Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Cancún
British Airways has waived its change and cancellation fees on flights from London Gatwick to Cancún. Confirm policy on booking site.
Most visitors from London Gatwick Airport can enter Cancún without restrictions.
Read more about travel restrictions for Cancún
Visitors from London Gatwick Airport are not required to quarantine after entering Cancún.
Visitors from London Gatwick Airport are not required to present a negative COVID-19 PCR test or antigen result upon entering Cancún.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
The average direct flight takes 10h 30m, covering a distance of 4957 miles.
There are 24 (direct) flights between London Gatwick Airport and Cancún per week, averaging 3 per day.
In the past 3 days, the cheapest one-way tickets were found on British Airways (£121) and Multiple Airlines (£221), and the lowest round-trip tickets have been found on TAP AIR PORTUGAL (£285) and Air Europa (£346).
British Airways (3 times daily) is the most frequent flyer on this route.
For London Gatwick Airport to Cancún, Monday is the cheapest day to fly on average and Friday is the most expensive. Flying from Cancún back to London Gatwick Airport, the best deals are generally found on Saturday, with Tuesday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London Gatwick Airport to Cancún.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cancún from London Gatwick Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Cancún with an airline and back to London Gatwick Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cancún from London Gatwick Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Pilot communication"
Cons: "Free snacks & drinks"
Cons: "More legroom."
Pros: "Efficient speedy boarding but slow at Dubrovnik airport going through passport check"
Cons: "Free drink on board would have been nice as paid more especially for BA but apart from the baggage allowance and quick processing there was little to differentiate from a budget airline"
Pros: "Excellent service I don’t have nothing to say was amazing"
Pros: "Friendly clean and spacious"
Pros: "Getting off"
Cons: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."
Pros: "Good flight, no complaints"
Pros: "See above, ditto."
Pros: "Quickness of flight."
Cons: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Pros: "Speedy boarding process, very polite staff, good food."
Cons: "Very small serving of drinks, not a lot of entertainment on offer."
Pros: "Everything it was painless"
Pros: "Price was goo £200 cheaper than the BA price"
Cons: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Pros: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Cons: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."
Pros: "All good"
Pros: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Cons: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Pros: "fast efficient, lovely crew,"
Cons: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."
Cons: "Many cancellations and airline lost my luggage"
Cons: "Left late. Everything was unorganized."
Pros: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Pros: "Deserts were really good"
Cons: "Would be great to have Healthier snacks inbetween the meals"
Pros: "see above"
Cons: "see above"
Cons: "All snacks and drinks were for purchase. Not even free water!"
Pros: "The was good and air hostess was kind and gentle. ."
Cons: "No hay entretenimiento"
Cons: "A two hour flight and they ran out of time to serve drinks. Maybe if BA reversed their ridiculous decision to charge for drinks, it wouldn't take them so long."
Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"
Pros: "Everything was on time."
Cons: "It is a very good flight i seen. The flight was timely. Landing was very good."
Pros: "Actual room in coach"
Cons: "Corination chicken"
Cons: "Everything important was missing. Poor poor."
Pros: "Easy as pie!"
Cons: "Check-in... Long long lines to check in was terrible."
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Cons: "Old style entertainment console, small screens, no usb or plug point for charging."
Pros: "Very professional"
Pros: "BA was great especially in JFK"
Cons: "Booked through Kayak and my mums ticket was voided so couldn't board had to buy her a new ticket"
Cons: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."
Cons: "Not really friendly. Nothing to drink. My chair was broken so I couldn't really lean back."
Cons: "they lost my luggage"
Pros: "Nothing they cancelled flights"
Cons: "They counselled flights"
Pros: "Disability assist was good."
Cons: "Unable to use your cash on board. Having to use a card to buy something, like a drink, for £1.80"
Pros: "smiles and kindness efficiency"
Cons: "Charge for water"
Pros: "Lots of info, arrived 10mins early"
Pros: "Friendly, efficient and caring. A comfortable experience at a very low price."
Pros: "Great customer service"
Cons: "One of BA system was down which did delay us"
Pros: "On-time departure, friendly staff"
Pros: "The planes the people were very nice. Everything went smoothly"
Cons: "Horrible connections We were on the southern coast of Spain wanting to go to Southern coast city of Nice France. We had to fly to LONDON then to Nice. It included a 9.5 hour layover on London."
Pros: "On time"
Cons: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Pros: "The crew was very cordial and professional"
Cons: "The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit"
Cons: "The gates were announce at the time of boarding. No enough time to get the gate"
Cons: "They lost my bag and I still haven't heard from them"
Pros: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Cons: "I had no complaints - the flight was just what it should have been ie no issues"
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Cons: "Crew need to be smile - we not in Russia"
Pros: "The crew was really nice. They were friendly and genuine."
