Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Detroit
Most visitors from London Gatwick Airport will not be allowed to enter Detroit. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for Detroit
Visitors from London Gatwick Airport are not required to quarantine after entering Detroit.
Visitors from London Gatwick Airport must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Detroit.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 24m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines (£281) and WestJet (£486), and the lowest round-trip tickets have been found on JetBlue (£437) and Aer Lingus (£589).
For London Gatwick Airport to Detroit, Tuesday is the cheapest day to fly on average and Monday is the most expensive. Flying from Detroit back to London Gatwick Airport, the best deals are generally found on Wednesday, with Saturday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London Gatwick Airport to Detroit.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Detroit from London Gatwick Airport is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Detroit with an airline and back to London Gatwick Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Detroit from London Gatwick Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "Good snack selection & free wifi"
Cons: "Plane had TVs but they weren’t allowing us to use them"
Pros: "Smooth flight"
Cons: "Service lousy saw attendants at beginning of flight once then at end to pick up trash"
Pros: "It’s basic/budget so expectations are low"
Cons: "Delays. Crew calling the same boarding group again after they’d already boarded (pay attention!)"
Pros: "Perfect landing and great flight!"
Pros: "Jet Blue is our airline by choice. We have always had very good service from their staff and the only time there was a change because of weather, we were notified in order to make a change to our flight. We will continue to choose Jet Blue whenever possible."
Cons: "My only complaint with all of the airlines is allowing people to check their bags free at the gate when others have done the required thing of paying for checked bags. It is obvious that people are taking advantage if this. It would be great to see something more fair take place."
Pros: "I was impressed that the entire team seemed to care that we were being inconvenienced. It was a very nice touch that refreshments were being offered at the gate and that we were told when the next update would be. All updates were on time. In addition, our captain (Mark) came to the gate and spoke to all of us expressing his concern for what had happened to us. He also made a nice presentation on the plane and got us going right away. The free ear buds were also a great touch. Even though the situation was bad, you made a customer for life with the way your team responded to the situation. Well done!"
Cons: "Our flight was more than 2 hours late. :("
Cons: "Was not on time."
Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "The boarding was very organized and went quickly. The extra leg room is wonderful. Although I fly as cheaply as I can, I didn’t feel like I was crammed in."
Cons: "I don’t enjoy flying so one of the reasons I try to fly JetBlue is for the option to watch tv. The sound system was broken on this flight so it wasn’t possible. The flight attendants were not very friendly."
Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"
Cons: "I was not emailed or texted a copy of my boarding pass. I did receive for trip from detroit to Boston but not the return trip."
Pros: "The second flight had a great amount of leg room. They have cable tv and that was very entertaining. The app is very easy to use and made downloading our boarding passes super easy. I carried both mine and my fathers boarding pass right on my phone!"
Cons: "No complaints!"
Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "Really comfortable seats and great snacks for free"
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "We left late from Boston in a snow storm and arrived in Charlotte within 18 minutes of original schedule. JB adjusted to the weather in Boston, brought in a new crew from Detroit, and worked to get the flight out. Well done!"
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Cons: "The entertainment device failed to work. . Screen crashed ."
Cons: "Delayed flights."
Pros: "Plenty of space, very polite, seats are comfortable and complimentary snacks & beverages regardless of flight time span. Can’t best it."
Cons: "A blanket would be nice :)"
Cons: "Aer Lingus, Did not operate this particular Flight . Equip Problems"
Pros: "on time"
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "The ground staff and the crew on the plane was fabulous"
Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."
Cons: "Hour late."
Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"
Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("
Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"
Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"
Cons: "Flights were delayed by four hours"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"
Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"
Pros: "Service. Friendliness. Atitude."
Cons: "Gate at Logan had a rat running around. Flight entertainment worked sporadically - many seats had broken entertainment equipment that didn't work at all. Seats and armrests were dirty - my daughter and I wiped them down with handsanitzer and kleenex."
Pros: "I had a lost bag and the baggage people were some of the most helpful I've ever encountered. The flight was nice and well done, but in the midst of some hard bag stuff, your people were great. In particular. Jennifer Novak was the lady who helped me in Detroit and was outstanding."
Cons: "After 8 hours of overlay, the jet vlue fkight got delayed"
Cons: "Lost bags"
Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Pros: "Price was excellent"
Cons: "Long delay in Calgary for omward flight. Mass confusion at boarding gates."
Pros: "On time"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."
Pros: "Sensible ticket price"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."
Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Cons: "Unable to hear updates from the crew. Sounded garbled"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "Crew, as usual, were the best thing about this trip"
Cons: "Chairs are not that comfortable"
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "The basics were all up to standard, the flight was very full and because it's such a long flight it is expected to have a few discomforts from time to time..."
