with no real reason given"