Pros: "Smooth flight"
Cons: "It was delayed"
Pros: "Good seat"
Cons: "Check in counter service is the worst I’ve ever experienced. On board, not all menus were available so I ended up eating the leftovers..."
Pros: "Very personable"
Cons: "Delay in Madrid -"
Pros: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Cons: "Too many people and little space to move"
Pros: "On time, clean airplane, smooth, good flight overall"
Cons: "No entertainment or food on board. Not even drinking water"
Pros: "There was nothing to like about Iberia"
Cons: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Cons: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Cons: "Layovers are what makes the flight bad."
Cons: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Cons: "Food was poor ( cold, tasteless, meat was hard .....)"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Comfort and crew were good,"
Cons: "Delay in takeoff due to equipment repair"
Pros: "Entertainment was great. Nice choice of movies, and boarding was easy."
Cons: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Cons: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."
Pros: "goed attention in Iberia A320 600 and very wide"
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Pros: "The dinner that was served wasn't terrible"
Cons: "Took forever to get off the plane. The movie choices were mediocre. Could have used a little bit more leg room."
Pros: "The crew was great, we were on time and the food was airplane great"
Cons: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Cons: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Cons: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Pros: "Pleasant crew"
Cons: "I think they should offer complementary water"
Pros: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Cons: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "Great crew, funny and friendly. Really enjoyed my first experience on Iberia. The Economy Plus was really nice. I wasn't expecting a preflight beverage. Nice touch."
Pros: "crew was awesome"
Cons: "how long and unorganized both checking in and boarding"
Pros: "The staff is incredibly friendly and they serve you a lot of food and drinks. I think the seats on the larger planes are older but they are more comfortable for me and I loved my movie selections! I took 4 flights with Iberia 2 long ones (11 hours each way) and two shorter ones (5 hours each way) and they were on time, friendly and very comfortable on every flight! I will definitely be flying with them again!"
Pros: "On time, no hassles. The flight went well."
Cons: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Cons: "It landed with a very narrow window to my connecting flight"
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Pros: "Crew were great. On time. Smooth"
Cons: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Pros: "Standard EU flight, on time"
Cons: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "The price is affordable"
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Cons: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Pros: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Cons: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Pros: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Cons: "The food could have been better."
Cons: "Too late with delay"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Pros: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "The long delay, more than 1.5 hours."
Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"
Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"
Cons: "Two TAP flights today. Both flights delayed more than an hour."
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "1) An extra piece of baggage, using the iPhone TAP, was priced at EUR 65; but, finalizing the purchase, the app tried to charge me EUR 140! Had to go to LIS airport to buy at the right price. 2) Had to pay for my free of charge seats!!!! They changed 4 times!!! a) Having tickets with seat assignments free of charge, had the chosen seats confirmed on e-ticket. b) At airport, 3 days before departure, attendant informed that seats assignment had been erased; she made new seat assignments at worse location; c) On check-in, found that seats were changed again to worse even; now to the back, and “2 in the middle of 4”. d) Had to pay to get my original free of charge seat assignments!!! Had similar situations in all my recent TAP flights. Cannot believe is a system problem! Looks like more a TAP policy to short-change (long time, in my case) customers."
Pros: "Food was good, but no champagne offered. The attendants were nice, though."
Cons: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Pros: "Good and entertainment options in executive class."
Cons: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "Bags didn’t arrive"
Cons: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"
Pros: "Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew."
Cons: "If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "They solved the problem of my sit. But i almost have a hurt attack"
Cons: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Pros: "Very good staff and decent food"
Cons: "Video in business was worse than my economy experiences 20 years ago!!!!"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "The crew provides a good service"
Cons: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Cons: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."
Cons: "Some delays at the airport but service is excellent."
Pros: "I liked that the flight price included a breakfast snack and beverages. I also liked that there was okebty if leg room"
Cons: "I was charged 35 euros for my luggage (the desk attendant told me it was 25 euros) and I was told that if I wanted to claim my baggage during my 24-hour layover I would be charged the baggage price again. I did not receive an option to pay for my luggage when I purchased my ticket and could not find information on TAP's page about luggage fees."
Pros: "it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA."
Cons: "the head rest was too hard"
Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Cons: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Pros: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Cons: "The uncomfortable seats ."
Pros: "Everything was good"
Cons: "I enjoyed flying with tap"
Pros: "Once you get to the airline all is good"
Cons: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."
Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Pros: "They squeezed a meal into a 2 hour flight."
Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Pros: "Ask persons for veg or non veg snacks before u served please."
Pros: "Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom."
Pros: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Cons: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"
Cons: "Include the baggage fee in the price of the ticket"
Pros: "Friendly crew"
Cons: "Air Europa charged for food."
Pros: "Open seat right next to me"
Cons: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Cons: "I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future"
Cons: "Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good"
Cons: "There were no healthy options available to eat on this flight."
Pros: "That it was a safe flight."