Cons: "TURN DOWN THE VOLUME on the announcements, it was so loud I could feel the book I was holding in my hands literally vibrating. I had to plug my ears to tolerate the blasts over the PA. I requested the volume be turned down repeatedly but it was never changed... from London to Calgary. More frequent offers for food/beverage would be appreciated, there were only two rounds made for the entire flight of almost 9hrs. It's just nice to have a bit more flexibility..."
Pros: "Very fast today"
Cons: "Man these flights are boring"
Cons: "Food charges + hours to wait for a hot drink (tea)"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Exact on time."
Cons: "Refreshment should have more choices"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"
Pros: "The crew was very nice"
Cons: "The flight was 2 hours late and we missed our connection. NOT happy."
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Pros: "Food was great and fresh. Staff was friendly and gave us extra snacks for the kiddos."
Cons: "Took a very long time to serve any food or drinks after being told we could order at anytime, tricky with two little kiddos."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."
Cons: "The toilets were very dirty"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Pros: "Very professional, engaged and polite"
Cons: "Excellent airline. Always my first choice!"
Cons: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Cons: "Nothing, everything was exceptional"
Pros: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Cons: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Pros: "Flight was fast."
Cons: "The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented."
Pros: "Nothing was pleasant for this flight"
Cons: "Keep the schedule up to date on the web When there’s delay, keep customers posted Don’t miss customers luggage"
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Great service"
Cons: "Que in immigration"
Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Pros: "In flight entertainment was very good. Flight attendants helpful. Seats hard but we had ample leg room on this flight. I would like to commend the pilot for landing us safely in some extremely windy conditions. Everyone on the plane was audiably nervous and he did well"
Cons: "Checking in was not pleasant they seated me in row 20 something and my wife in row 40 something even though the plane was half empty. Distressing at first. When I asked why they told me to sort my seating out in the plane. Now that's telling. Whoever checked me in could see there were lots off empty seats and couldn't take the time to seat my wife and I together. Hmmm. Terminal at Dublin was small and over crowded. There was 1 agent at the gate checking in everyone on this flight for about 10 minutes until she finally got some help. You must do better"
Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Cons: "Very bumpy takeoff and landing"
Cons: "While we arrived on time there was no air bridge ready.We had to wait for 15min to connect the air bridge. This was very frustrating and seems to be a common problem as it was also the same scenario on the out bound flight to London which then caused me to miss my transatlantic flight as Aerlingus delayed the flight leaving Dublin plus air bridge problem"
Cons: "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"
Pros: "Quick flight, great landing"
Cons: "Can believe they charge you for water."
Pros: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Cons: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Pros: "I got from point a to point b just fine"
Cons: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Pros: "The flight was on schedule and the crew was friendly."
Cons: "The cabin and restrooms were a bit dirty. The seats weren’t the most comfortable and the attendants didn’t make as many rounds as expected for a 10 hour day flight."
Cons: "The booking left no time to make it to the next flight. Had to purchase a separate flight last minute."
Pros: "* New planes * Easy check in"
Cons: "* Last minute seat assignment * Crew is helpful but not friendly"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Friendly helpful crew"
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "Crew was lovely."
Pros: "Crew was very nice and accommodating. After boarding was complete they moved several passengers to other rows which allowed a better distribution of open seats."
Cons: "Per usual, airline food is blah!"
Pros: "Boarding was fast but take off was very slow"
Cons: "The flight attendant from JFK to Dublin was rude. She wore glasses and was blond"
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "We waited about a half hour for the fuel crew to come and fill up the plane, but the staff and the captain were very nice and informed us of all updates and progress being made. I didn't even mind the extra wait! We still were able to make our next transfer and got to the airport in great time!"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Cons: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"
Cons: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Pros: "Fast flight"
Cons: "We borded Kemal time, but did not take off until an hour later"
Pros: "Not much"
Cons: "Limited choice of entertainment. ****Lost my luggage both destination bound and home bound**** Being kept in the plane for an extended period of time after having landed. Not even a coffee during the connecting flights (Dublin to Cardiff and Gatwick to Dublin). Poor connecting facilities and having to repeat security screening before connecting to the second leg of trip."
Pros: "All staff were friendly and helpful"
Cons: "Seats are too close together!"
