Again poor use of old aircraft and old business class seats that show there age.
Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
A lot of snacks and provided on request by traveller. Preferred meals which were on their menu were not always sufficient for those who wanted them. We were told 2 different items and offer which we asked for were not offered initially. We rejected the 3rd item given as a substitute for our initial choices which we didn't want and so we didn't accept it. Eventually our initial choice was offered. During service of coffee and tea, the crew member didn't offer us and moved back. Luckily neither of us wanted tea at that time. Crew members must avoid behavior that may be suggestive of discrimination
Staff could have been friendlier and offered drinks more often
Staff friendly. Business class but issue with flat bed. Incoming Turkish flight delayed. Made connection due to fast buggy but luggage did not make it. Confusion at Delhi airport
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.
The food was very good and it came multiple times
Flight from LGW to JFK delayed by 4 hrs No explanation given until the pilot said the delay due to planned maintenance on the aircraft
The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.
Horrible. I bought a flight with British airlines from Amsterdam to Orlando via London. Less than a day they changed my flight to London so I had to fly to London city airport and then find my way to Gatwick for my connecting flight. It was very costly
First of all, the flight was delayed. Then at the gate they told me I got upgraded. I told them that if is not a window sit (like the one I purchased already) I am not interested. They still switch me stating: "is more room for the legs". Came to board on airplane to find out is a middle row sit. I explained the stewardess that I have a spine health problem therefore I need a window sit to lean against the wall. She put me to wait by the airplane door till the person who now got my sit will come aboard and if he/she will agree to switch sits then I will get back my window sit. I got lucky that the person agreed. Next was the food. I don't expect restaurant quality meal on a plane, but I do expect to be thoroughly cooked. The green beans in my meal were raw as can be making the meal uneatable. Thank God we got a piece of bread and some butter to last me for the +9 hours flight. Overall, my experience was awful, and I promised myself that even I have to pay more for the ticket I will never fly with British again.