Cons: "Plane was old and the seats were uncomfortable even if i paid a premium to be by the exit. I had to pay $250 dollars just to check in ONE bag round trip which is incredibly excessive. Food was mediocre."
Pros: "Cheap prices"
Cons: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
Pros: "Plane was great"
Pros: "Free wine with your meal."
Cons: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Pros: "No frills service with a great crew and well maintained planes"
Cons: "Not too many entertainment options for a translatantic flight"
Pros: "Nice plan and staff."
Cons: "Very slow baggage drop off at Barcelona airport."
Pros: "Modern airplane and personal screens"
Cons: "Boarding process was too slow. Could have been better organised."
Pros: "excellent crew and support staff, very helpful. last minute ticket price was exceptional. Food was actually better than the major carriers."
Cons: "personal video was the only thing that wasn't up to par in comparison to the bigger airlines. But what I paid for the ticket, I'm not going to complain."
Pros: "I was able to back to home"
Cons: "The plane doesn't have a entertainement system for each one, instead it was a tiny screen on teh top of some seats. Food is average"
Pros: "I was put on standby because I wasn’t able to check in before getting to the airport. They were overbooked."
Cons: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Pros: "Boeing 787 Dreamliner is a very comfortable piece of equipment and Air Europe is flying it on this route. Fast, quiet, stable. The AE staff was awesome. Departure and arrival timely and I prefer the "old" airport in Madrid to the new airport."
Cons: "Delayed, both ways"
Cons: "The delay"
Pros: "Generally, a fairly good airline. The crew were exceptional."
Cons: "Boarding was delayed, first an hour, and then two. However, no one updated the departure board at the gate nor offered any information without being asked first. Their app and online check in is woeful. Especially if you try to add a miles account."
Pros: "The plane was new and clean. Flight staff was pleasant."
Cons: "Late take off and almost missed connecting flight to US. The connecting flight was at the very farthest gate from where we entered the terminal. Saw many AE passengers from my flight with disabilities and children struggling to make it to their connecting flights in Madrid."
Pros: "My baggage didnt arrive"
Cons: "No teníannTV!!"
Pros: "Air Europa honored my SkyTeam Elite Status!"
Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Cons: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."
Pros: "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."
Cons: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."
Pros: "OK for a short flight"
Pros: "This time Air Europa make us field like nothing before. The check in at the airport, to get in, but specially the time in the fly, they need to improve. The food cold and very bad. We asked for an upgrade do to my health condition and ready to pay the different, nothing."
Cons: "In other words, never againg. Thank you Kayak for the opportunity to express my experience."
Pros: "Comfortable seats, good food, great crew, no delays, overall bettert than other airlines I've flown in U.S."
Cons: "Food. Enterteinment."
Pros: "Nothing. Totally dissatisfied."
Cons: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Cons: "After trying several times and calling the airline, hearing everything was ok... It wasn't. When I showed up at the counter to check in luggage, not inly I was not checked in for the flight but also I had to pay a counter fare for not including the lugagge in the check in on line... . Although very polite, airport personel could not help ne with the provlem created by the airline. No explanation so far to the reason I was not able to check in on line and save 30 Euros... Next time I am flying Iberia. Same price, better service."
Pros: "The entertaiment and the crew were fine."
Cons: "I did not like the food and I spent more than an our in the line of aireuropa in Madrid airport to check in the luggage. The space between sits us not enough."
Pros: "No major delays"
Cons: "MAD to BCN leg. Slow boarding..Only one unenthusiastic attendant checking boarding passes. Obviously very tied. On board crew statue like. Little enthusiasm."
Pros: "Cabin crew were very nice"
Cons: "3 hours late boarding,apparently toilet repairs were underway,[lane was at the gate. Cabin A/C in our section was very very hot,why ? Idont know"
Pros: "The crew was pleasant."
Cons: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."
Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."
Cons: "I was charged for my seats and didn't get them"
Cons: "Impossible to confirm flight online. Seat assignments split us up, including our children When we were finally able to be seated together it was 3 in last row an one in 2nd to last where attendants kept bumping into seats, making noise etc. 9 year old son's monitor didn't work after we bought headset. Took many hours and multiple requests for assistance and refund. Crew left 9 year old son off of flight manifest resulting in his detainment by homeland security st JFK."
Cons: "The staff was not professional and extremely rude. After the flights were delayed and canceled...they were not accomodating and staff barely could speak my language English. It was very terrifying not being able to get help all alone in a foreign country."
Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"
Airlines flying from London Gatwick Airport to Cancún have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Cancún
Masks required on board, masks provided on flights from London Gatwick Airport to Cancún
Social distancing seating
Middle seats unavailable to book on flights from London Gatwick Airport to Cancún
Testing for antibodies, testing for symptoms for flights from London Gatwick Airport to Cancún
Waiving of change fees. Search flexible flights from London Gatwick Airport to Cancún
Cheapest flights to Cancún from London Gatwick Airport found in 2021 and 2022