Cons: "The flight from Ireland to Spain was fine. The flight from Chicago to Ireland, absolutely horrible. I will never use Kayak again. My wife and I showed up to O'Hare in Chicago to be told that the flight is cancelled. There was no notification, absolutely nothing. I was on hold for nearly 2 hours with Kayak. Once finally connected, the customer service agent, argued with us for nearly an hour saying the flight was not cancelled!!!! We googled it! We told him to look up on google, and he kept on saying we were wrong! After 3 hours go by, he tells "oops, it's cancelled". We wasted nearly 5 hours with Kayak to try and get different seats, and then Kayak gave my wife and I seats that are not sitting together. If Kayak, looked on google, and actually tried to help I would've had seats with my wife. So disappointing. Worst experience I've had with customer service and with a company. I'll never use Kayak again."
Pros: "Seats on flights between London and Dublin."
Cons: "Unfriendly staff, poor meal offerings, delays and long check in process"
Cons: "Booked flight through Kayak. In general a good experience except that Aer Lingus did not have any record of my grandson. Despite adequate documentation the AER Lingus staff were less than helpful and unfriendly."
Pros: "Clean, comfortable plane. Friendly staff."
Cons: "Had a toasted sandwich that was very dry and a litttle overdone. Serious ear discomfort on landing"
Pros: "The Aer Lingus flight from London to Dublin was fast and easy"
Cons: "short duration in the air, no in flight entertainment or food and beverages"
Pros: "The crew was awesome and so accommodating"
Cons: "Not the flight/airline fault, but the getting through us preclearance was a nightmare"
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "Their hospitality was far beyond any other airlines."
Cons: "Late departure on way back"
Pros: "Boarding from back and rear of plane made passenger loading faster. I had to purchased seats with more room to provide comfort for long flight."
Cons: "The food was only okay and I'm sure that better food could have been purchased."
Pros: "A lot of space for feet"
Cons: "The service and food"
Cons: "It was too warm. The air above was not cool"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Cons: "Small not comfortable plane"
Pros: "The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch."
Cons: "The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably."
Cons: "There was no food included. I was onboard for over 9 hours total and no included food."
Pros: "WE ARE STILL NOT HOME. WAS ORIGINALLY SUPPOED TO GET HOME AT 6P LAST NIGHT BUT BECAUSE OF CANCELLATIONS WE ARE STILL STUCK IN CHICAGO’S AIRPORT AND IM NEVER BOOKING THROUGH KAYAK OR KIWI EVER AGAIN. GETTING MONEY BACK FOR THIS BEYOND SHITTY EXPERIENCE STILL WOULDNT BE ENOUGH TO MAKE THIS RIGHT."
Cons: "THEY CANCELLED THE FLIGHT CAUSING US TO STILL BE TRAVELING OVER 24 HRS LATER"
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Pros: "The crew was friendly and attentive."
Cons: "On our outgoing flight we believe they changed the type of plane because we ended up with extra legroom seats which was nice but they made us pay for them. Since I was flying home alone, I did order an extra legroom seat and they tried to make me pay again at check in, even though I had my receipt."
Pros: "The attendants are all nice and efficient!"
Pros: "Entertainment center has newer releases"
Cons: "Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded"
Pros: "Available WiFi The outlet functioned."
Cons: "The food choices were awful. Nothing that wasn't spicy. Seats not very comfortable."
Pros: "I loved that when I checked in online I was given the opportunity to take a seat with extra leg room. Service was great."
Cons: "The connection in Reykjavik does make the flight from Gatwick to Washington rather long but it also gave me the opportunity to see some new views and stop off for a tour on a previous flight."
Cons: "Charging for every moment of the experience is certainly one way to go for Iceland Air. I get that their economy hit rock bottom, but this isn't the way to get out of global financial crisis."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Pros: "Comfortable seats & warm blankets"
Cons: "No snacks on a seven plus hour flight?"
Cons: "Icelandair need to re-assess their policy and start feeding their passengers. It’s was a horrible experience."
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Pros: "After a long journey overall, it was nice to have an easy plane ride to Iceland!"
Pros: "Great service and crew. Food was excellent"
Cons: "London to Newark with connection in Iceland. Total 9 hours Need to update new movies. Icelandair has a large selection but of older movies that we all have seen already."
Pros: "On board entertainment was excellent"
Cons: "flight was delayed and crew and captain would state it would only be a few minutes while we sat on the tarmac for 2 hours. captain also did not tell us what was going on and no updates."
Cons: "Does this airline ever leave on time. Glad we did not have a connecting flight this time."
Pros: "Tickets were much less expensive routing from Newark through you'll "pay" on the end."
Cons: "Reyk is growing faster than it's ability to manage it's flow of passengers. Expect a lack of seating for gates; heavy passenger jams in the terminal, and lengthy waits whilst standing in hot, stuffy, packed busses before boarding. Don't assume the prices (Kr) at the Lagarde terminal shop are reasonable: water bottle=$4, beef stick=$8, 2×2" granola bar=$6, personal pizza=$17, small bag of fried fish crisps gullskifur=$13. Bring food and water from your previous stop and eat your food near the check-out whlist watching the facial expressions of the travelers who are paying their bills at the airport shop."
