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Pros: World class

Pros: Not much. Cheese plate was ok.

Cons: Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe.

Cons: Delayed by an hour and spent most of it taxiing.

Pros: Short, sweet, uneventful

Cons: Never sent boarding pass nor options to purcahse bags. Had to pay $100 baggage fee at the counter.

Cons: All good and according to plan.

Pros: I have a problem w my right leg so I made sure to pay for an aisle seat for the long flight At my aisle seat the earphone jack was broken so had to leave my paid aisle seat for a middle seat At departure gate they reweighed my cabin luggage even though it had been weighed and got clearance tag at check in Unnecessary and inefficient and unpleasant

Cons: Everything.

Pros: They hand out wine like it's candy

Cons: Also, they hand out wine like it's candy - be careful!

Cons: Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.

Pros: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Pros: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: More leg room

Cons: Space

Pros: The seat was really comfortable and I was able to sleep the whole flight with no disturbance

Cons: N/A

Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Pros: n/a

Cons: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.

Pros: Amazing staff and service!

Cons: None!

Cons: The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm

Pros: crew was pushing , no time in an rush all the time

Cons: service level

Cons: Poor customer service and lack of care for loyal passengers

Pros: The best flight i have ever been on

Pros: Customer service was horrible in Rome

Cons: Train people and dont give people our seats even when we paid for them

Cons: Need food upgrade !!!! Paying for food and not available or sold out is big No No!!!

Pros: Puntualidad y amabilidad en la recepción de equipaje

Cons: Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.

Cons: The seat was a little lumpy. More leg room would always be appreciated.

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: The crew were lovely and the seats were ok.

Cons: Not a lot to Improve on to Be fair

Cons: Squishy space and very late flight unfortunately

Cons: Food is awful if you compare with other major airlines products. Very old plane

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Cons: Knowing we had to get a visa for Canada

Cons: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Pros: Comfortable

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: The seats were comfy and the pilots were skilled, food was average.

Cons: The handles in between the seats could've been better by being able to be completely raised.

Cons: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Pros: The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good.

Cons: I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again.

Cons: Bathroom faucet awful. Seats in premium economy not comfortable.

Pros: Promptness in service!

Cons: Food

Cons: Ability to check in earlier.

Pros: Well organized and easy to check in.

Cons: No

Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.

Cons: Seats are tight

Pros: Crew was attentive and accommodating.

Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Pros: Services is good .

Cons: Food can be better

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Great crew who were prompt with service and friendly!!

Cons: Notjing

Cons: Unexpected $100 baggage fee for second checked baggage

Pros: Young crew, with positive attitude and very kind and helpful.

Pros: Staff was very good

Cons: Plane was very warm

Pros: The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful.

Cons: We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)

Pros: The Staff was very friendly.

Pros: Just ok

Cons: The crew and the service

Cons: A comfort kit on a ultra long haul flight goes a long way

Cons: Lost bags!

Pros: We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD

Cons: No food or drink service. No pillow or blanket. I would have expected this for a long international flight.

Pros: Some of the crew were great but some had some sort of attitude problem

Cons: Better food for the morning portion

Pros: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.

Pros: Smooth boarding

Cons: If they could serve a light snack would be good

Pros: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!

Cons: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.

Cons: Entertainment and access to Wifi

Pros: The flight was quite comfortable.

Cons: I find it hard work doing such long flights these days.

Cons: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Pros: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.

Pros: Amazing crew, very nice and helpful.

Pros: Crew could have been less rude

Pros: Smooth boarding

Cons: If they could serve a light snack would be good

Pros: Crew were very gracious and kind.

Cons: Food not as good as before

Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.

Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.

Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.