Chairs do not recline. Finished the trip with an aching back.
Iberia airlines was late on every flight I had. It was very difficult to communicate in English with iberia airlines and airport employees.
The flight delay in Dallas created a domino effect that impacted all of the connecting flights. It also increased the number of connections. I missed my flight from Casablanca to Marrakech because of the tight turnaround when landing in Casablanca. . CMN airport was understaffed. Only one person could help while other employees were just watching him. It was an extremely frustrating situation. People were crying and slamming their palms on the counter when speaking to the customer service provider, Allabough (man’s name?). Allabough couldn’t change my flight in the system. simultaneously, I was on the call with America. Airlines customer service rep named Solomon that said he couldn’t change it either. So, I took a ONYA voyages train to from Casablanca to Marrakech to get there on Friday June 26. This was unpredictable trip.
Well my luggage was damaged and they lost the plastic cover. I need to file a claim and I would like for someone to follow up with me on this. Thanks.
Service and food were excellent, could have been more info in English.
One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!
This flight was rebooked from a missed connection 3 days before due to connecting flight cancelation. We had upgraded on our original flight but were assigned coach seats on this flight. BA could do nothing to upgrade us due to this flight being "overbooked" and "busy". We should have been rebooked in upgraded seats. Now we have to apply for a refund.
Our flight was at 12:30 but we couldn’t check in till 10:30 because there was no staff working. When they finally arrived, there was a long line of people waiting to check in. They definitely need to be prepared at least a few hours ahead of the flight to be able to check people in. We’ve been there since nine in the morning. After we were checked in and went up to the gate, the staff was very nice. We were supposed to leave at 12:30 but we didn’t leave until later. When we arrived at Madrid, we had to run to our gate so we wouldn’t miss our connecting flight. The time that we got to our gate, they were calling last call for the flight. We were all out of breath from running and the lady that was taken our boarding pass and passport to scan before entering the plane was very rude. She told me to stop breathing on her and that she understood it was from running, but it’s a hygiene issue. I was embarrassed and felt degraded. All I could do was look at my husband. He couldn’t believe that she said that, the reason we were breathing hard in the first place was because of her airline that she worked for was late, which caused us almost missed our connecting flight. I was trying to catch my breath from running I couldn’t just stop! The staff on the plane were very polite. We got the premium economy and even though are seats had more room it didn’t look much different from economy. Besides our meals and snacks if we asked for any drinks, we had to pay for extra drinks. We got the same meals as economy. We had to still walk all the way to the back to use the lavatory because we were not allowed to use the one near us because that was for business class. I honestly don’t think it’s worth paying for a premium economy with Iberia. I wanted to do the tax receipt in Madrid from all the purchases we made in Spain and Portugal, but since we had a run our gate, we didn’t have time to do that. I did like that the flight had different meals for my three year old. We probably won’t travel with Iberia again.
Amazing, would 100% recommend flying with Iberia when going to Europe
paid for premium economy, and it was a waste of money. Got slightly more legroom and that was it. Definitely an inferior product to their airlines premium economy. Service was rude when you could actually get it. Never again
They should provide water to passengers who ask for it
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
The seats were uncomfortable and barely reclined at all. Very little leg room despite being business class. The crew was friendly and the food was good. Had to use my own phone for in-flight entertainment.
why did we have to go through security mid flight
There was no bag included in the reservation. The price was double. Not properly advertised
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