Pros: "Business class catering on board is great for a inter Europe flight. very nice aeroplane"
Pros: "Air crews were nice and helpful. In flight entertainment was good"
Cons: "Check in at London Gatwick was HORRIBLE. Long line with too few employees who were incredibly slow and inefficient. However, boarding at Reykjavik was WORSE. The worst boarding experience I have ever had. NO communication, NO organization. Like a huge aimless cattle call. Started late, no announcements. Huge line where NOBODY knew what was going on. Another veteran traveler stated that in 40 years of constant business travel he had NEVER seen anything worse!! It was the pits!! Plus no food, except for overpriced crappy sandwiches you had to pay for on a transatlantic flight. British Airways had great free food on the flight over."
Pros: "Crew was helpful and competent. Smooth flight and easy security after night of terror attacks in London 03June2017."
Cons: "No entertainment for a 3 hour flight? Not even a free bag of nuts? Free beverage came 1.5 hours after takeoff (several paid cart runs came first). Should've been like other flights where you get a small water bottle upon boarding."
Pros: "The crew seemed nice and efficient."
Cons: "The flight was delayed leaving and the plan was different than they had planned so some of the seat arrangements were different."
Pros: "The seats were comfortable with more leg room than on American airlines--important for me because I'm 6/2". Entertainment system worked very well. Plane had a new feel--clean and classy."
Cons: "I didn't like that food was only available if paid for. I was not aware of this before hand. If one is aware, one can bring one's own food."
Pros: "New planes nice staff"
Cons: "Uncertainty of arrival connection, we have a flight in a month with a tight return schedule. It was disconcerting."
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "Good service. Enjoyed free drinks and media. Staff was courteous."
Cons: "Easy flight. Hard to hear boarding announcement and which seats would board first."
Cons: "Small new movie selection. I flew to London in late November and returned in early December. I thought some new movies would be listed in December but that was not the case. Although I have found most Icelanders speak very good English, oddly enough, the accent of the person making the English announcements on the flight made it difficult to understand the statements."
Pros: "Aircraft was clean and comfortable. Customer service was exceptional. Flight was on time with minimal delays."
Pros: "Friendly staff"
Cons: "There is only food for purchase on this long flight, and they ran out of vegetarian option before they got to me."
Pros: "The plane made it to the destination."
Cons: "No complimentary snacks. Food for purchase was not good."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room. Can't imagine someone taller taking these seats."
Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles."
Pros: "You have to pay for everything on board beyond soft drinks and water. The airport in Reykjavik has great bathrooms, but not much else in the transit area. There aren't even enough seats in the area."
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Pros: "Variety of entertainment - movies, tv"
Cons: "Comfort of seats were terrible and I am only 5 ft 2 inches. Can't believe you can't even serve full cans of soda and no snacks without charging."
Pros: "The price"
Cons: "Flight delays, chaos in boarding in Iceland. People boarding from rear needing to get to front unable to pass since people boarding from front were trying to get to back. Not organized at all. No warning as to when delay would be over or expected boarding time. No place to sit near gate. Many people on floor. People running up and down isles throughout flight and bumping into other passengers sitting."
Pros: "I liked having the entertainment system."
Cons: "Charging of food."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Generally well run and a pleasant experience."
Pros: "The legroom space on the plane was good, but it's super tight if there are 3 people in the row."
Cons: "They don't give you any snacks unless you pay for it and there is limited free drinks to choose from. They also didn't offer any in-flight entertainment for a 3 hour flight. They did pass out iPads for those that wanted them but not free internet those that elected to use their own devices. The airport in Reykjavik is set up weird - each gate merges together and they don't load by zone (probably due to lack of space in the terminal). People just push to the gate and it's a mess."
Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."
Pros: "the flight attendants were awesome"
Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Pros: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Pros: "The crew and the service was excellent."
Cons: "Gin availability"
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "Flight delayed 24 hrs"
Cons: "Tray table was dirty"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Pros: "The crew is good"
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Airlines flying from London Gatwick Airport to Detroit have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Detroit
Masks required on board, masks provided on flights from London Gatwick Airport to Detroit
Social distancing seating
Middle seats unavailable to book on flights from London Gatwick Airport to Detroit
Testing for antibodies, testing for symptoms for flights from London Gatwick Airport to Detroit
Waiving of change fees. Search flexible flights from London Gatwick Airport to Detroit
Cheapest flights to Detroit from London Gatwick Airport found in 2021 and 2022